"This company goes out of its way to be personal. My package came very quickly. it was delivered to a friend's house and i think all was well. "

"I ordered a control board and wire for my driveway gate. It has now been a week and the order still does not have a tracking number. I called the customer service phone number two days ago on Wednesday and the person who answered said that he was not responsible for the order, but would check into it and get back to me. I confirmed they had my correct phone number, but I have not heard from them since which is simply poor customer service.

This happened the last time I ordered from them. I had to call and ask why my item had not shipped, and only then did the item ship. She mentioned something about being back ordered, but if an item is back ordered after you purchase it, the customer should get an email saying that and when the item would ship. Better yet, it should say that on the website before you order the item. Not a happy customer."

"Great value and timely delivery "

"Mr. Rivera knows this industry & is the Top Dog you want to work with on your next project. "

"Missing post caps and hinge washers"

"Had everything I needed and express delivery so we could get back in operation. Very seamless.
Our Association thanks you."

"Purchase a gate back in Febuary this year Han an email with the rep stating exact size of gate recieved the gate last Friday may. And the gate is too big called the company blamed it on me because I signed the release for for a standard 12' 3" gate not realizing that the form they sent needed to be filled out with all the dimensions thought that is what was discussed via the email chain"

"I own a local gate and opener business and have always received excellent service from David R at gate crafters.

Thank you,"

"I have had several gate openers in the past, none of them compact to the one I purchased from Gatecrafters! By far the BEST gate opener I've ever owned and the customer service is GREAT!! I would highly recommend buying your gate opener and accessories from them. David R. Was my salesperson that assisted me with any questions, Thanks"

"I’ve had the estate swing 1000 for about 3.5 years and from the beginning, the support from the gatecrafters staff has been tremendous. Most recently, Tony helped me with a “stuck-malfunctioning” situation. He sent me a video that gave me all I needed to know to fix it myself. I can’t express how helpful these guys are on all fronts. I’ve never received customer assistance at the times, or with as much support as I have with gatecrafters. I’ve spent more money on other items and those companies are mostly useless when it comes to after purchase experience. These guys stand behind their products like no other company I’ve ever dealt with. Bravo and keep up the great work and service."

"Customer support on weekends is non-existent. On two consecutive Saturdays we have called for help programming the gate motor and were told the support person was "working remotely" and would be contacted by email and he would return our call. No response in either case.

When I called during the week to try and explain the error that their troubleshooting references, the support guy told me "I don't know why it says that in the manual - that doesn't mean anything" - apparently neither does their claim to provide support 9 AM to 9 PM 7 days a week."

"These guys are joke. Very incompetent service. Been on the phone for a hour with them today. Talked with three different people, have to explain the same story over and over. My gate still does not work.

If I had known this is the kind of service to expect, would have definitely gone somewhere else.

Be warned.

After some correspondent and a phone call, we finally figured out what was wrong and the replacement part was supplied free of charge. We were without the gate for 8 days, not the end of the world.

They do try, but could use better call center process. You need luck and patience to get through that, but eventually it appears they will resolve your issue.

"

"Ordered a complete Chamberlin/Liftmaster gate opener assy including keypad. Keypad failed in less than 6 months. Was told I would have to pay for replacement keypad and would receive credit for old one once returned. That didn't work for me having to pay twice so bought a new keypad from a different vendor. Next shipped old keypad back to Gatecrafters for credit after installing the new one and have yet to receive that credit even after numerous emails and calls. Warranty/ customer service is abysmal. I have several neighbors who are about to install gates and they will be ordering elsewhere after hearing about my poor service."

"On March 4th 2015, We purchased the Estate Swing Dual Solar Opener, plus accessories.
We hooked up the arms and control panel, the instructions are very user friendly , and we had no problems with attaching the arms and panel. When we did a test run, we had a lot of issues with the gate opener not working with both arms. The opener operated perfectly as a single opener. After numerous phone calls and sending pictures, it was determined that the one arm and control panel were the problems. At this point I wanted to return everything and give up, but the manager convinced me to wait and try a new arm and control panel. A new control panel and one arm was sent; the same issue came up. We spoke with a tech numerous times trying to troubleshoot this issue. A conversation with a different tech, told us that he thought the new control panel was the issue and he sent out another new control panel. When the third control panel arrived we still had an issue with the gate working as a dual opener. We have had enough dealing with the gate opener not working properly that we decided that we wanted to return the gate opener back. We spoke to the manager to determine what were his recommendations. We when informed that the warranty had expired and we would only receive a partial store credit minus 15% restocking fee when we returned the opener. When we wanted to return the gate opener before the warranty was up, the manager had convinced us to wait and now we are out of money we originally paid plus an additional $150 for the extra arm and control panel. The manager also said that he had tried to talk us out of buying this model. (When we first bought this unit we had explained that we didn't want to spend that much and that the opener would only be used about twice a day. The manager agreed that this unit would be good for us and also stated that this unit is a DYI.) I must confess that I was angry and raised my voice and asked to speak to the owner of the company. Apparently he doesn't take phone calls. I can only assume that his reason for not taking phone calls is that he can't be bothered with dealing with UNHAPPY CUSTOMERS!! So basically we are out of $1359.29 for a dual gate opener that works only as a single, with a bunch of extra parts and accessories. We do not recommend this product."

"Bought the la412 solar dual swing gate, gate, exit wand, long range remote, and more...installed it all myself with little help. I had a couple of very small wiring issues. The gatecrafter team was awesome at helping me get it resolved (the issue was my fault). Everything is working great and I really appreciate the quality and service offered by Gatecrafters. From the salesman that helped me scope the project, to the technical team that helped me troubleshoot, overall great experience."