"I wish I could give ZERO STARS….on 6/27/2022, I sent my "like new" Samsung Galaxy S20 FE 5G 128GB, Gazelle gave me an estimated trade in value of $351. They received the phone and I noticed looking on their online platform that they changed my trade in to an Iphone 6 Plus, which is NOT AT ALL WHAT I SENT.
I called customer service over and over and they kept giving me the run around stating that they need to get in touch with their “WAREHOUSE.”
Their customer service is the worst, every time I called them it was like it was the first time, I have spent hours and hours trying to straighten this out, and have had zero success.
Customer service told me they have no direct line to the “WAREHOUSE,” but they assured this would be resolved.
A day later I get an email stating that my offer of $351 has been adjusted to $0. They stated that there was a “Model Change: You identified your gadget as a Samsung Galaxy S20 FE 5G 128GB (Unlocked), but it is actually an Apple iPhone 6 Plus 64GB (Unlocked).” They also offered to recycle it.
I never sent them an IPhone and they are now stealing my Galaxy that I sent to them in good faith.
I had to call my provider and report my phone stolen and got the IMEI number blocked on it so they can’t sell it to someone, which I suspect they already have.
Bottom line is don’t become another one of their victims, don’t do business with Gazelle Period, they are crooks.
They stole my phone and they will steal yours too.

"

"Easy to do and the whole process was very efficient"

"They offered me $126 for my ipad. When they inspected the iPad they offered me $9.00. I went back on their website and check what they would offer for the same ipad in the same condition.it was a max of $36.00 and a minimum of$26.00. They said I had too many scratches and dark spots on my screen. It seems like they do this often as per complaints on this site. I requested for my ipad to be returned. Hope they send the same one back in the same condition."

"They canceled my order without any notice, and when I called and was 20 min waiting, i have been told that the devise is out of stock"

"Gazelle offers an easy way to sell devices! They have great customer support as well! I highly recommend them.
Thank you, Gazelle!"

"I’ve sold a couple phones now to gazelle and it has been a very good experience. Sold my dads Samsung FE S20 to them and a iPhone 12 Pro and both offers were great. So much better to do it this way than deal with selling it online like Facebook, Craigslist. I was offered $586 for trade in based on condition and they upped my offer to $601 since it was in perfect condition. But normally companies won’t just pay you more like that. Shows they are very honest and an awesome company to deal with. I’ll be posting a full review soon to give the whole run down of how everything works and my opinion on the experience. It’ll be on www.sheepeys.com ( sheepeys finance ) we are a finance website/blog and love to write about great companies like this!! Thanks Gazelle!"

"This was a great way for me to make money off devices I am not longer using. Recommend. "

"Process was easy and efficient. They did exactly as they promised in under 10 days, "

"If you are OK with accepting whatever you get and waiting 3+ weeks, this is a great site for you. You will never get what you were initially offered because they will claim you have scratches regardless if there are any or not. You will wait for about a month before you get the lower price they’re offering and even longer to get it deposited. I had a phone I would’ve ended up throwing away anyway, so for my cracked XS iPhone I got 44 bucks. Nice used phones, I would not recommend. "

"Bait and trap. Do not sell to them."

"I have had three experiences with Gazelle- all positive! They have a quick response time in shipping the box/sending a check, the price is more than fair, and all their communication is happy and positive! I'll be a return customer for life! "

"I have had 2 5 star ⭐️ Experiences with Gazelle. I will always come here with any phone or tablet sale I need to do. Superb!!"

"Our trade in experience was quick and easy. We have used Gazelle several times with no problems."

"Everything from the beginning to the end of my second transaction was quick "

"Easy to navigate the website and send in my package"