"I've recently had to post pone my order due to life changes but Jassy was able to answer all my annoying a specific questions with ease!!"
"Excellent customer service with correcting a wrong order. "
“Hi Mark, thanks for your feedback. I'm so happy one of our colleagues was able to resolve your concern efficiently and in a timely manner. Making things right is one of our top priorities. Thanks for taking the time to share your thoughts!”
"My experience with Mary F today was exceptional. She was available quickly, and able to resolve my issue. Thank you Mary for being timely and knowledgeable. If I had any difficulty with this process, I would have chosen to not continue doing business with the company the Customer Service was provided for."
“Hi there, and thank you for your kind review of Mary! I'm very proud of Mary and the assistance she provided. While I'm sure she took great care of you, please feel free to reach out to us at SocialSupport@Freshly.com if we can be of further assistance. I want to make sure you feel you've been treated well! Thank you.”
"This is my first time ordering food by internet and I accidentally ordered two 6 week dinners, I had two identical orders that I received. You kindly canceled one order and gave me advise on future orders."
“Hi there, and thank you for your kind review! I'm so happy we were able to help you get the second subscription canceled. Thank you for sharing your experience with us! ”
"Had some questions about the $80 savings and how to do it. Nikki was very helpful and explained how to get savings and took the $20 off my initial order I placed earlier today"
“Hi there, and thank you for your 5-star review! I'm glad you were able to snag a promo code to give you some awesome savings on your meals! It sounds as though Nikki was there to help you and explain the program! ”
"Had to contact customer support about a delivery issue. Kenny helped sort things out. Very quick response and satisfactory resolution. "
“Hi there, and I want to thank you for your stellar review of the customer service provided to you by Kenny! While I'm sad there may have been a delivery issue, it sounds as though you were satisfied with how you were treated! Thank you for your recognition, and I'll be sure to share your review with Kenny! ”
"Mel was extremely helpful in resolving the issue of my receiving the wrong meal. She immediately fixed it and was so friendly throughout the interaction. Fantastic service!"
“Thank you for reaching out to us today with your wonderful review of Mel! I'm sad to hear you received an incorrect meal, but I am proud of Mel for getting you accommodated for this! Thank you, thank you! ”
"chatted with Jess, she was very helpful & friendly and quick to respond, and answered all my questions & concerns
on point!!
thank you
satisfied**
Lauren"
“Thank you so much for your kind review of Jess! It sounds as though you two had a great interaction, and you received the customer service you deserve! Rest assured I will make sure Jess hears your review! Thank you!”
"Kenny was awesome and made this easy. PayPal was not accepting my payment change so Kenny insured I would get my delivery even though I had to cancel my old account."
“Hi there, and thank you for the stellar review of Kenny! I'm sad there was a processing issue with the charge as I know that can certainly be frustrating. I'm glad Kenny stepped up to the plate and helped with this particular issue and delivery so you can still get your meals! Thank you for reaching out to us and letting us know there was good news!”
"I was too busy on Father’s Day to remember to skip my order and Jess helped me out! Now I don’t have to worry about my meals sitting outside my house while I’m out of town. "
“Hear, hear to all fathers! We all have dads we want to make sure are recognized, and I can easily understand a scheduled delivery skipping your mind! I will make sure to personally thank Jess as well for taking good care of you! Thank you for your review today! ”
"There was a mixup with my order and Jassy was very courteous and efficient in helping with my situation. Thank you!"
“Hi there, and thank you for your wonderful review! I'm sad that you had an order issue, but I'm very pleased that Jassy was spot-on with the customer service. I'll be sure to let know Jassy know you were satisfied today! ”
"I found myself in a situation where I wan't going to be home for a delivery (which was already scheduled) and was concerned the meals would be delivered anyway. I called and Kiarha was very helpful in solving my situation. It took a load off my mind."
“Hi Joan! We're so happy that Kiarha was able to provide you a remarkable customer service experience resolving your request. We'll make sure she gets the shoutout she deserves for doing such an awesome job helping you out! Thanks for reviewing us!”
"Mary was great, she was efficient and assisted in resolving my issue "
“Hi there! Thank you so much for sharing your experience regarding Mary's help and for taking the time to reach out to us! I hope you continue to enjoy our meals and service!
”
"Jess help me very quickly. Thanks again."
“Hi there, and thank you! I loved hearing that Jess took care of you with your issue, and quickly! Thank you for sharing some Freshly love! ”
"Jess was incredibly friendly and beyond helpful. Very impressed with the level of customer service and how she was able to quickly and more than adequately address my issue. Very pleased. "
“Hi there, and thank you for your kind review! I see Jess is at it again with her normal great customer service interaction with our family members! I can tell you we take customer service as seriously as our meals, but it's always so nice to hear this from our customers! Thank you!”
A rep from Freshly, Megan_M, has responded:
“We're so glad to hear that Jassy was of great assistance, and we'd be sure to give her a shout-out for a job well done! Thanks for sharing, Emily!”