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Product & services pricing
3.78/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.52/5
Customer service:
4.02/5
Return/Replacement policy:
3.95/5

Verified
5/5

2018-06-24

Cushion purchase

"Fast efficient very pleased. "


Verified
5/5

2018-06-24

Replacement Canopy

"The ordering process was easy and direct. The canopy fit the frame of our patio grill perfectly. The pricing was good too, and the shipment was received timely."


Verified
5/5

2018-06-24

Bought replacement canopy for my gazebo.

"Haven’t installed it yet. "


Verified
5/5

2018-06-24

Ripstop 500

"Easy to Navagate Web site."

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Verified
5/5

2018-06-24

Replacement Canopy Cover

"The perfect fit. We love it."

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Verified
4/5

2018-06-23

gazebo replacent cover

"Cover is very sturdy but was extremely difficult to get in place at corners. Seemed as if the cover was about 3-4 inches too small to fit. I did get it on but in the process popped out 2 grommets (1 at 2 corners) and had to loosen the frame ribs in order make the cover fit. I hope there won't be any additional tearing. I usually remove cover in the Fall to avoid any excess wear from the snow and ice we have in Pennsylvania, hoping to make the cover last longer. However, I just might leave it on over the winter to avoid the problem of possibility of ripping the cover more in the Spring."


Verified
5/5

2018-06-23

A+

"Excellent product - fast shipping!"


Verified
2/5

2018-06-23

OK during warranty, then ripped!

"I purchased the Windsor Pergola Canopy Replacement - RipLock 350 which was marketed as the better option and wasn't suppose to rip. It was properly hung and retracted during storms but it still ripped. Unfortunately just after the warranty expired. Disappointed and not wanting to spend another $150, I waited to contact the seller to see if they could still help. They couldn't honor the warranty nor would they extend the current 20% off sale to my replacement purchase. I had to purchase a new one at full price. "


Verified
5/5

2018-06-23

perfect!

"Easy to find, good price, delivered to the door in 2 days! "


Verified
5/5

2018-06-23

"I ordered my canopy and it was delivered within 3 days. Fits great, looks good!"

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Verified
5/5

2018-06-23

The best customer service ever

"I sent a photo with dimensions and received feedback. The canopy fit perfectly. Absolute best customer service experience!"


Verified
4/5

2018-06-23

10x13 gazebo canopy.

"Service was fast and it was what we had ordered. No wrong shipment! The one issue we had was the canopy seemed a bit small as I struggled to get it on the gazebo frame. I even had two other men trying to help me get the last corner on the post to no avail. Finally after keeping watering it to hopefully get it to stretch I managed to get it on with a lot of struggle and pain to my fingertips from all the pulling. Then we tried to put the top on and had the same issue! I finally cut the two end caps on one side and replaced the caps and finally got it to fit. I'm concerned that it may be just as hard to remove this fall and if it is then I will cut the lower attaching rods as well. Should have returned it but didn't want to spend the $10 to send it back and have to wait for a different one to be shipped back. To us it seemed to be a manufacturi g defect as it seemed a bit too small."


Verified
5/5

2018-06-23

Top for swing

"They were very helpful in finding the correct top for our 3 person swing. It's better made than the one than the original one.
It fits like a glove
"

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Verified
5/5

2018-06-23

Fit perfectly!

"Replaced an old torn original."


Verified
2/5

2018-06-23

Poor quality

"Quality was poor. Shipping was 4x what it should have been. Product could have easily fit in a small flat rate box but was charged $45 for "special" handling. Will not order again."