ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.78/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.52/5
Customer service:
4.02/5
Return/Replacement policy:
3.95/5

Verified
4/5

2018-06-19

Almost a perfect fit.

"The web-site, order processing, and speedy delivery are first rate! However, the replacement Canopy is a little short in length (Maybe 2"-3", so installation is a little tight. Hope the corner seams don't tear.
But, after two years of searching for a replacement top, you are the only vendor to provide a picture of the exact "two seater with armrest" model originally purchased nearly 17 years ago.

Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2018-06-19

Deceptive pictures

"Gardenwinds.com does not have accurate pics of the item your will purchase. This makes it very easy for a consumer to make an error when selecting a product. In terms of customer support to exchange an incorrect item, gardenwinds.com will not cover the shipping for a customer to return an item.

Gardenwinds.com can fix this very easily by taking an actual picture of the item they are selling.
"


Verified
4/5

2018-06-19

Can't think of a title.

"Quick response to order. Arrived in timely fashion."


Verified
2/5

2018-06-19

Canopy Not good

"I tried to fit our new canopy 10x10 in our old Garden Winds frame and it was too big and difficul to secure it in the frame because does not have enough strips to hold it well as the old one.
I would like to return it. Please advice.
"


Verified
5/5

2018-06-19

Awesome!

"I am a Repeat customer. Awesome replacement canopy excellent fit and finish."


Verified
5/5

2018-06-19

Great outdoor lights

"Very fast, as seen and great service"


Verified
2/5

2018-06-19

COULD NOT CANCEL THE ORDER AFTER ONEDAY.

"UNABLE TO CANCEL THE ORDER. $10.00 CHARGE TO RETURN THE ITEM.
NOT HAPPY AT ALL ABOUT THIS ISSUE.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-06-19

I sent a picture of my Gazebo frame, an older model, and Garden winds sent the perfect size curtain replacement

"They were very responsive."


Verified
5/5

2018-06-19

Excellent service and product

"Since our gazebo is a little older, it's not always easy to find a replacement canopy. However, one quick message to Garden Winds and they were able to locate one for me. I received it as promised and it fits perfectly. Thank you and keep up the great work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-06-19

Thx garden winds.

"We appreciate your help in choosing correct cover."


Verified
5/5

2018-06-19

Great site ordering

"Easy Website to use and quick shipment of order. I would recommend this site for gazebo canopy covers."


Verified
5/5

2018-06-19

Excellent Experience

" Customer Service was great - my questions were answered in a timely manner, they were honest about the compatibility of their products and they did not over promise. We ordered a sun shade, it is very well made and to install. We will definitely order from Garden Winds again.

Very Satisfied Customer
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-06-19

Stellar Product!

"This is my 3rd canopy with Garden Winds! This year I decided to order a different color, besides the standard tan, WOW, color was spot on, and always shipping is fast! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2018-06-19

Finally found one that fits!

"Great material, product. Fast Ship"


Verified
5/5

2018-06-19

Fast and reliable service

"Great seller. Was here as described and on time"