"I've used Gazelle before and expected another great experience. I got it. The return box arrived quickly with easy to follow instructions for device prep and packaging. Turnaround after receiving was very quick and payment followed without a hitch. First class all the way."

"I sent in my iPhone and it was 100% in perfect condition no scratches no breaks nothing and they sent me an email saying that they’re going to pay me $40 which was a joke because the phone is worth more than that in the condition that it was in and when I asked for my phone back they sent me back and the screen was cracked and some of the glass was broken. I would never recommend anybody use this service or site or whatever it is because it is a scam it’s a joke they send your stuff back broken a I sent in my iPhone and it was 100% in perfect condition no scratches no breaks nothing and they sent me an email saying that they’re going to pay me $40 which was a joke because the phone is worth more than that in the condition that it was in and when I asked for my phone back they sent me back and the screen was cracked and some of the glass was broken. I would never recommend anybody use this service or site or whatever it is because it is a scam it’s a joke they send your stuff back broken and they don’t even pay for it.... don’t EVER USE THIS **** SITE. I wish I could leave no star this company is a joke. "

"The process of returning my phone & refund was so easy and quick. Will refer others"

"I'm still waiting for my check! after 20 days."

"Great experience. Received the shipping box in a couple days and got my payment the day after my computer was received. Would use again for sure."

"Really easy process and they offered me $25 more dollars for my iPad than Apple was offering!"

"Fair, Fast & Efficient. Very easy to do business with. Received check promptly and with a fair amount paid."

"This is my second time selling to Gazelle. As with my previous sale, Gazelle quickly provided a shipping label, once the package had been received sent me an email, the assessment was completed in a day or two and I shortly received an email of confirmation that the items had been accepted and payment (PayPal) was forthcoming. "

"The entire process was very easy"

"We had our MacBook Air returned because we could get the same trade in from Apple as a gift card. But upon the return, they failed to include our power adapter, and wiped the OS from the hard drive, making it impossible to boot up. The value of the machine is now $0 according to Apple. "

"The entire process went as expected. Packaged product, sent it in, tracked it in transit, notified of arrival, notified it was inspected, received payment. Very few operations follow how they describe themselves, Gazelle does.....
Selling a product? Use Gazelle !!"

"Easy to follow instructions. Prompt service. I received more than anticipated due to the better than expected condition of the phone I sold. "

"Gazelle will give you a price for your device but when they receive the device if it is in really good condition (ours looked brand new) they will actually up the price and give you more! They send out your check quick too."

"Easy and simple. I would use them again "

" I purchased 5 phones from Gazelle since Nov. 2015. I was a huge fan and a completely satisfied customer. I always recommended them to anyone considering a phone. Up until the 5th phone, every one had been in better condition than I expected as I usually ordered the fair or good condition. The last phone had a scratch on the screen but it was no big deal.
This past October 12, I ordered a phone for my Mom. I had the order confirmation and it said that I would be notified once the order shipped. The FAQ section of their website states that most orders ship within 24 hours. All my previous orders were processed quickly. A week after ordering I still had no update. I sent an email through their website requesting a status, no response. About 10 days after ordering, my mother called them. The customer service person said that the original phone had been checked and found defective. They were out of that color and so my mom ordered whatever color they had. The rep said the order would be expedited.
A week later the status still had not changed. I sent another email and had no response!
Finally on Nov. 5 we cancelled the order out of frustration and received a 10% goodwill discount towards a future order.
I was pretty frustrated but decided that it must have been a fluke and decided to try again. I wanted two Iphone 8's for my wife and son. On Nov. 27 I made the order while there was 20% off and added the 10% discount. I waited until Dec. 5, when I had to cancel one of the iphones ordered due to my wife's phone dying and needing immediate replacement. I called that day and was told the order hadn't shipped because it was backordered. I spoke to two reps but apparently the first rep was supposed to give me an incident/work order number for the second rep to work from. She figured it out quickly enough but it ended up I would have to cancel the whole order and wait until another phone became available. I cancelled the order and she refunded the 10% discount, she said they would honor the 20% too but I never received that confirmation. It didn't matter because at this point I was done as a customer. I felt like an idiot for trying the second purchase, shame on me. The first rep said that orders that havent shipped in a few days get flagged to see what the problem is. I don't know why the customer wouldn't be updated. After all this, I had the impression that they maybe use a third party for customer service. There seemed to be a disconnect from what is actually going on there. The most frustrating thing was never receiving any update as to a problem i.e. the phone failed, your order is backlogged.... something! Equally frustrating was to send emails through the customer service prompts on the website and never get any acknowledgment...ever.
I tried to spend about 1500$ in three months with Gazelle and I couldn't. I now need to replace my daughters phone soon too. Bye Gazelle, it was great while it lasted."