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Product & services pricing
3.71/5
Chance of future purchase:
3.58/5
Shipping & packaging:
4.42/5
Customer service:
3.70/5
Return/Replacement policy:
3.75/5

Verified
2/5

2017-07-08

"Was the incorrect size and did not have corner pockets as described. Wil be returning for full refund. "


Verified
5/5

2017-07-08

Unique , high-quality

"I looked high and low for patio lights that not everyone had. I found them here, very pleased with price, quality, timeliness. Will definitely order more awesome items in the future!"


Verified
5/5

2017-07-08

Very satisfied

"I sent in a picture of my very old canopy. Forgetting were I purchased it. Thought it was from Costco. They knew right were I did purchase it. Lowes. Sent me the right one. I could have been looking of years to replace it. Very fast and easy. And a very good price."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process

Verified
5/5

2017-07-08

Quick shipping!

"Easy ordering and super fast shipping! Thank you!"


Verified
5/5

2017-07-08

Window alerts

"I ordered window alerts several years ago. They worked so well I ordered again to refresh my windows. They are very easy to apply."

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Pricing of products and services
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Product Returns/Refunds/Exchanges

Verified
5/5

2017-07-08

Satisfied Returning customer enjoying shade of gazebo canopy.

"3rd time ordering this gazebo canopy in the last 5 years. Reasonable price for a great product."

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Overall product shipping and delivery process

Verified
5/5

2017-07-08

Great product great price

"Received quickly 2nd time I have ordered from them."


Verified
5/5

2017-07-08

Happy with product

"Product ad described. Fast shipping. "


Verified
4/5

2017-07-08

Gazebo cover

"Payment was easy.
Delivery quick.
Only disappointment was that the canvas has already tore around 2 of the grommets.
"


Verified
5/5

2017-07-08

Just what I needed

"For only $10 more than Home Depot's replacement canopy, I got superior quality plus the Home Depot's was back ordered and unavailable. Perfect fit and got it only a few days."


Verified
1/5

2017-07-07

Ahead of themselves.

"My credit card got charged for a purchase and I received a notice that my product was shipping and then being later told that the product was out of stock until 2018. And that my money would be refunded to my credit card. A notice should not have been sent out that my product was shipping if my product was not shipping. For this reason I have had to go to another vendor for the product. Gardenwinds did not even take the time to tell me that they did have one part of my order in stock which would have been the top of the canopy. Had I been alerted to this fact I would have ordered the canopy top right on the spot but because of lack of customer care the time was not taken to tell me that. The product was on the special sale and I had ordered two of them, and I would hope that my order was not canceled to prevent me from having the savings of buying the two items at the same time. That would make it even worse. I am still looking for the screen balance of the product and have not been able to find it but have already received the canopy top from another vendor."

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Pricing of products and services
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Overall product shipping and delivery process

Verified
1/5

2017-07-07

Did not receive the ordered merchandise.

"Ordered on line paid and it never came. Can you help me?"


Verified
1/5

2017-07-07

Still haven't received!

"I ordered a replacement canopy on June 20th. It is not July 7th and I have not received the canopy. Very frustrating because it was not here in time for my Fourth of July cookout. Whether it was UPS or garden winds that messed it up, I was contacted once by UPS ON July 3rd at 9:40 pm and had to wait to call back on the fifth. "


Verified
3/5

2017-07-07

new conopy & net

"the quality was good, but it was to tight to stretch over the frame, & it needs to be made about a half inch larger overall . I had to cut half of inch off the frame to put it on. you need to include instructions with the kit, otherwise it was very good!!! thank you VINCE AUDINO!!! "


Verified
5/5

2017-07-07

Easy to use.

"Easy to ensure I ordered the right item. It was shipped quickly and was exactly as expected."