"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I received the first pair in 2 days, the second pair (prescription sunglasses) took about a month but I’m very pleased with both pair of glasses and the quality of them."
"The actual website and ordering process was easy, however, no where easily accessible did it mention the time it would take to deliver the glasses (about 3 weeks). Did not know there were manufactured overseas somewhere. Not much communication until they hit the states, and then the tracking info kicked in. I'm struggling using the normal glasses as there is no where to look through the glasses or tilt my head to where the computer screen or papers seems focused. In fact, I've gone back to my reading glasses for this. These are tranisitons and to me it looks like the left side is different from the right side. The sun glasses (same order, same frame, same prescription) seems to be fine. Very low price, but don't think I'd chance it again. I'll have to look for any return possibilities, but with them being off shore, not expecting much"
"Very easy to use app thank you cool beans "
"I can't read with these glasses!"
“Hi Bob,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"It takes forever for these to be delivered..."
“Hi Owen,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 18th working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,”
"Good quality and service, will order more"
"The most convenient and cheapest prices with high quality glasses "
"Easy to use and search. Very good variety of frames."
"Still waiting for my glasses to be delivered."
“Hi Jesse,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us and are committed to ensuring that such issues do not occur in the future.
Regards,
-Goggles4u”
"I've waiting over 30 days now. Tracking is a mess with conflicting information. I have bought 7 pairs of glasses and recommended several other. According to info I was provided when purchasing and emails I received on 07/15/2024 was expecting to have my glasses in 10- 12 days. I talked to someone on the phone on July 27 and the were dismissive and I still have not got my glasses"
“Hi Drew,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I love shopping for glasses at Goggles4U. They have great prices and a great selection. I haven't had a bad pair of glasses yet. They are fashionable and look great on me. Plus I can see really well! I love Goggles4U. I've tried other sites but prefer Goggles4U because they always come through with the perfect fit. Great quality!"
"I haven't received my glasses but it says that they were delivered. "
“Hi Charles,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Quick checkout, nicely priced!"
"After finally getting on to my account, the experience was really easy. Prices with discount are excellent and I bought 2 pairs as the quality is second to none.
Thank you Goggles4u."
"Bought glasses they broke 2 days later. Garbage"
“Hello Albert,
We apologize for the inconvenience you experienced with your recent order. This issue has been escalated to our team for further verification.
We can see that our customer support team has contacted you via email and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Tom,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”