"They claimed the item I ordered was out of stock and cancelled it. When I went back to the site to check, it still said it was in stock. False advertisement"
"I needed a Lenovo Thinkpad power cable and went to Fry's Electronics online because it was not available on site. The online query brought me to a page of power cords, but the images were blurry. I had to guess at the type of cable that appeared to match because the descriptions did not list the Lenovo name. I assumed it was the Sony type. I was not in a hurry, but if I were to compare other online services, it was too long (2 weeks). When it arrived, it was not knotched in the fit my computer. I had to chisel away the rubber to get it to work. Again, not a major thing, but the lack of clarity of the photo prior to purchase, lack of clarity of the description, and delay was concern. I will still shop at Fry's, but since you asked about the ResellerRatings, I hope that this type of problem can be corrected. It does not take much these days for an online user to shop elsewhere."
"Nice cable modem - NETGEAR CM1000. Now I don't have to rent Comcast's modem."
"I made two separate attempts to order car audio equipment through Fry's website. BOTH TIMES they took my order, confirmed the orders, then cancelled both because they only ship products from store inventory. When you visit a Fry's store location you will find them desolate with empty shelves and a dearth of merchandise. Fry's had a good run but that run is coming quickly to an end."
"Made a purchase online 10-19-19--used a $50 gift card--paid the balance ($80) with my credit card. The item never arrived--when I called, they said that they had cancelled the order due to the fact that the item was a display model in Rendon, California and not a new product. Since I no longer had the gift card, they could not credit the gift card account. I was assured that another card would be sent to me in 6-8 weeks. 12 weeks later--no gift card and no one can fix it. After several phone calls this is still not resolved. (Sidenote -- the customer service rep David was awesome--he was nice, polite and sympathetic. The management at the Rendon store could take a lesson.)"
"Fry's has all the electronics you will ever need, no need to shop anywhere else."
"After 10 days of waiting, I finally called them to find out where the heck was my item. Turns out it was never even shipped. Got lost at one of their stores and disappeared. They offered to send me an inferior product as a discount, which was a ridiculous way for a company to treat a customer. "
"Cancelled order 3 days after giving me a tracking number."
"Kept canceling orders due to not being in stock even though their site says it is in stock. Waste of my time. "
"I purchased two 128 GB Gigastone USB 3.0 drives. One worked. At USB 2.0 speeds! The other crashes in the middle of the copying of my iTunes library. Despite multiple reformats and attempts.
My previous purchase of several VOM meters gave me one good. And one bad (bad cable). I have now officially given up on Fry's and will never order from them again! Two strikes is enough!"
"Empty shelves. I had a gift card for Fry’s and the only thing it was good for was buying amazon gift cards"
"I placed an order via the Fry’s website. The next day, I was informed the item was no longer available. So I found a similar item and placed another order. The next day, I was informed that item also was no longer available.
However, the person who contacted me said there was a similar item available for virtually the same price, and asked if I wanted to purchase that instead. The process finally worked, and I received my item within a few days.
It was frustrating placing orders for two items that turned out to be not actually available, but I appreciate the good customer service."
"This is the third and last time I have tried to buy something on your site.
You send me a confirmation of my purchase and say a shipping label has been created but nothing arrives I call and are told some garbage about how something went wrong You are morons and I will NEVER buy anything from you again"
"norton 360 as described on time"
"I have ordered 5 laptops 1 came had no hard drive tape over cam obviously used and returned. The other 4 orders recieved an email with shipping info then 2 days later they canceled them."