"The first order I got about half of what I ordered. I let Amber know and the second shipment I got just one item. I let amber know and she advised the last two items should be shipped today. I got a message from Amber that the first order was being shipped. Also got the FedEx message. Only got FedEx message on the second order. At this time, nothing from anyone yet. The box of the first shipment was large enough for my whole order. You asked and I told you. "
"Judy is wonderful. The guy that I delt with was horrible"
"Once again, Gatecrafters has provided great service!"
"Your website was very easy to read and navigate through. Check out was very good. Delivery was fast and item arrived in perfect condition. Thank you very much."
"Good customer service on the phone. Quick call backs. Excellent products. "
"my first contact was on a weekend and the help was very knowledgeable and helpful. but when the part came in it was the wrong part and had to be reshipped which was very inconvience"
"was able to find what I needed and the order came quick"
"Didn't put my keypad in box and caused me to have a disappointed customer and caused my jobs to get behind schedule"
"It was a good experience from start to finish. Great Job! I wish all companies would take lessons from you."
"Excellent customer service, product delivered quickly and at a great price."
"Selected remotes arrived quickly and functioned correctly. Other items such as battery, drive belt, and drive chain links should appear if search is done with manufacturer and model number. "
"Ordered:
Estate Slide 14 Foot Long, Single Driveway Gate - Slides to left
Estate Swing 433 MHz Wireless 4-Channel Gate Opener
Estate Swing Automatic Exit Wand 100' Lead (CP-3-100-5W)
Estate Slide E-SL 450BD Belt Drive Single Slide Gate Operator
LiftMaster 312HM Receiver for Garage Door Remotes
EMX NIR-50 Retro-Reflective Photoeye
All components were received, and the components integrated and worked well together.
Initially my gate was backordered and I had to wait nearly a month to receive it. Upon receipt, I discovered that they had shipped the wrong posts. So I had to wait another 10 days for the correct posts.
But the staff was extremely knowledgeable; staff answered my emails promptly; management went the extra mile to credit me for my trouble, and all the components work together well and seem to be good quality (so far).
This is NOT a project where you can just open up assembly directions and follow them from A to Z.Since the discrete components are meant for use in various configurations with various hardware, a team of experts with overall contextual knowledge is essential. Gatecrafters does a decent job of providing this service.
A couple pieces of advice:
1. DO NOT rely on the installation manual that comes from the gate accessory vendor. Typically, Gatecrafters will provide you with specific integration instructions for your application.
2. When digging the post holes, try to get the depth as accurate as possible before pouring concrete. I dug my holes too deep on purpose for extra anchorage, which caused a lot of difficulty getting the posts perfectly aligned laterally because they kept trying to sink vertically.
3. I had a lot of difficulty visualizing where I should pour my slab and mount the opener motor. If confused, talk to the experts at Gatecrafters and make sure you understand where the opener needs to be in order to open and close the gate to the proper positions."
"Product was as described on site and arrived in a timely manner. "
"I received fast service and a good price
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"I got the part with no problem."