"I have had three experiences with Gazelle- all positive! They have a quick response time in shipping the box/sending a check, the price is more than fair, and all their communication is happy and positive! I'll be a return customer for life! "

"I have had 2 5 star ⭐️ Experiences with Gazelle. I will always come here with any phone or tablet sale I need to do. Superb!!"

"Our trade in experience was quick and easy. We have used Gazelle several times with no problems."

"Everything from the beginning to the end of my second transaction was quick "

"Easy to navigate the website and send in my package"

"quick and easy and received best price "

"Process was easy and I got more for my iPad than they originally quoted. Very pleased"

"Sent them my old iPad, iPad 7th generation 10.2" 32GB WiFi + 4G LTE Unlocked. The iPad had a screen cover on it at all times and was in a protective case at all times. I removed all protective items, cleaned the iPad, it had no scratches on the back of the case and zero screen scratches. It looked almost brand new. I followed their faq on how to prepare the iPad before sending. Once they received my iPad, they claimed I had not prepared the iPad properly and that it had extensive scratches on the screen that dropped the value from $164 to $12. I told them to send my iPad back. I’d rather donate it than accept their lie. "

"Just under one month ago from this writing, I purchased an iPhone 13 Pro Max from Gazelle. I have no problems buying refurbished goods, with the expectation they may not be perfect. I’ve been a faithful Apple consumer since 1992. I paid the full price ($1240.00). Phone was shipped; although there appeared to be a slight delay in shipping, it arrived a bit sooner than expected. This is where the odyssey begins:

The iPhone arrived in near perfect condition…to the eye. A minor scratch on the front glass (hardly noticeable) and in regular room light, it looked great. Functioned perfectly. I was elated. Put it in highly rated case with screen protector. Good to go. Then, about two weeks later, I took a photo and the camera seemed to focus weirdly. I looked at the phone again in better lighting conditions and my heart dropped: there was a multi-point crack on the lower camera lens.

The iPhone was covered by a limited one year warranty (not AppleCare). So I contacted Apple to see if they could repair it as a courtesy: $599. Nope. Went to a couple of phone repair shops: $399. Nope. Contacted Gazelle customer service online and before I could say I simply wanted a replacement and not a refund, they sent me a refund link. Nope.

Next I called in. Customer service rep said they don’t do replacements but if I wanted a refund, I would have to send my unit in, they would put a $1240 hold on my card until they inspected it. Then they would return my money. Nope.

With the prospect of being stick with a bum phone camera (for a $1240 phone, the camera better work), I called back. Call was escalated to a supervisor/specialist who told me they can do what is called a “direct order” which works like this: you return your phone; when Gazelle sees the phone is in transit to their facility (it doesn’t even have to arrive), they will send a replacement phone of the same make/model overnight mail. Yep.

I mailed the defective phone 2 days ago. First, called back to customer service. Gave tracking number. Gazelle confirmed the post office had it but it wasn’t in transit and they couldn’t initiate the direct order. Told to call back later. The next day.

Called back Thursday. Phone is definitely in transit. Gazelle found my claim, but was looking for a replacement and would “get back to me later.” I impressed upon them that I was borrowing phones for both business and personal use. Waited until approximately 5pm EST (they close at 6pm). Supervisor says phone is being chosen in inventory; they’ll contact me. At 7pm I receive an email asking which color I wanted (which should have been in notes). Because I had no phone, I responded at 8pm; they said Great! … but the warehouse was closed…so…Friday…?

Contacted back today (Friday) at 11am after no word. Got a response: they had my claim…which would take 3 days to review. Got another email within literal seconds saying that they had picked out my replacement and it was being “prepared for shipping” and I would be “updated.” Within a minute, I received another email saying the defective iPhone had arrived at their facility and after “processing” I would be notified. Then I received another email saying the replacement phone had shipped. There was no tracking number and the shipping method was set up for a standard 5-7 day shipping time.

Color me confused. So I called back on a borrowed phone. Supervisor says that different people were telling me different things but he confirmed the iPhone was ready for shipping and that it was set for FedEx overnight delivery. If their warehouse was open this weekend.

Finally got a FedEx tracking number. Replacement phone was shipped. Delivery estimate: Monday by 8PM.

Needless to say, even if this replacement arrives in pristine condition from top to bottom — and I did pick the “Excellent” option — never again will I purchase through Gazelle. Never again."

"Easy to setup and ship iPad back."

"Do not send them your phone or ipad. They will only give you half of their offer. scam !!"

"I had two perfectly good items that needed new homes, so I did some looking and found gazelle was offering the most favorable prices for a service of its type. I am sure I could have gotten more had I sold these items on the open market, but that also has a way of opening a person up to a whole world if unwanted crap, so now I’m writing this review.
I take pretty good care of my stuff, so I gave both of my devices; an iPhone 11 Pro Max and an iPad Air 2 the highest grade available, as they both truly did look brand new. After review, I was told that they truly did look brand new and would indeed fetch top dollar! The checks arrived shortly thereafter and all was good. I have recommended gazelle in the past and continue to do so. Do your due diligence and check all sources when making transactions of this nature, and if you find a better offer, run with it, but if gazelle does provide the favorable bid in your situation, know that the rest of the transaction is going to go pretty smoothly!"

"A little slow on the shipping but so easy and great for reselling old devices!"

"This is the 3rd transaction with Gazelle. They are very honest with their appraisals. Each time they paid above the offer price. They value good used phones. Much easier to deal with than the other online resellers that I have worked with. Thank you Gazelle!!"

"Overall, I would definitely recommend Gazelle for selling your phone. It was easy and it was the highest offer I received. A few notes - it does take a while (overall it took about four weeks from ordering the shipping box through receiving payment - will take less time if you have your own shipping box but I did not). I would have appreciated some form of follow up - like email updates/text updates as the shipment travelled to them, was received, and was being reviewed. It is a big leap of faith to send such an expensive device to an organization you've never worked with before and I think those things would have helped give me peace of mind. "