"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Very happy with my new glasses thank you "
"Took a minimum of 5 days for them to respond to all emails. When they did respond it was to say they were sorry for the slow response. Then it would take 5 or 6 days for them to respond again."
"The product needs a bit adjustment."
“Hi Brian,
We apologize for the inconvenience you experienced with your recent order, and we're sorry to hear that the recent pair did not meet your expectations.
We are committed to ensuring your satisfaction. Our team will be reaching out to you via email shortly to assist you further and make sure you are satisfied with your purchase.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”
"I bought two pair of glasses. One was perfect, the other had an unusual problem. None of the automated responses covered what was wrong. It was very challenging to get to a human. But when I finally did, she went above and beyond to be sure my concerns were addressed. Still waiting to receive the replacement pair of glasses, which I hope will solve the problem, but I am very happy with the effort to make me a satisfied customer. "
"Good price, Good fit, entirely satisfied!"
"I am alwaysexperiencing a good vibe when getting new quality affordable frames."
"This will be my second order for progressive glasses, both sun glasses and regular prescription. They were reasonable and worth every penny. I will continue to use your company for all of my prescription needs. Heads up it did take well over a month to receive them. "
"ordered, waiting to receive glasses, hope they are good"
"Easy to choose and order recome"
"I still have not received my order. I’ll just dispute this with my credit card company "
“Hi Pheibe,
We want to express our deepest apologies for the delay in your order. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u
”
"Hoy llegaron mis espejuelos que tanto se han demorado, para colmo, están mal graduados, no veo nada de cerca, ahora tendré que llamar a ver cómo los retorno, qué decepción!!!!"
“Hola Hiremio,
Lamentamos sinceramente los inconvenientes que has experimentado con tu reciente pedido. Entendemos tu decepción, especialmente después de la prolongada demora.
Para ofrecer los mejores precios posibles, nuestras gafas se producen en el extranjero. Parece que el método de envío estándar que seleccionaste contribuyó a la demora. En cuanto al problema con la prescripción, parece que seleccionaste lentes de visión simple para distancia al realizar tu pedido. Estos lentes están diseñados para la visión a distancia y no ayudan con las tareas de cerca.
Reconocemos que problemas como este pueden ocurrir al hacer pedidos en línea. Nuestro equipo se pondrá en contacto contigo pronto por correo electrónico para resolver este asunto a tu satisfacción.
Gracias por tu comprensión y paciencia.
Saludos,
-Goggles4u”
"Getting my prescription glasses was super easy. Did it while cooking. Great value for the money. The only annoyance is that it takes too long to receive them."
"I ordered a pair of glasses over a month ago and still haven’t received them.! I even called them, spoke to a ‘rent-a-rep’, and he assured me they were on the way. NEVER GOT THEM. Pretty **** off. I will NEVER purchase ANYTHING from these assbags ever again.! Will wait another week and then turning them into the Better Business Bureau. Basically got ripped off $60. Suggest anyone thinking of buying from this crappy company, spend your hard earned cash somewhere else.
"
“Hi Lisa,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We understand how upsetting it is to wait so long for an item, especially when communication has been unsatisfactory.
To offer the best possible prices, our glasses are produced overseas. Your order was placed with standard shipping, which typically takes 14-21 business days. According to our records, your order was delivered on the 21st business day.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"Great new glasses! Nice selection of frames and good craftsmanship! "
"Googles4u has a decent selection. Unfortunately, sometimes they don't have the style and color combination I would like. However, the prices with discounts make it hard to say no."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Mark,
We sincerely apologize for the slow response times you've experienced with our customer service. We understand how frustrating it can be to wait several days for a reply, especially when you have pressing concerns.
We are currently investigating this issue to understand what went wrong and to ensure that we address your queries and concerns as promptly as possible moving forward.
Thank you for your patience, and we appreciate your feedback as it helps us improve our service.
Regards,
-Goggles4u”