"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I went to my regular optomitrist and got a new pair of glasses. Insurance covered them. HOWEVER they were bifocals and weren't non-reflective (Insurance wouldn't cover that) They cost $460. I got the same pair at GOGGLES4U Progressive and Non-Reflective for $52 1/9th the price! THEY ARE THE BEST AND MOST COMFORTABLE GLASSES I have every worn!! "
"Received our glasses, bought 4 pair for the two of us. Much less expensive than the Eye Dr and the quality is great!
The Two Day rush frames arrived about 7-8 days after ordering and the standard frames were about 3 weeks. Will definitely purchase again. "
"Overall was a great experience, very easy transaction. "
"It’s a month already and I don’t have any order yet "
"Thank you! Love my glasses at such a great price! "
"Ordering was easy. they glasses fit and wear as I needed them. The BIG downside is how long it takes to get them. This time it took over a month after ordering to receive them. They have come quicker in the past. So down grade this time."
"It has been a month since my order and still don't have my order. No idea when or if it is coming. They took my money immediately but haven't supplied my glasses yet!"
“Hi Joe,
We apologize for any inconvenience caused by the delivery time of your order. We want to express our deepest apologies for the severe delay in your order and the lack of communication from our end regarding the shipping information.
To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which can result in longer shipping times.
Your order was shipped using Standard Shipping and is currently in transit. We expect it to be delivered within the next few days, and we will send you the tracking information via email shortly.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"My glasses are very disappointing. I can't see through them and they are of poor quality. I attempted a refund request ti no avail. So I am out of luck and you have my money!"
“Hi Violet,
We sincerely apologize for the inconvenience and disappointment you've experienced with your glasses. It's truly regrettable that you're facing these issues, and we understand your frustration.
We have escalated this matter to our relevant team for further investigation. Rest assured, we are committed to resolving this issue promptly to your satisfaction. We can see that you are already in contact with our customer support team, and we will work closely with you to address and resolve the problems with your glasses.
Thank you for bringing this to our attention. We appreciate your patience as we work to make things right for you.
Regards,
-Goggles4u”
"Clunky website not easy to move back and forth but all good in the end"
"I ordered glasses on June 13th, but as of July 13th, I haven't received my glasses yet. I can't understand why I'm waiting this long for glasses. Anyplace else I order from would not take this long. This is poor service."
“Hello Monica,
We apologize for any inconvenience caused by the delivery time of your order. To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which can result in longer shipping times.
Your order was shipped using Standard Shipping and is currently in transit. We expect it to be delivered within the next few days, and we will send you the tracking information via email shortly.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Emails contain good discounts "
“Hi Arthur,
Thank you for your feedback! We're glad to hear that you appreciate our great prices and discount codes. Your satisfaction is important to us, and we're here to provide you with the best value possible.
Regards,
-Goggles4u”
"Love the service and reasonable prices! Beautiful frames! "
"Purhased multiple glasses with goggle4u and they always last a long time"
"Not finding anywhere to read them for help"
“Hi Holly,
We sincerely apologize for the inconvenience caused by the missing pair in your recent order.
Please rest assured that we have escalated this issue to our concerned team for further investigation. We are committed to resolving this matter promptly and to your satisfaction.
You will receive an email from us shortly with further details on how we plan to address this issue.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Second time this has happened had to get new pair sent. This time same problem not my prescription .you have my correct one but you still got it wrong"
“Hi Marvin,
We sincerely apologize for the inconvenience you've experienced with your order. Upon review, it appears there may have been an error regarding the prescription values entered during the ordering process.
We understand that mistakes can occur when ordering online, and we regret any frustration this has caused. Rest assured, we have your correct prescription on file. We will contact you via email shortly to resolve this matter and ensure you receive the correct pair of glasses that meet your needs.
Thank you for your understanding and patience as we work to rectify this issue promptly.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Armando,
We apologize for any inconvenience caused by the delivery time of your order. To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which can result in longer shipping times.
Your order was shipped using Standard Shipping and is currently in transit. We expect it to be delivered within the next few days, and we will send you the tracking information via email shortly.
Thank you for your understanding and patience.
Regards,
-Goggles4u”