"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"This is the third time I have ordered glasses from you. It won’t be the last"
"Customer service was horrible and no help. Just shy of a month and still nothing. Would never recommend or buy from this company again."
"Simple process to navigate the website, identify my preferred frames, upload my prescription, select my preferred lens type/options/coating and submitting my order.
Have ordered two pairs of glasses for myself and one for my daughter and will order from here again."
"Good Glasses at a good price. I am a long-time customer."
"Honestly very simple order process, and quick delivery I really enjoy being here on this website looking forward to wearing my glasses, very fitting, and comfortable glasses, Thank you Googles4u "
"The glasses I received are just as good as the one I got from America's Best. Those cost $377 each and the ones from Googles4U were a fraction of that which was $50. The quality of these glasses were the same as the high priced store. "
"So easy to get your eyeglasses."
"Easy not extremely expensive got two pair for like the price of one So I’m pretty happy can’t wait to get them"
"the Glasses I get work fine. Just be careful with the lightweight plastic ones they tend to break if you are hard on glasses."
"Questions very complete. We'll have to see what my wife says after she wears them awhile.
Being reluctant to not buying from the optometrist's office (and paying $500) she is pleased with the choice."
"So easy to upload my prescription and the glasses were so light, sharper than my high street optician's and the colour was so fashionable. All for £20 ...unbelievable!!! I'm delighted "
"My previous pair broke in half after only 8 months. Warranty only covers 15 days."
“Hello Paul,
We sincerely apologize for the issue you experienced with your previous pair of glasses. We understand how disappointing this must have been, especially given the limited warranty period.
Please be assured that we have escalated this issue to our quality control team to ensure that such problems are thoroughly reviewed and addressed. We take product durability very seriously and will work to prevent this from happening again in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
-Goggles4u”
"Goggles for you never fails to satisfy.
This is my 6th order from them and I have never been disappointed."
"Can’t really say how the glasses are because it’s been 32 days since I ordered and they have not been delivered yet. Customer service says they will be eventually - way too long. "
“Hi Paulette,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is currently with the postal service and is expected to be delivered within the next few days.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I buy every years from goggles4u. "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Juan,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it is to be left without updates, and We're truly sorry for the lack of communication on our part.
We've escalated your concerns to our team for further review to ensure this doesn’t happen again in the future. We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding.
Regards,
-Goggles4u”