"Received a quality item previously from Gazelle (did experience a problem with shipping - it did not come “expedited” even though I paid for that service). I was reimbursed for that expense.
This time, when I placed an order I was notified two days later that my order was cancelled. I called to find out why and was told something I really could not believe. I was told that the reason the order was cancelled is because the fraud department denied the shipping of the item because it was determined that I was out of the US when I placed the order. And that the shipping address for the item was 1700 miles away. After discussion and attempts to reason with the supervisor, I was basically told the “rule was the rule”. Next day I spoke with another supervisor who then told me that the reason the order was cancelled was because the billing address and shipping address were not the same. (they were exactly the same and both located in the US). They would not admit this mistake and I was incredulous anyway that they were basically saying they only sell items to people who have the item shipped to their credit card billing address. Not allowed to send items to other people? Interesting that the previous order I made was while I was out of the country and the item was shipped to an address different from my billing address. This was less than a year ago. No one acknowledged this when I sent the copies of the orders to prove what I was saying.
The first person at this company that I spoke to was not listening to reason at all and in fact was quite rude. The second person was sympathetic however was unable to do anything to help me. The final pitiful suggestion was maybe I could get a trusted friend in the US to place the order for me. Absolutely ridiculous! I will never do business with this incompetent company again."

"Selling our phones back to Gazelle was super easy and everything went smoothly from start to finish. This is our third resale with Gazelle."

"Paid more than promised
Very pleased with company and products."

"I ordered a used 2017 MacBook Pro from Gazelle. I chose shipping for 5-7 days and expected to receive my system the next week. They very quickly charged my card and sent me a confirmation email.

After that, radio silence. I never received an email saying that my product had shipped. When I emailed the company 5 days later. I received no response. I then called 6 days later. My claim was elevated to a manager who said that my order sat in the warehouse for a week pending inspection. The day that I called, the order was shipped to arrive in two days.

So excited to get my MacBook. Removed it from the box, and guess what? Flashing questionmark file. No wonder they were inspecting it for a week. ARRGGHH!! How about they tell me that and let me choose to buy a different system. I trust when they say they inspect and refurbish, that they actually do that.

I called customer service about it. And they process my return. They then ask me if I'd like to purchase a different system from them...sure, with a discount since you've put me out. The offer...$25.99 for shipping on a $1600 system. What?! Why would I buy from Gazelle again when they don't even attempt to make it worth my while.

They might be great a buying BUT they **** at selling."

"I’ve used Gazelle before once with no problem. Recently I purchased an IPhone 8 Plus locked to AT&T, no biggy, I’ve had them unlock phones before. Went to AT&T store with said IPhone only to be told the original owner still owes money on my phone!"

"Yesterday morning I woke up to a fire right in front of my face. I had left my iPhone SE, which I purchased from gazelle, plugged into my gazelle charger sitting on my bed. It caught fire but luckily I woke up before it reached me. The fire spread to my pillow and bed before it was put out. When I called gazelle I was informed that since I had purchased the phone more than thirty days ago and the damage was due to "misuse of the phone" they were not going to compensate me in any way. Read #23 of the legal page on their website; they basically free themselves of any responsibility, no matter what happens to your phone!

*Update* Gazelle contacted me apologizing for my troubles and offering to replace my iPhone SE."

"I sent a phone with zero scratches and in mint condition. Before I sent it, I actually wondered if I should sell it myself because of its great condition. I ended up sending it in and got an email saying it had noticable scratches & wear & tear. I'm not sure whose phone they were looking at. Not mine! They then offered significantly less money. Of course they offered to send it back. Classic move. I will never work with Gazelle again. "

"I was very please with the price I received and the service was quick and efficient."

"Quick, easy, and on point!"

"Terrible phones they all have issues. They don’t work. And after one month which is as long as they last you can’t send t back. Customer service is rude. "

"Could pay more for the Devices."

"Sent my Apple I-Phone 7+, with 256GB to Gazelle after getting an offer for $220. They emailed me back that they are paying me $255!! Nice, refreshing to see an honest company, as I've tried other online phone trade companies, and have been disappointed in their 'bait-and-switch' techniques, they rarely pay what they quoted. Will always use Gazelle."

"I have sold many phones to Gazelle over the years. It's always an easy and pleasant transation.
Keep up the good work!
Chris V."

"Every part or the process was smooth and as described "

"If you ha e any issues with your order, they will not help you resolve them. Some of the customer service reps were nice, but many of them were extremely rude. Despite calling them several times to update an address, they did not follow-through to change the address. It’s not comforting to know that my iPhone is headed to an address that is not my own"