"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Good deal, quick to get here"
"I was in a hurry to purchase a pair of glasses since mine were breaking. I needed bifocals with different prescriptions and focal points, so I hesitated to get them on my own. I also wanted magnetic sunglasses for the frames so I don’t have to switch back and forth, but I wanted them to just look like they are a part of the frame. The website made it easy to find a style I liked, enter my information and tailor the lenses to what I desired. There was a big sale going on, so I was able to get frames I wanted with perfect magnetic sunglasses WITH all of the extra lens options for right around $100. They came earlier than expected and fit great! I would 100% order from here again!"
"I ordered my glasses online for the first time ever & goggles4u made it so easy. I got 2 pair of glasses & paid half what I normally pay for 1 pair! And, when I contacted customer service with a question, they were very helpful AND friendly. I love my glasses so much that I have already ordered my third pair one month later! "
"It's all was easy with all information for vision kept at a tap away"
"Customer service was very helpful! Great selection! "
"And BOOM 5 min, $59 and they’re on their way!! Amazing! Drs office wanted $980 "
"The frame fits well and I am pleased with the quality. One thing keeping it at 4 stars rather than five was the length of time it took to receive the glasses. Periodic updates would help a lot something for them to consider."
"Can’t find colors together had to keep going back Jack!!"
"It’s been over a month and supposedly they’re on a slow boat from China "
“Hello Deborah,
We sincerely apologize for the inconvenience you encountered with the shipping of your glasses. To offer the best possible prices, our glasses are produced overseas, which can result in longer transit times.
We want to inform you that your order is now with the postal service and is expected to be delivered within a few days. We will be reaching out to you via email shortly to provide the tracking information.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"Life changing once I found out about you guys! Thank you so much High Quality glasses for a great budget!"
"The order has placed more than a month ago, no shipping information yet, not receive the ordered item yet"
“Hi Feng,
We want to express our deepest apologies for the severe delay in your order and the lack of communication from our end regarding the shipping information.
We understand how frustrating it must have been not to receive any updates or tracking details for more than a month. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Poor communication. Emailed 3 times for update. Nothing. Got glasses and the bifocals don't line up. You can see to read out of one eye, but not the other. Back to readers. Very disappointing. "
“Hi Customer,
We sincerely apologize for the lack of communication and the issues you've encountered with your glasses. We deeply regret any inconvenience this has caused you. We understand your frustration with not receiving timely updates.
Additionally, we are extremely sorry to hear that the bifocals in your glasses are not aligned properly. It is important to us that you are satisfied with your purchase, and we will do everything we can to correct this issue promptly.
We will be reaching out to you via email shortly to discuss the best way to resolve this situation to your satisfaction. Your comfort and vision are our top priorities, and we are committed to making things right.
Thank you for bringing this to our attention. We appreciate your patience and understanding, and we look forward to resolving this matter for you promptly.
Regards,
-Goggles4u”
"Very pleased with the results thanks"
"I'm not a person for bells and whistles.
I want basic glasses and sunglasses without worrying about how to afford them.
My recent purchases have made me very happy and although cost effective I've gotten many compliments!!"
"The company advertised shipping is 10 days and sent me notice of 14 to 21 days about 17 days afterwards. This is unacceptable and I will not deal with them and will write a Google review and file a complaint
"
“Hi Karl,
We want to express our sincere apologies for the dissatisfaction you have experienced with our shipping process. We deeply regret any inconvenience this has caused you and understand your frustration.
To offer the best possible prices to our customers, our glasses are produced overseas. Consequently, we provide two shipping methods:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
We see that you selected the Standard Shipping option. According to our records, your glasses were delivered on the 20th working day, which falls within the estimated time frame for this shipping method.
We apologize for any confusion or inconvenience this may have caused and appreciate your understanding. We value your feedback and are always striving to improve our services.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Judith,
Thank you for sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues like this or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”