"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Easy to pick out,the mirror let's you try them on .you can get glasses sun glasses or photo chromatic "
"Paid for express shipping and it took almost a month to get the glasses. Exact same prescription as my scratched up glasses but everything is blurry with the new glasses. "
"They have great quality and great customer service but expect shipping to take about a month. Absolutely love the glasses though and you can’t beat it for the price!!"
"ALOT OF SELECTION OF GLASSES AND VERY AFFORABLE!!"
"I tell everyone about goggles4u ... "
"Great website very easy to navigate"
"Glasses overall were good and sturdy. Got what I wanted. Only concern was delivery was more like 20 days than 10. Customer service was good though "
“Hi Roel,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the quality of your glasses. However, we sincerely apologize for the inconvenience you experienced with the shipping time.
To offer the best possible prices, we produce our glasses overseas, which can result in longer shipping times. We understand that this can be frustrating, especially when you’re expecting a quicker delivery.
For future orders, we recommend considering our rush service option. With this service, your glasses are produced in California, and the turnaround time is just a few days, ensuring you receive them much faster.
We appreciate your business and hope this information is helpful for any future orders you may place with us.
Thank you for your understanding.
Regards,
-Goggles4u”
"Took a photo of my Rx, and ready to go. Got 50% off plus another 21% off. "
"My third purchase and I love it, good price and awesome glasses."
"I've been shopping with GOGGLES4U since 2016 and they have not ever disappointed me...I shop for myself and grand children, everyone is happy..."
"I just got them. I did not know when I would get them. I was given notice the day before they arrived."
"I was easily able to find several pair of glasses that I liked. "
"After placing my order, it was so hard to get a possible delivery date. Every time I called they told me I would I have them in the next week. The customer service rep one time hung up on me. I did not realize the shipment was coming from overseas. It took a month to get my glasses. I received them today. If it takes that long they need to let the customer know before they place an order.
"
“Hi Karen,
We want to express our deepest apologies for the delay in your order and the lack of communication from our end regarding the shipping information.
This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
Please note that To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 21st working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I order two pair of glasses on the first order and really did not expect much because the prices were so low.
Well, I received my first pair within two days (Hustle1 by Champion). The glasses arrived but the frames appear as cheap plastic but the lenses are outstandingly crisp. The metal frames would probably deliver a better appearance but I prefer no nose pads and the sporty type frames.
I have since order a third pair . Why not my last glasses were more than 700.00 at a retail store. I could probably purchase more than 10 pair from Goggles4U at that price.
Thanks for your products,
JDB"
"incorrect lenses.
vision is extremely blurred with these"
“Hi Customer,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi James,
We sincerely apologize for the delay and issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”