"Awesome product and customer service."

"The product is likely OK, but the installation instructions are worse than worthless, they do not apply to most of the gate openers purchased in the past 10 years.

When I called for tech support to troubleshoot the non-op of my just installed Gate Lock, the guy on the phone asked about the instructions I was using. The "Gate Lock" instructions. His first question was "were did you get those?" When I told him they came in the box with the product in question, this week, he acted like I was a fool for following the wrong instructions.

So he sent me to a DIY link on their website, where I "would find "all the instructions for all gate accessories, for all gates." My gate is a Might Mule FM500 (the most common DIY gate) and my accessory is the Gate Crafter's Auto Lock. The instructions were nowhere to be found on that site.

FYI: No where on the instructions or invoice does it say these instructions do not apply to most gates. And no where does it give you any information about finding the "correct" instructions.

The product maybe terrific, but the tech support and customer service is pathetic! "

"I am very happy with Gatecrafters products, every time I need tec support they always helped me, and always get my orders on time."

"I had an issue with an exit sensor for my gate. The support team was very helpful. Replacement parts were expedited and it all works great now. Thanks."

"Prompt professional service "

"Excellent service and speedy shipping. Got my new gate wheels fast and my gate is now smoothly rolling again."

"Do not purchase the GSM Intercom and Access Control Unit. This is a 2G only device. As we all know all GSM carriers are moving from 3G to 4G or already at 4G which means they are removing their 2G and 3G equipment from the network. You will spend lots of time troubleshooting only to find out this the hard way. Save yourself time and money, find a different devices that uses current technology. Ask for Joel in their technical support team if you don't believe me, at least he was honest. We'll see how long it takes me to get a refund..."

"They were very knowledgeable and helpful, with short wait time on phone calls."

"Judy
did a great job, was very helpful
thanks"

"very helpful service after purchase. Years after original purchase I needed instructions and the entire instruction manual was available on their website."

"I was extremely impressed with the quality of service I received from Krista Morgan at Gatecrafters. She was efficient, polite and prompt. I enjoyed doing business with her.
Thanks Dick Roberts"

"Matt helped me solve a problem with my gate which I had caused at a late hour in a time critical situation for me. He was very knowledgeable and helpful in troubleshooting and then repairing the problem. This was my third or fourth great experience with Gatecrafters over the years and I will not only recommend them to everyone who needs a gate but will NEVER buy any gate equipment from anyone else. After this experience with Matt I actually came back in the house and told my wife that if I ever talked about using any other company for gate opener equipment that she should shoot me. Gatecrafters is absolutely THE BEST! I would rate their customer service ten stars if I could!"

"Great product! great service!"

"Very good experience with this order. Will definently consider in the future."

"I purchased an Estate Swing (single) gate opener package from Gatecrafters. The installation went quite well and I was happy with my purchase. Except...the two (2) "Estate Swing 433 MHz Wireless Gate Opener Access Digital Keypad - Commercial Housing" units that I purchased (for more than $100 each!) failed after little more than one year of very light usage (just a couple of times each per week). On one of the units, several keys stopped working; on the other unit, its transmitter stopped sending the correct code to the receiver (performing several factory resets and reprogramming both the keypad and the receiver - several hours of work - did not solve the problem). I had to purchase two new units at my expense. The keypads should have worked for many years, not just a few months. I am not a happy customer! "