"Took extra steps to answer my question"
"I went into the website and order what o thought would be a repair canopy for my gazebo but instead got the cover part only. Plus the items break and they dont sell you parts!!!! worst buy. now i am stuck trying to find a welder that can weld this together and make it sturdy like its supposed to be and spend more money.
"
"I purchased snap-on tile from Garden Winds. This is obviously not their interest and I was told the tile was being discontinued. I asked for a sample tile to be sure it's what I wanted since it's unavailable in stores. They don't do that. Okay, so I bought a box of 10. Fortunately I liked them. However, because of a delay in shipping the sample box, when I was ready to buy the additional 18 boxes, the sale (20% off) had ended and they were not willing to extend it in spite of the circumstances. Sure, I understand that extending the discount is to their disadvantage but come on, it was on sale because they were discontinuing and wanted to move the last of it. I'm sure the markup even on sale was significant. They couldn't have been just a little generous, considering it wasn't my fault the sample shipment was delayed and I was buying EIGHTEEN boxes??? Nobody I spoke with was even a little sympathetic. So I hope they don't deal in tiles anymore and I hope they're more considerate with their canopy customers. Not happy!"
"Excellent!!!!!!!!!! Was so pleased and relieved that I found a replacement for the canopy for our Costco gazebo purchase in 2008!! Installed it and even with the HIGH WINDS we have experienced in the last week... it is withstanding the winds!! (35 mph) I feel the fabric of the canopy is stronger(I did purchase the best of 3 choices) than the original so am hoping we get a number of years of usage! Thank you for your quick service. We ordered on the internet on a Sunday and received it on the following Wednesday!! THANK YOU, THANK YOU...especially when I had 10 high school basketball players and their coaches spending a couple of nights using the deck where the gazebo is available. (They came to play in a basketball camp/tournament.) Thank you again!"
"Hard to figure out what the correct product was when purchasing. We will try again for a better result."
"Customer service very slow and has to wait for almost 15 minuets to get response. Refund also takes long time to process."
"Cover & Cushions arrived in good condition and fit the swing. Original estimated delivery was Friday before Father's Day but updated to Monday after Father's day...sorry to not have them on the Holiday for my Dad."
" I have to order a new canopy every year because you make them so small they tear and rip. This is my 4 th one. And these aren't cheap. "
"Very good experience. I would definitely order from Garden Winds again."
"Answering a few questions, re store, size etc, received it in proper frame time and it fit to a “T’.....LOVE IT!"
"I HAVE NEVER HAD A DELIVERY SO QUICKLY, AND PACKAAGED SO NICELY. THANK YOU, YOU ARE NO. ONE!!!!!"
"The only reason I did not give it a 5 star, was there was no human interaction to wow me. Everything was done online. Searching for the item was relatively quick. Ordering was easy. Delivery was as promised. I was given tracking information and new approximately when my canopy would arrive. I was very pleased with the quality of the canopy immediately out of the box. It was obvious that the replacement canopy far exceeded the original. As I already had the original canopy up with all it's duct tape holding tears together, I decided to leave the old one up one more season.
Fingers crossed that when we pull out the new canopy next year it will actually fit. We have only 60 days to return. My husband and I laid it down on the ground and it appears the same. We held the canopy up to the frame and it appears to be long and wide enough.
I am looking forward to years of future use (without duct tape)."
"I don’t think I can think of a better online transaction I’ve made. Simple, fast, efficient. No problem finding my model, was shipped and received the very next day. Perfect fit. No complaints. Will use again for future canopy replacements! "
"Simple, Fast, Perfect product at a great price.
"
"In the past I have had only positive results from GARDEN WINDS !!!!
Keep up the good service..
THX,
Bruce T."