ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.78/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.52/5
Customer service:
4.02/5
Return/Replacement policy:
3.95/5

Verified
1/5

2018-06-20

I never received my order!

"I waited a month to hear from GW, to let me know if and when my order was to be delivered. I never heard from them."


Verified
4/5

2018-06-20

Nice quality

"Nice quality fabric
More dimensions are helpful in the universal application so you determine if you can retrofit your gazebo frame
"


Verified
4/5

2018-06-20

They would benefit from having some installation instructions

"Garden Winds was very helpful in identifying my gazebo from photos. I received a riplock replacement canopy very quickly. Upon installing the canopy, 2 of the grommets ripped off from the fabric. I contacted Garden Winds support and they were very helpful. They immediately sent a replacement canopy. The customer service rep on the phone gave me the tip that it helps to lay the canopy out in the sun for a day or two to help the fabric "stretch out". It would have been nice to have that knowledge printed in some instructions in the box. Then I would have had the canopy up on the first day and GW could have saved a canopy. "


Verified
4/5

2018-06-20

Replacement canopy better than the first!

"The replacement canopy we purched exceeded our expectation. It seemed easier to put up this time round! All parts were included and delivery was on time! We’ll be getting all or replacements from Garden Winds. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-06-20

Pergola Replacement Cover

"Garden Winds has a great Web site and ordering was easy. We received exactly what we thought we ordered, namely a replacement cover for our pergola."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2018-06-20

Replacement Pergola Shade Canopy

"We were very satisfied with our purchase and came in a timely fashion."


Verified
5/5

2018-06-20

quick and efficient

"package was delivered in two days and fit perfectly as described"


Verified
5/5

2018-06-20

On time delivery

"When we purchased the product it was delivered within the timeframe they said. As for the product itself it was a little to tight going on. It might stretch down the line. Plus there was no specific directions."


Verified
3/5

2018-06-20

Waiting

"Haven't received the replacement cover to my gazebo, I think it is back ordered. I'll send another review once I have received the cover."


Verified
5/5

2018-06-20

Perfect fit! Better than original!

"Watched videos for easy installation! At first was nervous it may not fit as there was no wiggle room like other replacement tops. Truth be told, I ordered and tried to install the garden winds Madaga from Amazon in beige and it was 4” too short. Returned it and ordered directly through Garden Winds in spruce. Perfect!!"


Verified
5/5

2018-06-20

Excellent experience

"Easy process easy navigation excellent product "


Verified
4/5

2018-06-20

Back again...

"This is the second canopy I've bought for this frame. I haven't installed the new one yet, but it appears to be made with a better material, counting on it fitting as well as the first that I purchased 3-4 years ago. The product was delivered as expected, as I had paid for 2 day delivery... Then realized I need to paint the deck, first."


Verified
3/5

2018-06-20

Different than original and last replacement

"The last corner was almost impossible to stretch over. What are the ringed holes about 2ft. apart over the top frame for? It will let rain down onto the top of the frame. Please reply to my response, Thank You."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-06-19

perfect fit...better than the original

"the new cover is a perfect fit, and looks great"


Verified
5/5

2018-06-19

Quick Gazebo Cover

"I placed the order for a replacement gazebo cover, and was surprised to find it delivered two days later. The product looks great and went on easily."