"Initially they said my check would be mailed in 3-5 days, it took almost two weeks and when I contacted them they told me to wait until the end of the week and let them know if it doesn’t come, it came on Friday and I cashed it. A week later they send me an email saying not to cash the check because they put a stop payment on it and they will mail me a new check. Now I got charged $10 by my bank for the stop payment and I didn’t get a new check either"
"This is my third time using Gazelle. I always recommend them. "
"My iPhone was in pristine condition and I'm fully aware of the make, model and memory size. My offer wasn't exactly low-balled but ridiculous based on it being being logged in as a different model. They have Quality Control issues that seems to always been in their favor from what I've read, just wish I would have heeded the warning signs. You think "that guys the exception, something like that will never happen to me." Just take precautions so you can prove what you send them. Seller beware"
"I have ordered 2 phones from this company. Both did not work. The customer service was awful. I had to ask repeatedly for free same day shipping to reorder the phones, then they didn't send it to me. So I had to ask again.
The first time I ordered a phone it took me a month to get it. Because they sent me a phone that didn't work, then the other phones never arrived. I had to constantly call them daily. They made it extremely difficult to get the problem resolved, long wait times on the phone, and no offer to void any fees until I asked. So many issues and rude customer service reps. I decided to give them another chance and order another phone, the same exact thing happened.
They don't care about their customers and deliver products with issues. I would not recommend this company to anyone."
“Thank you for your feedback. We are very sorry to hear this happened, and to hear that our customer service team was not helpful in resolving the situation. We take your feedback seriously and will use your comments to help improve our processes.”
"This is a first class service. "
"easy to use and fast. i would definitely recommend it."
"The process from beginning to end is as simple as it could be and they keep you informed the entire time. Best value for your device."
"I sold phone to you guys and it took 2 months for me to receive my refund. I call two times because I never received the two check you guys sent out. I finally decide to just make a PayPal to receive my money. I still had to wait 3 more day to stop payment on two check I never seen. Worse experience ever will never deal with this company again. I have purchased and sold phone to you guys and never went through this. To top it off the customer service rep was very rude."
“Thank you for your feedback. We apologize for the inconvenience you experienced in your recent interaction. We take your feedback seriously and will use your comments to help improve our processes.”
"The phone was delivered in 2 days! I hooked it up with Verizon the very next day and was excited to be an owner of an iPhone 6s. Come to find out the device is managed by Meraki Management and Gazelle sold it to me this way. There are 25 permanent restrictions that I myself can not reset. Some of the restrictions include: Documents in the Cloud (not allowed), iCloud backup (not allowed), Installing Apps (not allowed), Erase content and settings (not allowed), etc, etc. Since I can not delete this App or the Meraki profile, I'm stuck with a smartphone that can only call and text. I feel that it is Gazelle's responsibility to check for these types of "locked" phones before selling them to consumers and I'm very disappointed that they made this mistake.
The phone came in excellent condition as advertised, but Gazelle's 30 point inspection clearly did not work and now the hassle continues.
Edit: After speaking with a representative from Gazelle, they were very respectful and we are headed in the right direction to rectify the situation."
“Thank you for your feedback. We apologize for the inconvenience you experienced in your recent interaction. Instances like these are rare and not always easy to detect, but we are happy to hear that our customer care team was able to help make it right. We take your feedback seriously and will use your comments to help improve our processes.”
"Offered $76 for my NON_WORKING Macbook Pro. Changed to $0. "
“Hello, thank you very much for your feedback. If you dispute the inspection results you received, please give us a call or email and we would be happy to reinspect the device for you, as long as the trade is still open! ”
"Everything was good from beginning to end!!!"
"Easy and rewarding experience"
"The site is easy to use for selling your used electronic items. They provide a fair price and a fair evaluation of the item once they receive it. The process is easy. Will continue to use in the future. "
"Easy peezy fa sheezy it's super"
"This was so quick and easy, I was not problem getting the box to mail the phone back and packing the phone. these people made it so easy."
A rep from Gazelle, Gazelle - Senior Representative, has responded:
“Hello Kevin, thank you for your feedback. We apologize for the inconvenience you experienced in your recent interaction. We have contacted you in order to verify your mailing address, so that we can send out a reissued payment. Please call or email us for a status update on your claim!”