"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Ordered over a month ago, customer support said I should receive them sometimes this week. First time for this problem "
"Website us a bit complex to use. Not user friendly.. hard to filter.. hard to navigate.. impossible to try on. Disappointed in the shipping cost... when everyone else is free.. will not order from here again .. no communication"
“Hi Jeffrey,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our website. We understand how frustrating it can be when things don't work as expected, and we deeply regret any trouble this has caused you.
In situations like this, we encourage you to connect with our live support team via chat or phone for immediate assistance. Our team is always ready to help and ensure that your experience with us is as smooth as possible.
We are truly sorry for any inconvenience this issue may have caused and appreciate your patience and understanding as we work to improve our services.
Regards,
-Goggles4u”
"So many styles to choose from. This is my dozenth pair b/c I like options and they're so low in cost I can affort to have many pairs. I have a light perscription and my husband has a high one, he loves his glasses from here too. "
"Order value came to 52 dollars. Selected PayPal quick checkout and tried to charge me £76 pounds !!!
Had to go step by step through every checkout screen to get the price quoted
Not at all happy with checkout process but if you keep your wits about you the prices are hard to beat. "
“Hi Lee,
We sincerely apologize for the inconvenience you experienced during the checkout process. We understand how frustrating it can be and appreciate your patience in completing your purchase.
Please be assured that we have escalated this issue to our relevant team for further investigation. We are committed to resolving this matter to prevent similar issues in the future.
We have reviewed your order details and can confirm that the correct amount has been charged to your account. In the meantime, should you encounter any further issues or require immediate assistance, we recommend reaching out to us via live support through call or live chat. Our team is available to provide real-time assistance and ensure a smooth shopping experience.
Thank you for bringing this to our attention and for your understanding.
Regards,
-Goggles4u”
"I ordered my glasses over a month ago and stiff have not received them. I am disappointed."
“Hi Phillip,
We apologize for any inconvenience caused by the delivery time of your order. To offer our customers the best possible prices, we produce our glasses in overseas facilities, resulting in longer shipping times.
We offer two shipping methods:
Standard Shipping: 14-21 business days
Priority Shipping: 10-12 business days
Your order was shipped using Standard Shipping, and it is currently in transit. We expect it to be delivered in the next few days. We will send you the tracking information via email shortly.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"I always love getting new glasses and for the price you can get several pairs "
"I just received this email asking to rate my experience, I still have not received any glasses!! I have already reached out with concerns, and got no reply. At this point I just want a full refund and I can find somewhere else to get my glasses. "
“Hi Scott,
We sincerely apologize for the significant delay in delivering your order and the lack of communication from our side regarding the shipping information.
This situation does not reflect the high standards we strive to maintain, and we are genuinely sorry for the inconvenience caused.
We are relieved to see that your order has now been delivered. However, we acknowledge that this resolution is much later than it should have been, and we deeply regret any frustration and inconvenience this delay has caused you.
To make things right, we will contact you shortly via email to offer an appropriate form of compensation for the trouble you've experienced. Your satisfaction is important to us, and we are committed to preventing such issues in the future.
Thank you for your patience and understanding. We value your business and appreciate your continued trust in us.
Regards,
-Goggles4u”
"I have ordered several pairs of glasses for my family and myself. We enjoy the SAVINGS and the product."
"It took a few days shy of one month to arrive here. I am still waiting for the 2nd pair I ordered. Great prices, now I know why."
“Hello Carie,
Sorry to hear about your dissatisfaction with the delivery time. In order to offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there. We have 2 shipping methods to choose from:
1 - Standard shipping that takes 14-21 business days.
2 - Priority shipping that takes 10-12 business days.
The first option was selected for your order and we see that it was delivered within the time frame on the 18th business day. Our deepest regrets for any inconvenience caused.
Further, we want to inform you that your other order is currently in transit and is expected to be delivered within a few days.
Regards,
-Goggles4u ”
"The quality of the lens is excellent. However, I might have picked a low quality frame, that's so brittle that I am afraid to bend it to suit my needs (I have a imbalanced nose bridge). I will but again with a better quality frame."
“Hi Murali,
Thank you for your feedback and for your kind words about the quality of our lenses. We sincerely apologize for any inconvenience caused by the frame's brittleness. Your experience is very important to us, and we are sorry to hear about the issues with the frame.
We will reach out to you via email shortly to resolve this matter in the best possible way for you.
Thank you again for your understanding and for giving us another chance to serve you better.
Best regards,”
"This is a great place to get glasses for cheap"
"I really thought this was the perfect chance to get a product I really needed, only to receive lackluster service, over Stretched delivery time frame and a pair of glasses not properly fitted/adjusted for my vision. "
“Hi Stephen,
We sincerely apologize for the delay with your order and for the inconvenience caused by the improperly fitted glasses.
To offer you the best possible prices, our glasses are produced overseas, which can impact shipping times. We understand how frustrating this can be and truly appreciate your patience.
Regarding the issue with your prescription, we are very sorry for the oversight. Our team will reach out to you via email shortly to resolve this matter in the best possible way for you.
Thank you for bringing this to our attention and for your understanding.
Regards,
-Goggles4u”
"I love to get a varied range of glasses for a wonderful price. "
"Looked all online, best prices around"
"Good deal, quick to get here"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Gary,
We apologize for any inconvenience caused by the delivery time of your order. To provide our customers with the best possible prices, we produce our glasses in overseas facilities, which can result in longer shipping times.
We offer two shipping methods:
Standard Shipping: 14-21 business days
Priority Shipping: 10-12 business days
Your order was shipped using Standard Shipping and is currently in transit. We expect it to be delivered within the next few days.
Thank you for your understanding and patience.
Regards,
-Goggles4u”