"But wonder why they don't just put more grommets in for drainage, since they recommend doing that. We did, but had to go out and buy a kit with the grommets and tool. Why not just put more in to start?"

"I just ordered my second replacement canopy from Garden Winds. They have always been very helpful and this time was no different. My issue is not with the service but with the quality of the canopy and the fact that it does not keep the rain out. I followed the directions and sprayed the waterproofing product on the canopy three times. However, it is still leaking when it rains which means I need to also cover all of my furniture so the cushions don't get wet and stain. The original canopy cover that typically comes with a new canopy is the same material as the privacy curtains (which I also just ordered a new set). Now the roof is a different material that doesn't prevent leaking nearly as well (and I bought what was considered the best one). I do realize there are instructions to take the roof off when it rains but that 1) defeats the purpose of having the canopy and 2) is not nearly as easy as they are making it sound! Hope this review helps someone else!"

"I sent them pictures of the pergola and they directed me to the correct cover. I definitely would have bought the wrong one (looked the same to me) without the help of customer service. Given I am in Canada, this would have been a pain in the bum. Customer service is very responsive and helpful. Cover fit perfectly. "

"We needed to replace the canopy on the tent we have on our deck. This Garden Winds canopy was a good price and available. After receiving this canopy it fit perfectly and we believe it was a better quality than the original."

"It took a while but we found the correct gazebo cover. Shipped quickly."

"This vendor shipped quickly, and provided a quality item!"

"I used the photo option since I did not know the make and model of my unit. The canopy they sent me was a perfect fit and now I am buying it again in a different color. I could have never guessed this in a million years"

"While dealing with Garden Winds was easy, the products received were terrible. The canopy was 1-1/2" too short, and the 2 products to replace the swing sling did not support the seating cushions. So disappointing. Returned it all."

"This is the third time l have replaced my gazebo canopy in 15 years. I am so happy l can rely on getting this replacement from Garden Winds! Thank you for being there! "

"Everyone that I talked to was very helpful. I was very pleased to find a replacement for my old canopy."

"Smooth from start to finish, product as advertised, fits perfect, shipping was fast and everything was included. The quality of the pergola cover I received exceeded my expectations..."

"Canopy came quickly. Tight and took some muscle to get it on frame. I hope it lasts many years."

"It is pretty simple. They deliver the product on time. You get what you pay for. They offer pre-paid returns. If you are in doubt send a picture of your gazebo and they will get you the correct canopy. Will continue to buy from Garden Winds."

"So far so good. We have ordered 3 before this last one. "

"I sent pictures in and was texting back-and-forth about getting the right one. We were going to strip and re-stain our deck before putting it on but time has gone by and we decided to put the canopy up just today. So I’ve had the canopy for about a month or so And we decided again to put it up. And it does not fit, very disappointed. "