"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Not kool, I’ve purchased multiple times with fast turnaround time, usually no longer than a couple of weeks. NOT anymore. A month n counting. If I would have known, I would have purchased from competitor. New prescription so I need my glasses not want. New American business model where 3 people care: No Bod Ee. "
"Great fits, quality products"
"It happened fast and easily. Yaay"
"Frames fit perfectly.
Distance vision was perfect.
Can't read a thing , vision is totally blurred."
“Hi Richard,
We are truly sorry to hear about your dissatisfaction with the glasses you received. Your experience is very important to us, and we understand how frustrating it must be when a product doesn’t meet your expectations. Please accept our sincere apologies for any inconvenience this has caused you.
We have already escalated this matter to our team for further investigation to ensure that we thoroughly understand the issue. To address your concerns and resolve this issue to your complete satisfaction, we will be reaching out to you via email shortly. Our aim is to work closely with you to find the best possible solution, whether that involves a replacement, adjustment, or another option that meets your needs. Your satisfaction is our priority, and we are committed to making things right.
We greatly appreciate your patience and understanding during this process.
Regards,
-Goggles4u”
"Order the glasses on 9 July... it is now 9 August and still I have not received the glasses. Still waiting! "
“Hi Arthur,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is currently with the postal service and is expected to be delivered within the next few days.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Easy to use order form. Waiting on glasses to arrive."
"This is my second pair of glasses and I couldn't be more satisfied! The prices are the best and most reasonable I have ever experienced! The quality of the glasses I already received, are lightweight, sturdy, perfect prescription, and are by far my favorite pair of glasses! Thanks to Goggles4u, I have retired my 400-dollar pair of glasses. Whenever I have a question or concern, customer service is friendly and top-notch! I recommend them above all eyeglass makers!! Thank you!"
"Paid for express, still haven't received my glasses, vert disappointed this time. I've ordered in the past with great success. "
“Hi Michaelene,
We want to sincerely apologize for the delay with your recent order. Upon reviewing the details, we found that you placed your order using the Quick Order feature on our website. This option allows you to place an order quickly, and the prescription and lens selections are sent and finalized afterward.
To proceed with your order, we sent you an email requesting the necessary prescription and lens details. Unfortunately, we did not receive a response, which has caused the delay in processing your order.
We are fully committed to fulfilling your order and ensuring your satisfaction. To expedite the process, we have sent you a follow-up email. Please kindly check your inbox and provide the requested information at your earliest convenience.
Once we receive your response, we will prioritize and process your order as soon as possible.
Thank you for your understanding, and we apologize again for any inconvenience this may have caused.
Regards,
-Goggles4u”
"No duran mucho pero resuelven algo "
"Very easy to move about side. Order process very simple.
Great Prices!"
"I tend to loose my glasses... but with these great prices i can have a pair everywhere!"
"Always a good experience . Chatbisnalways very helpful if needed,"
"Received a counpon with savings on my entire order, no restrictions and no minimum order. I was able to try on my glasses before I ordered. can hadly wait for them to arrive. 3 pairs "
"I’ve been ordering my glasses from this company for a litter over 5 years now and they have never failed me .I’m super thankful to have such a reliable company to help cut the cost of glasses for me ! "
"Ordering easy, good product and delivery was easy"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Steve,
We sincerely apologize for the prolonged delay with your order and completely understand the frustration this has caused. This experience does not reflect the standard of service we strive for, and we are genuinely sorry for the inconvenience you've endured.
Your order is currently with the postal service and is expected to arrive within the next few days. We acknowledge that this resolution has taken much longer than it should have, and we deeply regret the trouble this delay has caused you.
To make things right, we will be reaching out to you via email shortly to discuss an appropriate form of compensation for the inconvenience you've faced. Your satisfaction is important to us, and we are committed to preventing such issues in the future.
Thank you for your patience and understanding. We truly appreciate your continued trust in us.
Regards,
-Goggles4u”