"Easiest way to sell a phone. Just fill out the information and mail them the phone. Quick payment too. "
"Super easy. VERY fairly priced. Convenient to ship. Convenient payment options."
"I have used Gazelle a few times and it is very easy and you get your money fast!"
"Good. Quick process. Easy "
"Great experience. Will definitely use again in the future."
"not only paid what was promised in a very timely fashion, but actually contacted me to say that i was getting more because i understated the condition of the phone. wow."
"This was a very easy experience.
From The online interface ,to getting a box to ship my phone to Gazelle, to receiving a check.
And Gazelle actually gave me more money for my iphone 7, than the online offer quotes.
That was a nice surprise, I would definitely recommend Gazelle!
JC"
"Boom!!! Do it! Very easy, fast payment, extremely fair price. "
"I sold three phones to Gazelle. They were willing to give me gaur prices on all phones. In fact, one was in better shape than they expected so they increased the offer. Could not have gone smoother!"
"I sent in two devices - the company was in communication with me every step of the way. I actually wound up getting a higher offer from Gazelle on one of my devices! It was a pleasant surprise. I highly recommend this company. "
"Gazelle made it very easy to turn my old iPhone into some cash. Highly recommend!"
"Sold two old phones through them. Everything went smoothly."
"Where to start. I picked out the Macbook Pro (mid 2012) that I wanted with i5 processor, 8 gigs RAM, and a 512 gig SSD hard drive. Ordered it. Got my conformation stating that what I ordered was what I was getting. It arrived super quickly (Kudo's to Gazelle for swiftness of shipping and well packaged.). HOWEVER, when I opened it up, charged it, and began exploring I found that instead of the SSD solid state drive I had a regular SATA HHD drive. NOT what I ordered, or what had been confirmed to me (twice). Called customer service. Was told my only options were to send it back for a refund, or live with it. Not exactly what "I" call customer service (and I've been in the customer service business for over 30 years). Especially since I had not seen any other computer on their site that came close to matching what I'd ordered, in the condition I was promised (excellent -which it was) with the RAM and SSD 512 gig drive. So how was I supposed to replace it if I sent it back? The person I was speaking to was less than sympathetic. Saw another ad on Instagram (where I'd run across Gazelle to begin with) and made a comment on my disappointment. I was rewarded with a reply, which unfortunately, was the same as my call to customer service. Told them that reply was unacceptable. Gave them my e-mail and we began a correspondence which ultimately lead to an offer of a refund for the cost of the SSD drive (I agreed to cover the cost if installation myself). Now, I should mention I was financing my purchase through Affirm, so when I called to make sure I would get the check for the drive, I was told that they had already credited Affirm back. HUH??? We had not even agreed I would accept the refund, and they had already refunded Affirm???? I was very unhappy with this answer because it left me right back where I started - with a computer that was not what I ordered and not what they (Gazelle) confirmed twice I would be getting. So it's back on the phone again (AGAIN!). Spoke to a pleasant girl who said she's have a manager call me in the morning to straighten everything out. Needless to say, no call wsa returned (not that I had really expected they would call, but I like to live hopefully), so back on the phone to Gazelle AGAIN! Finally got through to a supervisor whose first words are - "I don't see the refund as being processed yet." SAY WHAT???!!! I told her what I'd been told previously the day before and she agreed that that was their policy. I explained that all I wanted was the money to buy the drive that I had ordered in the computer I ordered from them and that THEY had confirmed to me "in writing" twice. She finally said "Well, I can this once make an exception and send you the check." FINALLY!! OK, now we are in agreement. She even offered to send it out next day (this was a Friday), so I'd have it Monday. Credit where credit is due, she was true to her word. Check came on Monday. Now all I have to do is find someone to swap the drives and move all my information to the new drive and I'll have the computer I thought I was getting (which I did, though it cost me an extra $100). So in the end, after a lot of hassle and an added expense, I have ended up with the computer I wanted at a slightly higher price (my having to pay $100 to swap drives). But all well that ends well I guess. So my three star ranking would begin with a one star and end with a four/five star. Oh, and now the mid 2012 MacBook Pro I have functions exactly as I had hoped it would."
"Because my phone was in excellent condition (I had rated it good), Gazelle gave me more money than I anticipated. "
"Seamless, effortless, it's pretty much a no brainer to work with Gazelle. You guys always deliver !"
A rep from Gazelle, Gazelle - Senior Representative, has responded:
“Thank you for your feedback. We apologize for the inconvenience you experienced in your recent interaction, but we are happy to hear that our customer care team was able to help make it right. We take your feedback seriously and will use your comments to help improve our processes.”