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Product & services pricing
3.75/5
Chance of future purchase:
3.44/5
Shipping & packaging:
3.75/5
Customer service:
3.44/5
Return/Replacement policy:
3.34/5

Verified
5/5

2019-01-30

Great

"Everything was easy and smooth and fair rate "


Verified
5/5

2019-01-28

Excellent Service

"Quote, shipping and payment very easy, would use again!"

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Verified
5/5

2019-01-27

Great service

"I've used them twice and both times I received the price they quoted me. Received my payment in a short time."


Verified
5/5

2019-01-24

Smooth transaction

"The appraisal and shipping process was user friendly and the follow up was fast, accurate and fair. My offer was upgraded and payment was made upon receipt to my Amazon gift card account. Great turnaround time! Thank you, Linda K. "

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Verified
5/5

2019-01-24

Fast and Easy!

"Was super easy! Tell them what you have, condition, they send a prepaid box, you send it with the device and money in the account! I’ve used Gazelle two times now. Over $100 each time "

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Verified
5/5

2019-01-23

Good Service!

"I have used the service before and every time it is fast and easy and as expected. I would highly recommend!"


Verified
5/5

2019-01-22

Great service!

"Awesome, fast and fair! A+"


Verified
5/5

2019-01-18

Awesome experience

"Had a awesome experience. Easy shipping and fast turn around. I will definitely use Gazelle again."


Verified
5/5

2019-01-18

Easy & satisfying

"Straightforward process. No problems!"


Verified
5/5

2019-01-17

Excellent

"Was very happy with quote for item I was selling ! Received check very quickly ! Great experience from start to finish ! Thank you Gazelle !"

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Verified
5/5

2019-01-16

Just as expected-Outstanding Service

"We had three devices to recycle. Gazelle provided everything needed in an easy to follow process that worked just as expected. Because I was sending all 3 devices at once, I did have to package the devices myself, but that was minor. Once I sent it off, I had the agreed upon cash in a week or so. This isn't my first time using them and it won't be my last. I am grateful for the ease of the process and the cash supplied for the used equipment. I highly recommend giving it a try."


Verified
5/5

2019-01-16

Got my refund in 3 days

"I had to look in McAfee spam folder to find the gift card."


Verified
5/5

2019-01-14

Easy to use!

"I always sell my old phones here and it’s so easy! The check comes fast and as long as you keep your phone in good shape, you get a good amount of money. "

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Verified
5/5

2019-01-11

Worth it!

"This was a seamless experience from beginning to end. Thank you Gazelle."


Verified
1/5

2019-01-11

BUYER BEWARE

"Stay away! 3 phones bought now and i never learn my lesson. Every single phone has microphone problems, shuts down, heats up, freezes you name it. People send their problem phones to these guys. "

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Rep reply posted 2019-01-19
A rep from Gazelle, Gazelle - Senior Representative, has responded:

“Thank you for your feedback. Due to the fragile nature of used electronics, we provide a 30 day guarantee backed by our return policy to offer our customers a few weeks to inspect and test out the item before they decide whether they would like to keep the item or not. If there's anything further we can assist you with, please send us a DM with your information, so we can check on the status of your claim. ”