"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"My eyeglasses build was seamless. The website is super easy to navigate. Checkout was a breeze. Pricing was very favorable. Iver all ordering experience was a 10 out of 10"
"Lost in mail ordered june 10 now July 16"
"Great experience every time."
"Glasses came on time...but they have zero customer service."
“Hi Seif,
We apologize for the inconvenience you have experienced with our customer service.
We have noted your feedback and will use it to improve our services. We can see that you are already in contact with our customer support team, and we will ensure that any issues are promptly addressed.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
-Goggles4u”
"This is the second time I am ordering. Great Glasses and GREAT prices!"
"The glasses are inexpensive. It takes forever for them to arrive. There should be better filters to enable us to find the frames we want amongst the thousands of types you have. I especially would like them sorted by price and not just which price range"
“Hi William,
We apologize for the inconvenience you’ve experienced with the shipping time and the difficulty in finding the frames you want.
To offer the best possible prices, our glasses are produced overseas, which can impact the shipping time. We understand that this can be frustrating and appreciate your patience.
We have noted down your feedback about the price filter and escalated it with the concerned team. Your suggestion is valuable to us, and we will work on improving our website's filtering options to enhance your shopping experience.
Thank you for your feedback and understanding.
Regards,
-Goggles4u”
"I was very satisfied with my last glasses so I am reordering. "
"I had a few problems with the website but it was easily solved by the live chat support. Within a few moments I had my glasses ordered and I should have them in a few days. I tell everyone about this website. Thank you"
"I have had computer only lenses before but they did not work well. These work well. My eye
doctor did a good job also. "
"Love the glasses and the quality."
"Been a customer for almost 20yrs! That says enough about goggles4u!"
"/Never got them but paid for them. "
“Hi Jeanne,
We deeply apologize for the significant delay in your order and the lack of communication regarding its shipping status.
We understand how frustrating it must have been to go without updates or tracking information. This is not the level of service we strive to provide, and we are truly sorry for any inconvenience this has caused.
While we are glad to see that your order has now been delivered, we regret that it arrived much later than expected. We recognize the frustration and inconvenience this delay has caused you, and we are committed to making it right.
To address this issue, we will be reaching out to you via email shortly to discuss a suitable form of compensation. We value your business and are dedicated to preventing such issues in the future.
Thank you for your patience and understanding. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I ordered my glasses on 14th June after one week I tried to contact goggles4u to know about the ETA but I got no response after another week I tried again to contact them to know about the ETA but nobody gave me any response finally after three attempts I was told that the glasses are shipped in a bulk consignment and when it arrives in USA they will let me know the ETA but nothing happened I got my glasses after one month, it is frustrating that you order something and you can’t get the information when that item is going to be delivered, according to your claim you have dealt with millions of customers so you have a pretty good idea how long it takes to deliver the product so people can get rest assured they will get their order in a timely manner I will never ever order anything again from them even though their prices are pretty tempting "
“Hello Khalid,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
We understand how disappointing it is to place an order and then struggle to get information about its delivery. Your experience with our communication and the delay in receiving your glasses falls far short of the service we aim to provide.
The delay you encountered was due to our shipping process, where glasses are shipped in bulk consignments. This process can sometimes result in longer delivery times, and we regret that this was not communicated clearly to you.
While we strive to offer the best prices by producing our glasses overseas, we also recognize the importance of timely delivery and effective communication. We are taking your feedback seriously and will work on improving our communication and delivery processes to ensure better customer satisfaction.
Your feedback is invaluable, and we are committed to making necessary improvements.
Thank you for bringing this to our attention. We appreciate your understanding and patience.
Regards,
-Goggles4u”
"Website is not easy to use. Needed to enter my search options way too many times"
“Hi Andrea,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Enjoy easy lens prescription "
A rep from Goggles4u, Goggles4u, has responded:
“Hi Lisa,
We sincerely apologize for the severe delay in your order.
Your order, placed on June 10, was dispatched from our facility as scheduled. However, we can see that it has not been delivered by the postal service yet. While this delay is outside of our direct control, we do take full responsibility for the issue.
We have escalated this matter with the relevant team to follow up with the postal service. We will contact you shortly via email to provide further assistance and updates on your order.
Thank you for your patience and understanding.
Regards,
-Goggles4u”