"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"It was tough I had a hard time doing the prescription part. Took me about a half an hour. I wish there was a way to order the thin lense."
"Service is always accurate and prompt. Have purchased my glasses from Goggles4u for many years."
"Best price, fastest delivery, & customer service."
"Prices obviously speak for themselves. The quality has exceeded expectations and generally glasses arrive in less time than they would if purchased from a local store. "
"Always easy to order and glasses are great"
"Thanks for having great prices and even better sales!"
"Months go by and no delivery "
“Hi Alvin,
We want to sincerely apologize for the delay with your recent order. Upon reviewing the details, we found that you placed your order using the Quick Order feature on our website. This option allows you to place an order quickly, and the prescription and lens selections are sent and finalized afterward.
To proceed with your order, we sent you an email requesting the necessary prescription and lens details. Unfortunately, we did not receive a response, which has caused the delay in processing your order.
We are fully committed to fulfilling your order and ensuring your satisfaction. To expedite the process, we have sent you a follow-up email. Please kindly check your inbox and provide the requested information at your earliest convenience.
Once we receive your response, we will prioritize and process your order as soon as possible.
Thank you for your understanding, and we apologize again for any inconvenience this may have caused.
Regards,
-Goggles4u”
"EASY GREAT DISCOUNTS GOOD PRODUCTS"
"As a first time customer I signed up for promos and received 100 dollars off of my glasses. They also had the style I was looking for."
"Perfect Orders EVERY TIME!! Returning customers with multiple orders., I think its become an obsession to have several pairs of glasses and sunglasses"
"This is my 10th order I believe, and I will continue to use them. They offer huge discounts great pricing."
"My prescription was all wrong. I loved the frame but, it didn't fit the bridge of my nose. I did call and waiting on a new pair. I wish I could have gotten the same color frame. Hopefully, this new pair will be better "
“Hi Dorothy,
We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is very important to us, and we have escalated the issue to the relevant team for further investigation and improvement.
We understand how frustrating this must have been for you, and we want to assure you that our customer support team has already processed a replacement order to address the issue. We hope that the new glasses will meet your needs and expectations.
Thank you for your patience and understanding. If you have any further concerns or need additional assistance, please don't hesitate to reach out.
Regards,
-Goggles4u”
"It took longer than expected to get my glasses. The frame arms are straight. Hard to curve them to fit."
"Easy to navigate website and easy to place a prescription."
"This is the third time I have ordered glasses from you. It won’t be the last"
A rep from Goggles4u, Goggles4u, has responded:
“Hi John,
Thank you so much for your positive feedback! We're thrilled to hear that your new glasses look great and are working well for you.
We apologize for the difficulty you experienced during the prescription process. For any future orders, please know that we're here to help. You can always reach out to us in real-time via call or live chat, and our team will be happy to assist you with the order placement process.
Regarding thin lenses, we do offer them, but they cannot be combined with Photochromic lenses that change color in sunlight. They are available with clear lenses or as sunglasses. If you're interested in those options, we'd be glad to help you find the perfect pair!
Thank you again for your feedback, and we look forward to serving you in the future.
Regards,
-Goggles4u”