"The appraisal and shipping process was user friendly and the follow up was fast, accurate and fair. My offer was upgraded and payment was made upon receipt to my Amazon gift card account. Great turnaround time! Thank you, Linda K. "
"Was super easy! Tell them what you have, condition, they send a prepaid box, you send it with the device and money in the account! I’ve used Gazelle two times now. Over $100 each time "
"I have used the service before and every time it is fast and easy and as expected. I would highly recommend!"
"Awesome, fast and fair! A+"
"Had a awesome experience. Easy shipping and fast turn around. I will definitely use Gazelle again."
"Straightforward process. No problems!"
"Was very happy with quote for item I was selling ! Received check very quickly ! Great experience from start to finish ! Thank you Gazelle !"
"We had three devices to recycle. Gazelle provided everything needed in an easy to follow process that worked just as expected. Because I was sending all 3 devices at once, I did have to package the devices myself, but that was minor. Once I sent it off, I had the agreed upon cash in a week or so. This isn't my first time using them and it won't be my last. I am grateful for the ease of the process and the cash supplied for the used equipment. I highly recommend giving it a try."
"I had to look in McAfee spam folder to find the gift card."
"I always sell my old phones here and it’s so easy! The check comes fast and as long as you keep your phone in good shape, you get a good amount of money. "
"This was a seamless experience from beginning to end. Thank you Gazelle."
"Stay away! 3 phones bought now and i never learn my lesson. Every single phone has microphone problems, shuts down, heats up, freezes you name it. People send their problem phones to these guys. "
"The offered the best price and very fast issuance of check for a non functional 2011 macpro."
"Gazelle gave me an great offer for my iphone 7. It wasn't even 2 years old, and was flawless- had a screen saver and cover since purchase. I reset the device and removed the sims card. Gazelle emails me that the phone was not as represented- that it had scratches and "flaws", and was "un-locked"- not a Verizon phone as I had indicated. They then made me an offer of 1/3 the original offer. Luckily, I had taken pics of the phone prior to mailing. I had them send the phone back and was afraid they might try to make a switch of some kind. I received my original phone back- in pristine condition-and promptly sold it through another site for close to the original offer. Stay away!"
“Thank you for your feedback. Due to the fragile nature of used electronics, we carefully inspect the devices externally and internally. If you do not agree with the inspection, you can always contact us for further assistance, before accepting or declining the offer. Please DM us if there is anything else we can assist you with or answer.”
"I had a great experience. I received my box within 5 days and mailed my device in. I received my money in my paypal account within 3 days along with an updated email when they received my device and when they transferred money to my paypal. Thank you!
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A rep from Gazelle, Gazelle - Senior Representative, has responded:
“Thank you for your feedback. Due to the fragile nature of used electronics, we provide a 30 day guarantee backed by our return policy to offer our customers a few weeks to inspect and test out the item before they decide whether they would like to keep the item or not. If there's anything further we can assist you with, please send us a DM with your information, so we can check on the status of your claim. ”