"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Easy to purchase - easy to set up"
"It been 7 weeks no glasses but the glasses were delivered on July 17th. I really like them and I can say the quality appears to be good. Other than the delivery time of the glasses I am completely satisfied. "
"Great shopping for the selection and price. "
"Five weeks and I still haven’t received them. I was told to watch for email with tracking which I still haven’t received. This is a company I will never order from and will tell people not to use. "
“Hi Doree,
We want to express our deepest apologies for the delay in your order and the lack of communication from our end regarding the shipping information.
We understand how frustrating it must have been not to receive any updates or tracking details. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"The frames are adequate but flex frames or sprung arm hinges are NOT available. This would have put these glasses on par with those available at eyeglass shops.
The lenses are satisfactory having been offered automatic darkening, scratch protection, and more.
Since the price was right, i would consider buying again from this company."
"Excellent prices good choices slow delivery "
"I wanted *only* two-day rush products and thought I'd selected them, but when I got to check-out, two items I'd chosen were "Service: Regular""
“Dear Corey,
Thank you for providing us with feedback on your recent experience with our website. We sincerely apologize for any inconvenience you may have encountered while navigating our site.
We want to inform you that some frames listed on our website are available with both Regular and Rush Service options. You can easily switch between these options based on your preferences.
Should you encounter any difficulties or require further assistance, please do not hesitate to contact our live support team. You can reach us via live chat or phone, and we are here to assist you with any questions or concerns.
Thank you once again for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Easy peezie ordering. Lets see how long it takes get to Connecticut"
"Quality glasses for a good price!
"
"I placed the order and recieved two pair within a day or two. I ordered 5 pair for less than the price of one pair! My daughter loves them and actually wears her glasses!"
"I've been a customer for years. The price, selection and service are always wonderful. "
"Great experience with good prices and discount."
"My first order with goggles4u was stellar. Glasses arrived in about 8-10 days. Price was half of what the other online retailers were charging for designer glasses. Going to order 2 more pairs for backups today."
"Fast, efficient and great price."
"2 regular glasses plus sunglasses. Both arrived in excellent shape. Only complaint is it took a little longer than I expected and no way to track order on website "
A rep from Goggles4u, Goggles4u, has responded:
“Hi John,
We want to express our deepest apologies for the severe delay in your order.
We understand how frustrating it must have been not to receive your glasses in the expected timeframe. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u
”