"Sent a pic of meals smashed during shipment on the chat line. August refunded the meals within minutes. Quick and easy. Very happy with freshly ☺"
"I have only eaten one dinner. I was recharged too soon. However, when I called Freshly they took care of me promptly. I appreciated how fast the customer service person took care of me."
“While we're sad to hear about the trouble with the weekly deadlines, we're relieved to know that we're able to make things right for you! We appreciate your valuable feedback!”
"My call was handled with great service and everything was taken care of. I greatly appreciate the time my agent took to understand the problem . Thank You .."
“Hey, TishMaresca! Smooth, quick, and hassle-free experiences are always on the top of the list. Thank you for showering us with your 5-star rating!”
"I received one incorrect meal and Ivy was great to work with through your customer assistance chat. Thank you! "
“I appreciate you reaching out to us today and sharing your customer service experience. I never want to hear of an incorrect meal, but I'm very proud that Ivy was at the ready to assist you to your satisfaction. Thank you for sharing your experience with us today! ”
"Ivy was extremely helpful. She understood and helped with everything I needed. Thank you! "
“Hi there, and thank you for your nice review of Ivy! I'm thrilled that Ivy understood your situation and provided you the customer service you deserve! Thank you for providing the shout-out! ”
"Mel was wonderful! She promptly assisted with my issue and provided the solution within minutes. Great customer service!"
“Lauren, thank you so much for your kind review! I agree that Mel has it all together when it comes to providing our Freshly family members with great customer service! I want to sincerely thank you for sharing your thoughts with us today! ”
"This is my first time ordering and I placed my order for a specific date. A pop up on my screen said that date was no longer available so I chose the following week. Somehow, the order was shipped on the date that the site said was unavailable and we were out of town. I contacted support and got the most incredible lady named Ivy, she helped me and made everything perfect. As it being my first impression of the company, I was not very pleased and wondered if I would even continue with them, but Ivy made everything alright, so I am going to give Freshly another shot as they seem to be a company that cares about their customers. Thanks Freshly, and thanks Ivy."
“Hi there, and thank you for your kind review! Thank you for your patience with the issue related to the delivery date being different than what you believed it to be. I couldn't agree with you more -- we do care about our Freshly family members and we take great pride to always assist them, and make things right when there are any issues. As for Ivy, yes, she's a gem!”
"One of my meals was wrong. They were quick and easy to work with to get my meal issue resolved :) "
“Oh no, Justin! I'm sad to hear this! I want to thank you for your patience! We always make things right for the customer and it appeared that today was no exception to that philosophy of how we treat our Freshly family members. Thank you ”
"DJ was great and very helpful. Answered all my questions and helped me with my request. "
“Quick and speedy customer service is what I like to see, Ryan! Thank you for your kind review of DJ today! ”
"Ivy gave great customer service! She easily helped me with issues with my account. She made the process very easy and stress free. Thank you! "
“Hi there and I appreciate your review! Ivy is truly wonderful so it doesn't surprise me she provided you customer service that was easy and stress-free -- just how customer service should be! I want to thank you for taking your time to provide such a kind review to Ivy today! ”
"I forgot to skip my upcoming meal, and they were able to quickly and easily skip the meal for me and provide a refund. Perfect service!"
“Hi there, and thank you for the stellar review! We may not be perfect, but there's nothing wrong with trying to be perfect, right?! I'm so happy we could get your upcoming delivery skipped for you! ”
"I needed to cancel my subscription, and DJ at Freshly promptly and courteously helped me with that, which made it more likely that I would use or recommend this service in the future. "
“Hi there, and thank you for your kind review of DJ! I can tell you we're all about assisting our customers, so I'm glad that DJ made sure you were taken care of with this issue. I hope we see you down the road! ”
"I hopped on the chat bot service and was connected to Ivy. She was able to cancel my delivery for this week even though it had been processed already. I'm going out of town and forgot to cancel ahead of time. I was nervous I would either lose my food or have to pay for food delivery even though I wouldn't be home. Very happy Ivy was able to take care of it with just a few clicks! "
“Geoff, thank you for your nice review! Of course, we'd want to help you -- we don't want meals being delivered when no one is home, and we were more than happy to take care of this delivery! I'm very happy that Ivy was at the ready to assist you! ”
"I forgot to change my meals and for my confirmation email and August helped me change my meals before they shipped out. "
“We're grateful to hear that August satisfactorily addressed your concern in changing the meals and everything flowed smoothly. Thank you for your review, Natalie!”
"I have been with Freshly for only three weeks, but didn’t know when the cut off date for order was and I was getting way too much food. After speaking with Coral, she got all my problems solved in no time. Great helper!"
“Indeed, Coral deserves a shoutout for her excellent service! We'll be sure to let her know how much you appreciate it. A million thanks for this 5-star rating, Susan!”
A rep from Freshly, Megan_M, has responded:
“Steven, thank you for this 5-star rating. While we're sad to hear about what happened to your meals, we're happy and absolutely appreciate you letting us know you received excellent customer service from, August! Thank you!”