"I have to suspect that most of the good reviews here are schills. No where else on the entire interwebs or in reality can be found so many glowing reviews for Gazelle. In fact you'll be hard pressed to find some other than those they cherrypick and post on their own site. Stay away. Sell your phone locally. Get market value. "
"I have sold several gadgets and I keep them all in mint condition. I've tried other places where they tell you what they will give you if your equipment is in bad, fair, flawless condition. But as soon as they get it, they have an excuse to pay you less.
Not with Gazelle. They get your equipment and they stick to what you rated your equipment. I KNOW I keep my things in flawless, like new condition and for another company to tell me it had a tiny scratch and keep my item and give me less money is not cool.
Gazelle is the ONLY place I have dealt with that gives you fair bucks for your old equipment. "
"Gazelle made it easy for me. Sent me the box, instructions and payment faster than promised. Thanks!! "
"I've sold a phone and now a MacBook Pro. They paid on time and above the estimate. The process was so easy - send me packaging and I send it back to them. They even pay the postage. I will definitely use them again."
"I sent my iPhone in and selected "Good" condition. To my surprise, I received an email from Gazelle that stated my iPhone was in better condition than what I selected, and they gave me more money! I have never in my life heard of a company willingly offer more than what the customer agreed upon. This is the sign of a good honest company and this should not go unrecognized! Way to go Gazelle!"
"Stay away from Gazelle and, in particular, from selling them any used electronic device. Once you send them your device, they routinely downgrade the quoted buying price (without actually looking and inspecting your item) due to cracked display or scratches or some other fault that they claim they have found although none are present.
I have sent them a genuine Apple (Cupertino, CA) factory inspected iPad with no scratches nor cracked screen only to be advised otherwise. I have sent them an unlocked iPhone only to be advised that the phone was network locked (the phone was actually purchased directly from Apple unlocked).
Obviously this is the scam company with deceptive advertising practices and possibly fraudulent business practices and pathetic, if any, customer service.
ecoATM, LLC acquired Gazelle in 2015 – since then, the service deteriorated and Gazelle is no longer a reputable nor reliable company for consumer to consider, in my opinion.
"
“Thank you for your feedback. We are very sorry to hear about the inconvenience you experienced in your recent interaction. We do have a senior claims specialist working to resolve your issue. We take your feedback seriously and will use your comments to help improve our processes.”
"Good deal..................."
"All was as expected! Sent my phone in and got money with in a day!"
"Very fair and trustworthy "
"Evry part of this experience was well worth. They provided a first-class experience."
"I sent them my phone and found out from them that is was worth more than I anticipated. Great company!"
"Ordered a phone on a Saturday, by Wednesday I still was not notified that it was shipped. When I called they said the phone failed the inspection and that they cancelled my order. This was all without notifying me. They said they would refund the money and give me 10% for a new phone. I had to call back on Friday, because I still did not receive my money back to order a new phone. They said that the order was cancelled on Wednesday, but the refund wasn't issued. She issued the refund and now I have to wait another 3-5 business days. Would never reorder from them."
“Thank you for your feedback. We are very sorry for the inconvenience you experienced in your recent interaction. We take your feedback seriously and will use your comments to help improve our processes.”
"Fast payment. Easy process "
"This is my second time selling a phone to Gazelle. As with the first, it was super easy and quick! Why let your old phones collect dust? Get some easy cashback on your old friend!"
"had the highest trade in rate... beat everyone .. best buy... verizon... Gazelle is the only way to go"
A rep from Gazelle, Gazelle - Senior Representative, has responded:
“Thank you for your review. We understand that our customers put a lot of trust in us when they trade in their electronics, and we take that responsibility very seriously. We're proud of the good reputation we've earned since we started the business in 2006. You can join others and connect with us on Facebook or Twitter. If you have concerns we haven't addressed here, we'd love to talk with you. Please call us at 1-800-Gazelle or contact us using our Ask a Question form.”