"Good store , simple process with fast shipping options and excellent customer service"

"02/20/2019

After two months geekbuying continue to send new invoices, too late, I warned that the customs would not accept and you ignored, asked if I wanted to cancel the order and I agreed, again ignored my cancellation request and sent the request with the wrong invoice, the order has been blocked and you still do not assume your mistake? Unbelievable. I just want the product I bought, or my money back, you have not complied with the negotiation, nor deadline, nor corrections in the invoice nor with the responsibility and respect they say have with the customers. I'll go back to the reviews and alert other buyers, that's what you respect.




01/28/2019


Geekbuying did not honor the negotiation, more than two months now waiting to receive a smartphone, I paid for the BR priority line freight, I also paid the shipping insurance, I asked to review the invoice to avoid customs problems, they ignored and sent an invoice with the information wrong, value and description does not match the device I bought, do not assume they made a mistake, say I do not want to pay for the fees, the device has stopped since 12/26/2018 at customs due to documentation, geekbuying only knows how to ask for it I wait and that the responsibility is not theirs, lack respect, lack to be honest with the client, it is not fair that they ignored my request for reviewing the documentation and now they leave me without the device for which I paid, I am waiting two months and nothing, Excuse me, I want the handset I paid for or my money back. At the time of purchase they fill people with guarantees, but when a problem arises they ignore the customer, shameful.




01/09/2019

Geekbuying is claiming that they did not make mistakes when sending my smartphone, if so, why did they send me the message with another invoice attached? :
"Dear msalgadobr, Now attached a new invoice for you and it may work to help get the parcel and please check.
Jennifer
Customer Service Representative
Geekbuying "
And it goes without saying that the new invoice had the same errors in the description and value of the item. Who made a mistake was I to have given a second chance, I paid by express freight to receive the order made on 11/19/2018 earlier, and I still do not receive the device until today

Update 01/04/2019
From: Jennifer Service [mailto:****@****]
Sended: January, Friday 4th 2019 04:36
To: msalgadobr

Dear msalgadobr,
What kind of the invoice you need ?please show me a picture,or you can change correctly .
Jennifer
Customer Service Representative
Geekbuying

I believe you already know, but I will explain once more: NOW DO NOT WORK MORE MAKE ANY CORRECTION IN THE INVOICE, THE CORRECTIONS SHOULD HAVE BEEN MADE BEFORE THE SEND, AS REQUESTED. And apparently geekbuying is just trying to save time, causing me to lose mine, dozens of messages explaining how to proceed so we do not have problems in receiving here in Brazil, and still do not assume the mistake, this is not the attitude which I expected from a company like yours. Someone at Geekbuying make mistakes in the invoice, for that reason the order stuck at customs, it seems that is no interest from you to help me to solve this matter, otherwise your company would repay the amount I paid and end this matter. I still hope for your good sense.

From: Jennifer Service [mailto:****@****]
Sended: January, Friday 4th 2019 23:43
To: msalgadobr

Dear msalgadobr,
Ok, wait the parcel return back to us. please wait more days.
Jennifer
Customer Service Representative

Not the kind of trading I expected from geekbuying, the smartphone was stuck because of the error that you guys in the invoice description, and you want me to wait longer still? This is not fair and it is not professional on your part.

Update 01/03/2019

Message received from Jennifer of geekbuying 01/03/2019/ 4:25: "Dear msalgadobr, When the parcel is back and after we got it in our warehouse .and you will bear the return fee,after that we will make a refund to you kindly

Customer Service Representative
Geekbuying "

My answer to geekbuying : To geekbuying service, the stuck of the device in the customs would not happen if you filled the invoice correctly, if you need to check all the messages I sent asking for the necessary changes to be made BEFORE sending, you knew from the beginning that the device would stuck here if they did not correctly declare the contents of the order, and want me to wait for it when the handset returns to your deposit and only then I have my money back? That is not right, lack of total respect with the customer. At least assume your mistake.
01/02/2019

Update: They sent another invoice... to Jennifer from Geekbuying Customer Service Representative I wrote : Thanks for your commitment but you are aware that the invoice has to follow the order, there is no way to deliver another invoice after the device arrived here in Brazil and imagine that this will help, I warned you by email before shipping and you are fully aware of how it works, please, no more wasting my time, I want my money back.


My second purchase in geekbuying, second chance to this company and my second disappointment, this time a smartphone Blackview P10000, even though I insisted that they make the correction of the invoice before sending, they sent the smartphone to me as a gift with no commercial value in the description. Two days ago they sent me an invoice by email, where they only changed the date of issue to 12/29/2018, and the information Personal gift, in the foreign exchange involved, remains the same, and described as Communication instrument, what is the problem in declaring as a smartphone ?
I have all the messages alerting to the problem that this would have in customs, and geekbuying still claim that I pay the fees and receive the device, If I could I would pay for the rates without problems but this is not possible since the order was barred again because of the incorrect information they provided. I asked for my money back and they suggested that I take responsibility for the customs clearance, they are trying to blame me once again for a mistake they made. I regret having given a second chance to make the correct shipment, and end up going through the same problem, without the device and without my money. I warned that I would rather not write a review about the situation they created, but apparently they do not care.
"

"All recommendations for this store. I've been buying this online store for a long time and I'm very pleased. Prices are affordable. I am particularly satisfied with the customer service. Each problem has been successfully solved on both sides."

"I'm very satisfied with the incident service. They dealt with a return of a defective product quickly and professionally. Always attentive and patient. Thank you very much."

"I bought an item on Geekbuying.com which never arrives. There was no tracking number so I guess it was lost in transit.
Nevertheless GeekBuying has been very responsive and reimburse me for the package.
They made it easy and professional.
It is a very reliable supplier that I will certainly use again"

"Although through no fault of there own my package was not delivered, the response in refunding me and assistance was fantastic and deserves 5 stars for that!!
"

"shipmnet arrived fast. product was well paked and in perfect condition. also it is very ggod item and the price excellent."

"I order a TV Box at 18:00 , on Jan 28th, from Geekbuying (Italy Warehouse).
Next morning I sent e-mail to customer support asking for the tracking number.
They answered to me same day. On Wed 30th , I received my package.
The item was as described , worked fine and everything is perfect.
My experience of buying from Geekbuying was amazing."

"I bought a phone but never received it because of courier fault (they missed the parcel)
I contacted support center and they helped me to take my money back "

"Good customer service, fast and efficient."

"I received the product 70 days after purchase.
The device is excellent, but only the device + charger + USB cable + Chinese manual + key was sent to open the sim card slot.

The price I paid for the unit was EXCELLENT! I thank GeekBuying for the WONDERFUL PROMOTIONS AND DISCOUNTS THAT ARE DONE!

The product came packed in a simple foam fabric. In addition, the plastic used in the package is a very fragile plastic. Anyone could rip and open the package to steal the device during the freight route.

I expected it to be packed more carefully, with stronger bubble plastics to withstand more impact and hinder package violations.

Luckily the device supported the freight journey. But GeekBuying could make a better packaging with stronger material to protect fragile products."

"Have ordered a Xiaomi electric shaver didn't work at arrival.
Have contact the customers service and in a couple of days they send me a good one.
The Xiaomi SMATE ST-R101 is very good, woks fine.
Thanks for Geekbuying."

"Ótima experiência, voltarei a comprar"

"I had ordered a laptop a couple of months ago, the laptot arrived on time in excellent condition. 2 weeks ago I ordered a Xiaomi Mi Mix 3 wich is in my hands now! The service is excellen, you are getting responses on your questions on time about every issue! Hope we keep this good conditions with the shipping and support they provide!!!"

"Customer service was so good"