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Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
5/5

2018-01-11

No Frills Funds

"Quick simple to the point"


Verified
5/5

2018-01-11

Very easy to use

"Very easy to use...shipped it too them..check within days"


Verified
1/5

2018-01-11

45 Days and Still No Phone

"Gazelle.com is the WORST vendor I've ever had the displeasure of working with. Order was placed 45 days ago (11/27) and still nothing after weeks of calling their support line. If you're looking to buy a device online use Glyde instead. At least they're not a bunch of incompetent $#*!s"


Verified
5/5

2018-01-11

Easy to do

"Easiest way to cell your old smart phone. Quick and a decent price"


Verified
5/5

2018-01-10

Amf

"Have used Gazelle a few times, always super easy and quick payment!"


Verified
5/5

2018-01-10

Paid more than I submitted

"Not being sure I rated my iPhone condition “good” and they paid me for “excellent” without me asking. Fast, fair, super easy. Wouldn’t hesitate to use again. "


Verified
2/5

2018-01-10

DO NOT purchase an Iphone 6

"I was looking for an Iphone 6 and recently heard about the battery issue with these phones. I inquired with Gazelle if they were checking the batteries or doing anything about this issue. Nobody replied to my inquiry, but I decided to go ahead and order one (a 6s) anyway. My phone arrived quickly and appeared to be in great condition. However, with a full charge, the battery only lasted 6 hours. This was not acceptable to me and I don't think it would be for anybody else either. I brought the phone to an Apple Store, and they told me within 2 minutes of investigating the phone the the battery was almost completely toast. They were offering to replace it for $30 because of the well publicized issue. Instead of going through the headache of returning the phone and possibly getting another one with the same issue, I opted to pay for the new battery. I wrote to Gazelle and asked them to fairly refund my $30, but that in my opinion a larger refund would be better business for my troubles. This was a well known issue that they should have been checking on. Here is their response: "We apologize for the delayed response and any inconvenience this issue may have caused. All the devices we sell go through a 30 point inspection to ensure that all features are in perfect working condition. If we receive a device that has a battery that does not work then it is replaced." A battery that doesn't keep a charge for more than half of a day is not considered working in my book. Poor business choice that could have been made right with a small refund. Very disappointed and will no longer use nor recommend this company."

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Verified
5/5

2018-01-09

Awesome Experience!

"I sold 3 Apple devices to Gazelle and received top dollar for each of them. The transactions were fast and easy. Highly recommend!"


Verified
5/5

2018-01-08

Thanks, Gazelle!

"Ipad mini arrived in perfect condition. It works great and is exactly what I needed."

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Verified
5/5

2018-01-07

Super easy!

"Such an easy way to get cash for your outdated electronics. Could not be happier! Fast, efficient and easy!"


Verified
5/5

2018-01-05

quick and easy

"very simple and easy. i traded in two iphone 6 models and got my box and sent them in. once received the items were quickly evaluated and i wasn’t paid the same day. had s great experience a few years prior trading in some iphone 5 models so once again gazelle made it quick and easy to get some cash for our old phones"

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Verified
5/5

2018-01-04

Fast and easy

"After getting great service on my iPhone trade-in I decided to send my iPad to back as well. They sent me a box and it was super easy. Love the extra money you get when you choose Amazon payment."


Verified
5/5

2018-01-03

Easy And Simple

"Didn't want to deal with the haste of eBay or Amazon. Best part is they recycle unused parts."


Verified
5/5

2018-01-03

Fantastic service.

"Fantastic service, very quick and easy. Payment received very fast, exceeded my expectations."

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Verified
5/5

2017-12-30

Excellent all around

"Received shipping box and label which made it very easy. Money was deposited promptly at a fair price. Will definiteky use next time."

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