"Getting someone on the phone or getting a return call is like pulling teeth. Hurts and not very fun.
Great Products and price.
Shipping packaging leave a lot to be desired."
"Opener seems to be well built and operates the way it should. Customer service has been very good. Thank you"
"JUDY MADE IT SOUND LIKE IT WOULD ARRIVE IN AWEEK,AT MY HOME!!!,NOT 30 DAYS LATER
ORDERED JAN 29, FEDX PICKED UP FEB 5?? WHAT HAPPENED??
THATS MY STORY"
"We recently purchased the Apollo 3500 Gate opener for our home in Northern CA and are happy with our choice. We are very happy with the after sale support provided by Matt Raab of GateCrafters. We had a problem with the control panel that had to do with the battery not receiving a charge. Matt did an excellent job of researching the problem and communicating with us and his advice was spot on. Thanks!"
"Had a couple glitches, however Judy stepped up and took very good care of me. "
"This is the second time I bought a complete gate system from Gatecrafters . There prices are good shipping was good but I got no remotes with my system all installed can not use it by Monday 2/9/2015 it will be ready to use. remotes on back order do not know when they will arrive. They should have come with the complete system. us patriot dual openers. Dave did a good job but dropped the ball on the remotes. thank you David Harrison"
"Now that they are installed my gate arms are working well even in below freezing temperatures. I hired a contractor to install the gate products and he received very poor service whenever he phoned customer service for help. The instructions with one item I ordered were not correct. It cost me over $200.00 in payment to my contractor and an electrician he hired for help as they followed Gate Crafters incorrect instructions. No one in customer service told them that the installation instructions sent with the product were wrong. I finally phoned customer service, learned about the worthless instructions and received an email of the correct instructions. This was after costing me a lot in dollars and time because nothing in what I received even hinted about changed instructions."
"I have placed 2 orders over the past 2 months and both them got screwed up. The first time I needed to return some stuff that I had purchased with the opener that I ordered. So I called in to get the Return autho # and I spoke to Judy. She took care of all that and I also needed a few other things. I asked if it would be better to place the order online and she assured me that she could take the order. A week and a half later I had still not received my parts or a tracking # so called in to speak to Judy and was told my parts were never shipped. So she rushed them to. A week later I needed some more stuff but was not sure exactly what I needed. So I called in again and spoke to Krista (didn't want to deal with Judy again). She was very helpful to find what I needed. I placed the order online this time thinking it would be better. When i finally got my order they had sent me the wrong part. So I called in again and spoke to Krista. She acted like it was my problem and that i had to send the wrong part back before the would send me the correct part. When I voiced my displeasure about this she assured me that she would rush it right out. A week later I sent an email to Su Lieng who had sent me the shipping label to return the wrong part. Her response was that it was sent out USPS and they could not find a tracking # so she sent again by fedex. Finally I received my part. I can honestly say that I am not a 100% satisfied and they didn't seem to care if they made it right or not. I have purchased 4 gate opener kits from here for myself and others. From now on I will look for other options to buy openers and parts before ordering from Gate Crafters.com
Gate Crafters responded to my review and attempted to make it right. For now I am content with the refund they gave me for the trouble. We will have to see if I have any more trouble next time.
"
"Was lied to and customer service was horrible "
"Received my order quickly and had everything in the box that I needed to install my new gate opener. I installed the Estate Swing E-S 300 along with an electric lock and keypad and everything works perfectly. I would definitely recommend Gatecrafters and their products."
"Quick response, fair price and received product as ordered."
"Every time I have ordered from Gatecrafters or called for tech
support I've been pleased."
"Great Service - great help when I needed it during installation."
"Gatecrafters sent my parts accurately and quickly. They are my first choice for gate operating components.
"
"I ordered automatic gate opener kit and a few other accessories. The control board was missing a part. When I called to tell the customer service employee the opener wasn't working she tried to make me feel like I did something wrong. After calling 2-3 times a tech finally told her to have me send a picture of the board. The tech caught the problem and sent me a new board. The product was great, however the customer service wasn't the best. Techs should do customer service as well."