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Return/Replacement policy:
0.00/5

Verified
2/5

2013-08-27

"Your website and phone prompts say you have tech support but the operator was rude and bill the salesman directed me to call a different number (manufacturer) I should have just got the product though the manufacturer "


Verified
5/5

2013-08-26

"What can I say? Matt R probably provided the best tech support/customer service I have ever received from an online retailer. I would NOT hesitate buying again from Gatecrafters and would recommend anyone to buy from them. "

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Verified
5/5

2013-08-26

"Gate is really nice! I am very happy with my new gate....and I must say it was packed for shipping very well! Not a scratch on it.....
Would order from you again with any of my gate needs!
Thank you
"


Verified
5/5

2013-08-23

"Received merchandise on time and was as advertised "


Verified
5/5

2013-08-22

"The transaction and delivery of items ordered was quick and easy. Would use this vendor again. Thanks Gatecrafters :o)
"


Verified
5/5

2013-08-20

"No problems at all. Delivered as promised."


Verified
5/5

2013-08-20

"I was happy with order, delivery, and part. Will be back.
Thanks
"


Verified
5/5

2013-08-19

"We are very happy with the Apollo 1650, your representatives are very helpful and very professional. We are pleased with the service we received, thank you - Patrick Lopez"


Verified
4/5

2013-08-19

"Tech support has been great. They are easy to reach and had an answer to my questions every time without delay. I was missing one component of my order but gatecrafters shipped it the day I notified them. The instruction manual from Estate Swing isn't the greatest so good tech support is a must. Gate operator and all components work so I'm happy with my purchase"


Verified
5/5

2013-08-16

"we needed a part that was no longer made by GTO. Gatecrafters was able to supply the part for us with extra length on the power cord. Our order assistant, Bill, personally called us to tell us of the order situation and that there would be no extra charge. With all of that, the order was shipped and received by us in less than 24 hours. It doesn't get any better than that. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-08-16

"was great service and knew what they were talking about"


Verified
5/5

2013-08-15

"Parts came in very fast and as ordered. "


Verified
4/5

2013-08-14

"Order process was great with Kaylee's help in reviewing all needed components. "


Verified
5/5

2013-08-13

"Got what I needed at a very reasonable price and with clear installation info. "


Verified
5/5

2013-08-13

"Product was delivered promptly, and in perfect condition. "