"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Really like the way you are doing service "
"Love all my orders from goggles4u. Just placed my 5th order. Love the frames and the affordable prices. "
"Took awhile to get here, and they are almost OK. But for some reason the focus seems slightly off. Each eye separately seems good, but together it doesn't quite work.. "
"Took too long to get delivered "
“Hi Norma,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 17th working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Accidentally ordered 2 of same pair , emailed customer service as soon as I realized it . Next day they quickly fixed the problem "
"Very pleased with previous order and looking forward to my next order coming in "
"I am very impressed with the quality of the glasses. They cost 5 times less than the ones I bought locally, and are just as good. I waited nearly a month, but the cost makes it a great deal. I highly recommend Goggles4U. "
"I hate it that i can't just reorder what i ordered last time. I need to search and search for something that maybe looks like what i ordered last time"
“Hi Pamela,
We apologize for any inconvenience you've experienced with reordering and appreciate your feedback.
Due to the nature of prescription eyeglasses and the fact that prescriptions can change over time, we do not have a traditional reorder feature on our website. However, in cases like this, we recommend contacting us via live support so we can assist you in real-time.
Rest assured, we have forwarded your feedback to the relevant team to help improve our website.
Thank you for bringing this to our attention and for your understanding.
Regards,
-Goggles4u”
"I love these glasses, they are perfect. I have figured out I need a bigger frame for my progressives. The smaller ones don't work as well."
"chat and phone serves are good and quick"
"Gets easier each time you order Great prices. Have been using this service for over 7 years."
"I received an email saying my item was shipping and would be delivered in 10-12 days. After 14 days I contacted them. The glasses had not been shipped yet. They found them and shipped them but in the end, it took 20 days to get from California to Virginia. The product is very good, and well worth the money, but they need to be more honest about the delvery schedule"
“Hi Mark,
Thank you for your feedback and for sharing your experience with us. We appreciate your patience and understanding.
Please note that the email you received after your glasses were produced is system-generated and provides an estimated delivery time. We apologize for any confusion this may have caused. Our glasses are produced overseas, and occasionally, orders are delayed due to customs checks.
The total turnaround time with standard shipping is typically 14-21 working days. We're glad to hear that you are satisfied with the quality of the product and find it well worth the money. We are continually working to improve our service and transparency regarding delivery schedules.
Thank you for your understanding and valuable feedback.
Regards,
-Goggles4u”
"Teen always breaking glasses. Bought her 3 pair for half of what I usually pay for one pair. "
"Consistent quality and excellent pricing"
"Will always use them for my glasses "
A rep from Goggles4u, Goggles4u, has responded:
“Hi David,
We apologize for the delay in receiving your glasses and for the issues you're experiencing with the focus. To offer the best possible prices, our glasses are produced overseas, which can affect the shipping time.
We understand how important it is for your glasses to be perfect. Our team will reach out to you shortly via email to resolve the issue with the prescription.
Thank you for your patience and understanding.
Regards,
-Goggles4u”