"I purchased a dresser 3 weeks ago and they just informed me they email that it had been discontinued. I’ve called my consultant, the lady that sent the email, and a manager...all went to voicemail and no one has returned my call. This company is a joke. DO NOT purchase from them!!!"

"We had the worst experience with Furnitureland South.
We bought a Furniture that damaged within 2 months of purchase. The Salesman made us buy the warranty and it does not work.
We Asked for a generous help to get cover teh damage but Furniture Land South Manager who was very inconsiderate raiswd Her hands and so did the warranty people.
It hurts to the point that A business with such reputation would provide so cheap customer service and the Manage has no respect or reputation for self.
If Any higher authority from Furnitureland South reads this please do not hurt people’s feelings. We come to buy something from you that brings joy and happiness to our house.
Please don’t be unfair"

"I have been working with customer service representative regarding damages of the delivered items as not able to get hold of sales representative sold items."

"Purchased a very expensive Home Theater sectional from FLS. Paid in full and waited for delivery. NEVER arrived. Called to find out if the delivery date was moved - instead was told by salesman that the item in question was "stolen" from within the warehouse (claimed it was an EMPLOYEE). But they never called to let me know. Offered a discount on another (more expensive) Home Theater sectional. Eventually delivered, BUT was broken during setup! Waited several weeks for parts to fix. Due to all the bad service, I opted to purchase protection plan by GUARDSMAN (at FURNITURELAND SOUTH's suggestions) that would cover ALL damage (including motors and electronic mechanisms) for 5 years - cost was over $200. Fast forward 2 years - motor/electronics break (on a $20,000 Home Theater sectional) and NO ONE wants to fix it - not FLS and not Guardsman. 2 months later and still no resolution. LOTS and LOTS of run around, but no one wants to stand behind the product. I would AVOID both Furnitureland South AND Guardsman (total scam artists!!) like the the plague! BTW, leather sectional was made by American Leather - also poor craftsmanship!"

"Our 10 months nightmares. After the sales associates take your order, he or she not longer handle your and when they try to assist you, the customer service doesn’t allow them to correct or take care the mistake or damaged furniture piece. The customer service is one the worse. We had to wait over 10 months to address the damaged pieces and still was not able to keep it what we ordered because it turned in to back and forward trip to our home with not success and fix or correct the damaged furniture. All these trips in and out in our home caused by the cruise’s shoes damaged the wood floor. We have to sent many pictures, called reapetly to customer services and email constantly. Very hard to contact the assistant signed to help us. Reapetly, asked for managers to address the problem. Finally after over 10 months customer services address some of the problem and we lost money. Customer services keep all warranty plans we purchased for the pieces and also kept a % don’t remember if was 10 or 20% of our money. Very sad because during that time I was going to different medical on my back and this bad representation of Furnitureland customer support or services made more difficult. I thanks my Lord because the nightmares is over. Also, prayed that not other customer/person has to go through a situation like our. "

"I purchased a Magnussen Bedroom set on November 25, 2017 by phone and have yet to receive my entire order as of April 3, 2018 OVER 4 MONTHS LATER!!!!!
In January 2018, I received a partial order of a bed and dresser, 3 pieces were not delivered due to damage in the warehouse. The damaged bed has yet to be replaced, items damaged (multiple times) in the warehouse failed to be replaced and delivered in a timely fashion. Furnitureland South has repeatedly changed my delivery date without advising me only to cancel a few weeks later. I have taken many days off of work to receive delivery to accommodate them.
I was supposed to receive a delivery last week, end of March but it was canceled due to a weather related event. I emailed Furnitureland South my days of availability and thought they would make an attempt to honor due to multiple cancellations and delays.....not even an acknowledgment of receipt of the email.
Yesterday, April 2, 2018, I recieved a call at 10:52am from a Furnitureland customer service representative telling me that the double dresser was damaged, they attempted to repair but it is not at their standard of quality for delivery. THIS HAS HAPPENED MULTIPLE TIMES. I wonder if it were damaged last week when it was scheduled to be delivered? The delivery customer service representative gave me two options, 1) wait until the new dresser arrives which will take two weeks and then another several weeks for delivery
2) get a partial delivery and new dresser will be ordered and delivered.
I have put off the sale and open house of my home for over a month due to the master bedroom begin unfurnished WE ARE LIVING OUT OF BOXES and BINS!!! I accepted the partial delivery. The customer service representative suggested receiving the double dresser to help with staging, would seek compensation on my behalf for my multiple inconveniences, delays, damaged furniture, cancellations, and acknowledge my unfortunate experience with Furnitureland South, and would email me within an hour to confirm. As of 7am this morning I have not received a follow-up email from Furnitureland South.
Last night, I emailed to ask the status of my conversation with a representative and will have to follow-up with a call today.
This appears to be a company standard of practice and I would not advise a purchase from this store. I have documented emails to and from to substantiate my claim of horrible customer service. They appear very comfortable with taking money from consumers and not adhering to a positive standard of practice. My family and I have literally been held hostage for months and they don't care. "

"Dining room table bought 2/21/17. paid 2,500.00. I was told it would be very durable with a coating on it to protect it. I also bought it with a warranty through guardsman furniture I also bought it with a warranty through guardsmen furniture Within a few months I had scratches and small dents in it. Guardsman furniture refused to fix it because of the color. It was a gray wood and they did not repair it and yesterday returned my warrantee money. I feel it was deceitful to sell me a product with warranty that the warranty company when needed could/would not repair. I was Told by the service consultant that the table top coated be repaired if stripped and refinished. Howeverguardsman did not do that."

"I've been purchasing from Furnitureland for years. Tim Shepard is the salesman I've always worked with. He has helped with any issue we've ever had and also gave us great ideas on decorating. I can recommend him highly
Thank you, Nancy Johnson"

"I ordered a table lamp on September 18, 2017. I wanted to have the lamp in place for a Christmas party we were having the second week in December. On October 5, I received the following email -

"I have received word from Bramble that the lamp is in production however at this time, the completion date is not expected until Jan 1.
We understand this may be a gift and wish we had a better estimated time of delivery.
I have attached a Bramble lamp we have in the outlet center if you felt you needed to make a return/reselect. The only issue with the return is the order has been accepted and in production at Bramble therefor a 1/3 return fee would apply.
I’m sorry to share the bad news."

I was not informed at the time of placing the order about a return fee being charged if I cancelled the order. I did not particularly like the lamp that Furnitureland South had in stock. I decided to keep the order open and hope that the lamp would arrive in time for our Christmas party as I did not want to pay the return fee, which would have been almost $100.

On January 4, 2018, I still had not received the lamp nor had I heard anything from anyone at Furnitureland South. I sent an email to my Design Consultant inquiring about the status of my lamp. I received the following reply -
"Bramble has sent the lamp to us, we should be receiving it any day. Our delivery team will prepare it for a USPS delivery shortly thereafter receiving. I would expect it in your home in the next few weeks."

I received the lamp almost two weeks later.

I am EXTREMELY disappointed in Furnitureland South. I have ordered several other pieces from Furnitureland South and was always extremely satisfied. The customer service was always very good, the merchandise always arrived in excellent condition and in a very timely manner. I feel I should have been informed of the return fee when the order was placed. I was not. I feel that the design consultant, or someone, should have been in touch with me throughout the whole process. The only time I ever heard anything after October 5 was if I initiated the contact. The customer service on this transaction was nearly non-existent. Also, when the lamp did arrive, it was not in perfect condition. Although it has a distressed finish, there are at least three places on the lamp where the finish has not taken or it "broke" off. I considered returning the lamp but after the agonizing process of getting it, I decided to have my faux finishing lady repair the blemishes.

I am extremely disappointed in Furnitureland South, in my design consultant, and in Bramble Company. I expected better from Furnitureland South, and I know they are capable of providing much better service. Shame on you.
"

"We heard about Furnitureland South from our friend and because we needed to buy furniture for the whole house, we decided to do our shopping here. The store itself is huuuuge! I spent whole Friday and Saturday in store and still wasn't able to check out all furniture collections. But luckily, with the help of our amazing design consultants, Brittany Morris and Emily Taylor, we were able to find what we came for.

Both Brittany and Emily are great to work with, they are very knowledgeable and friendly! After I let them know the style, design and colors I liked, they put together a power point deck, showing furniture that would look good in each room. I really enjoyed going over the slides and picking out furniture that I liked. My fiancé and I had very different tastes in furniture and our designers did a great job of helping us find something that we both liked. Brittany and Emily never rushed us throughout the process and they even stayed with us after closing. I would highly recommend Brittany and Emily if you are looking for someone who is both professional and fun to work with.
"

"We had a great helper in Henry and thought the selection was fabulous. Being an eclectic buyer I loved the variety and ability to see and try the furniture first hand. Also the flexibility in delivery was appreciated."

"Kim Hair was our sales rep. She was awesome, attentive, helpful, consistent and always responded. I wish I could say the same about the promised delivery date. We bought a sofa and a rug. Ordered 8/24/17. Sofa delivery promise date was met. Rug delivery promise date went from 9/24/17 - 11/21/17. We needed our order by Thanksgiving and the delayed delivery date was not acceptable. It changed with the wind. Really? The manufacturer can't make a rug in 3 months? We ended up taking the one off the floor. It is fine so far, but I really would have loved to have a new one. The delivery times/promptness was great. The delivery staff was more interested in getting out of our house than to make sure all was well. "

"Very efficient and helpful. Processed my order very quickly and very responsive to my questions. "

"We worked with Catherine Gardner who was excellent. She walked the entire complex to help us!
We could not make a decision that day, but we stayed in contact and ended up buying and entertainment center a few weeks later with her help.
The delivery crew was also great, very professional. They set everything up, took out the packing materials, showed me how everything worked, etc.
The whole process was great!
We will definitely buy from Furnitureland again!
"

"I love the table. The free delivery and set-up proved to be invaluable. Very professional and pleasant people to work with."