"I received a quote from Gazelle for my iPad Pro 9.7 which was a in flawless condition. I accepted Gazelles offer and sent it in. About a week later, I received an email from them lowering the price to $35.00 dollars from $153.00. I asked them why and they said because it has excessive scratches on it which it didn’t because I took pics of the front and back before I shipped it. I declined their offer and asked for it to be shipped back to me. Guess what, and this is what I expected, there was a scratch on the back of the iPad that definitely wasn’t there when I shipped it. This had to be done by the person who inspected it at their KY facility.
Never again will I even consider this place."
"I ordered a phone. A few days later got mail saying it was delayed. A week later I called and asked to cancel the order, and requested a refund. That service was good. Then I got mail saying the phone had shipped. Now I have to wait for delivery, go to UPS, print the form, and return the item (I currently have no car, so this is a hassle). Bottom line: this company can't keep track of its inventory. I do not recommend this company. "
"I purchased an iPhone 11pro on Oct 26th 2022 on Jan 5th 2023 the phone’s touch screen stopped working and I was unable to use, shut down or restart the phone. I called customer support and after a 15:00 wait was given a claim number and supposedly transferred but was disconnected. I’ve called several more times waiting at least 15:00 to 20:00 in voice mail but no one answers. Terrible service and response- do not purchase from Gazelle - there customer support is no-existing "
"Buyer beware. They will advertise a product as available and you will buy it. Then they will delay and delay, ultimately telling you the item you ordered is now on backorder. Takes a day or more to get a call or an email back from them. Email people don't have the same system as phone support people. Will never buy another thing from them. I have asked for a refund for the item I never received and no one will respond."
"Tried to get an iPad for Christmas, paid for expedited shipping. Got an email saying it was delayed. The email should have said they were out of stock. Cancelled and got a refund. Found a better deal a local pawn shop. My parents came in for Christmas and my mom cracked her screen, she order an unlocked phone and they sent her one that is locked. Called the carrier and the phone still has money owed on it. So gazelle is obtaining phones that cannot be unlocked and selling them as unlocked. They do not exchange or get another on the way or anything. Hold times were ridiculous as well. "
"On Nov 28, I ordered a used iPhone 8, for a value of $100 on their website. On Dec 6, 2022 I received an empty package from Gazelle.
I received the package directly from the postman, so this is not an issue with the "porch pirates".
After hours on the phone, waiting to talk to a Gazelle customer service, I was told I had to file a complaint with them. I waited many days for a response and then I was told I needed to file a police report. I did this and got no response. After more waiting I wrote them again and was told I would told I would have a response by 12/21. Today is 12/23 and still no response.
All for a product worth $100.
I have never dealt with a online service like this. Normally one would expect to be able to contact customer service easier, that they were more transparent, and that there would not be some much work for a small refund.
BEWARE!!
"
"What a waste of time - don't bother with a Trade-In. It really is a fraud. I should've listened to the other negative reviews online, but I tried to rationalize thinking "they've been in business a while, they must be honoring most trade-ins, mine will be fine." I sent in a mint condition iPad to them - estimated trade-in value was over $220. They sent me the prepaid box very quickly, that's where the good experience ended. I packaged my iPad and sent it in immediately. Now everything online and in their FAQ's says they will inspect and pay you within 3-5 days of receiving your trade-in. They received it on 12/10 according to my USPS tracking, but they did not even mark it as 'received' until 12/16. Then finally I get a "your offer has been adjusted" email on 12/22 stating my iPad had "Screen Doesn't Fully Light Up: We found that your LCD screen has some discoloration, defective spots or does not work properly. Scratches: We found that the device has more than the acceptable amount of scratches" Which is a flat out lie. My iPad was in mint condition and has been in a case and screen protector since day 1. Their adjusted offer was "$13". Who would accept that? Now I have to wait for them to ship it back to me, which will probably take another 2 weeks, so I've lost a month's worth of time that I could've just sold it on eBay instead. Not to mention I've read numerous other reviews where customers stated that Gazelle sent them back a damaged device and scratched it up on purpose. I don't even know what my recourse would be in that situation, I did take detailed photos before sending it off. Long story short, don't waste your time or risk your devices with this fradulent company."
"Scam: Offered a high price on a used iPad then reduced the price by 95% claiming the iPad was scratched. It was perfect and had been in a cover from the day it was bought. This site is chaos scam "
"Was offered $199 for my iPad Pro. It was in near-perfect condition as I had almost never used it since buying it. In addition, I even included a Smart Cover with my return (I had no use for it and figured the refurbisher would just sell it or include it as a free ad-on to whoever bought the iPad). Anyways, after taking a very long time to process my item, they wrote back on offered me $11 for it. This was a total joke, will never use them again."
"No complains. All was done quickly and efficiently as expected from Gazelle."
"First time I had an issue with gazelle. They had a problem with the machine that was supposed to process and the burden was on the customer to continuously reach out for updates. "
"they send damaged devices, and if you return the device, they don't return the money and no one answers the phone. If you are persistent, then they answer and lie"
"I had a pristine condition iPad for which Gazelle offered a fair price. Much to my amazement, after they received the device, they UPPED the value. I was shocked. They didn't have to do that, but what a pleasant surprise! I appreciate their honesty."
"Great experience! Top notch customer service "
"Easy to use website. They mail you a box with prepaid postage, to mail your phone back in. A few days later you get a payment. No pictures, no marketing this on websites, it's relatively simple."