"I always sell my old phones here and it’s so easy! The check comes fast and as long as you keep your phone in good shape, you get a good amount of money. "
"This was a seamless experience from beginning to end. Thank you Gazelle."
"Stay away! 3 phones bought now and i never learn my lesson. Every single phone has microphone problems, shuts down, heats up, freezes you name it. People send their problem phones to these guys. "
"The offered the best price and very fast issuance of check for a non functional 2011 macpro."
"Gazelle gave me an great offer for my iphone 7. It wasn't even 2 years old, and was flawless- had a screen saver and cover since purchase. I reset the device and removed the sims card. Gazelle emails me that the phone was not as represented- that it had scratches and "flaws", and was "un-locked"- not a Verizon phone as I had indicated. They then made me an offer of 1/3 the original offer. Luckily, I had taken pics of the phone prior to mailing. I had them send the phone back and was afraid they might try to make a switch of some kind. I received my original phone back- in pristine condition-and promptly sold it through another site for close to the original offer. Stay away!"
“Thank you for your feedback. Due to the fragile nature of used electronics, we carefully inspect the devices externally and internally. If you do not agree with the inspection, you can always contact us for further assistance, before accepting or declining the offer. Please DM us if there is anything else we can assist you with or answer.”
"I had a great experience. I received my box within 5 days and mailed my device in. I received my money in my paypal account within 3 days along with an updated email when they received my device and when they transferred money to my paypal. Thank you!
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"I've used Gazelle before and expected another great experience. I got it. The return box arrived quickly with easy to follow instructions for device prep and packaging. Turnaround after receiving was very quick and payment followed without a hitch. First class all the way."
"I sent in my iPhone and it was 100% in perfect condition no scratches no breaks nothing and they sent me an email saying that they’re going to pay me $40 which was a joke because the phone is worth more than that in the condition that it was in and when I asked for my phone back they sent me back and the screen was cracked and some of the glass was broken. I would never recommend anybody use this service or site or whatever it is because it is a scam it’s a joke they send your stuff back broken a I sent in my iPhone and it was 100% in perfect condition no scratches no breaks nothing and they sent me an email saying that they’re going to pay me $40 which was a joke because the phone is worth more than that in the condition that it was in and when I asked for my phone back they sent me back and the screen was cracked and some of the glass was broken. I would never recommend anybody use this service or site or whatever it is because it is a scam it’s a joke they send your stuff back broken and they don’t even pay for it.... don’t EVER USE THIS **** SITE. I wish I could leave no star this company is a joke. "
“"Thank you for your review. We are sorry for any inconvenience this may have caused. We would like to make this right and we will need more information about this issue. Please contact us for further assistance at (858) 255-4111."”
"The process of returning my phone & refund was so easy and quick. Will refer others"
"I'm still waiting for my check! after 20 days."
“Hi there, looks like you were having delivery issues with your check. We have since corrected this and expedited another check to you, via FedEx. We see that the check made it to you, for delivery. Please let us know if there is anything else we can further assist you with. ”
"Great experience. Received the shipping box in a couple days and got my payment the day after my computer was received. Would use again for sure."
"Really easy process and they offered me $25 more dollars for my iPad than Apple was offering!"
"Fair, Fast & Efficient. Very easy to do business with. Received check promptly and with a fair amount paid."
"This is my second time selling to Gazelle. As with my previous sale, Gazelle quickly provided a shipping label, once the package had been received sent me an email, the assessment was completed in a day or two and I shortly received an email of confirmation that the items had been accepted and payment (PayPal) was forthcoming. "
"The entire process was very easy"
A rep from Gazelle, Gazelle - Senior Representative, has responded:
“Thank you for your feedback. Due to the fragile nature of used electronics, we provide a 30 day guarantee backed by our return policy to offer our customers a few weeks to inspect and test out the item before they decide whether they would like to keep the item or not. If there's anything further we can assist you with, please send us a DM with your information, so we can check on the status of your claim. ”