"I ordered 2 canopies, and glad I did. The new canopy seems to be better than the original. They have a few design features that made installation easier (well-placed velcro) and the fit was absolutely perfect! Very happy. The order was: 1 x GT Steel Finial Gazebo Replacement Canopy - RipLock (LCM1309B-RS). Also, it arrived in 6 days. They also had a customer service rep get with me the day of the order via email to make sure I got the correct model. (However, while interacting via email, I saw a video on the website that confirmed I was looking at the correct item, so ended up not needing the extra help. But they were there for me). Again, very pleased! Thanks! "
"This product fit very good to my frame gazebo and look very good quality "
"I got exactly what I wanted, and it came quickly. "
"This is the second replacement canopy I have purchased. Neither one fits the swing. Apparently when they changed material they got the measurements wrong. Both canopies were about 2 inches short and would not fit all four corners. No amount of stretching worked. They are simply made wrong on a bad pattern and the “new” rip-stop material will not stretch far enough to make it fit properly. Seams have to be ripped and re-sown. As I said, BOTH canopies had exactly the same flaw so they are being made wrong. "
"I have an older Gazebo. It matched and fit perfectly. Nice quality and design. "
"Fast shipping and fast customer service responsiveness. Couldn’t find my canopy swing top anywhere else and even on the weekend they talked to me on the phone and helped me with my purchase."
"After sending them all the information including the model number. It still didn't fit... So I'm returning it..."
"I ordered by manufacturer and it fit like a glove.
Workmanship looks to be excellent. "
"Good fit, looks good and my wife is happy with it."
"Placed an order that was back ordered a couple of weeks. Order kept reading processing. After finally calling was told item was now back ordered until end of June. Never received any correspondence from them informing me of this. Very disappointed "
"They sold me an awning, but they can’t deliver for almost 3 months because it is not in stock!"
"Ordered the product and received it within a couple days, in Canada!
This will be the third time ordering this particular canopy top - they only last 2 years in the sun. It's a bit pricy but still cheaper than purchasing an entire canopy set.
Same consistent service every time.
Thanks,"
"We needed a replacement canvas canopy for our garden gazebo and couldn't find it anywhere until we found Garden Winds. The website is especially helpful in locating exactly the right replacement so no worries about having to return. We received the item in record time and it's perfect. "
"I have a deck umbrella with no manufacturer identification, so I emailed the GW Customer Service department as online directions instructed. Their response was relatively quick and requested additional pics, which I sent the next day. Their 2nd reply was also prompt and their evaluation was that I had to choose between 2 very similar umbrellas. I was advised of my responsibility for shipping costs for any return should I choose wrong. (That's fair) My canopy arrived in 1 week (west coast to east coast - not bad at all) and it included return instructions & a preprinted shipping label, should I need to return it. I promptly placed the canopy on my umbrella and "viola!"..., wrong one. Dang!! So, on to Plan B. I went online, found the alternative canopy and ordered it on Friday afternoon. Within 4 hours, I received an email notifying me that my product had been shipped (same as before). I packed up the 1st canopy, applied the return label and took it to a UPS shipping station. They scanned it, shipped it and by the end of the day, I received an email from UPS with the tracking number. In 6 days, I received an email notifying me that "tomorrow" I would receive a UPS delivery from GW. And on the 7th day..., my Ring doorbell alerted me that the UPS guy had done his job - mission accomplished!
So, the process has been routinely perfect, twice, and I can highly recommend the product & services of Garden Winds. Good job, everybody!!"
"Had problems trying to find the right replacement. After seeing that you can take a picture of what frame you have and send it in.It took no time at all. I had a response less than 10 minutes. Awesome!! "