"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"The product was good for the price. I received them in about 5 weeks. There was little to no communication after I ordered until I contacted Customer service. Confirmation email of order. I would of appreciated updates as 5 to 6 weeks seemed like a long time. "
"Love the glasses and the price, but took a month to get them. I have bought other glasses online ,only took about 10 days. Overall good product "
“Hi Jeffrey,
Thank you for your recent purchase and for taking the time to share your feedback. We're delighted to hear that you love the glasses and found the price to be satisfactory.
To offer the best possible prices, our glasses are produced overseas. As a result, we provide two shipping methods:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
We see that you selected the Standard Shipping option, and according to our records, your glasses were delivered on the 18th working day. We understand that this may seem like a long time compared to other online purchases and appreciate your patience.
Your feedback is invaluable to us as we continuously strive to improve our services. We are glad you are satisfied with the product and hope you continue to enjoy your new glasses.
Regards,
-Goggles4u”
"It was easy to do I would like to sunglasses but I can afford it but thank you all for everything I do"
"Have been ordering for years , excellent products and prices ."
"Quick and easy. Loves the mirror option to see how they fit. Just hope they come in the mentioned time frame."
"Great glasses easy delivery and works perfectly "
"Ordered spoke to representative he stated will have in 14 days. I said was he sure because going out of town the next week I was willing to get expedited shipping he said no need. I did get day Defoe we left but expedite your shipping to get if needed before 21-30 days. Otherwise very happy with purchase "
“Hi Cynthia,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the shipping of your glasses.
To offer the best possible prices, our glasses are produced overseas. Consequently, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
You selected the Standard Shipping option, and according to our records, your glasses were delivered on the 18th working day. We understand that our representative assured you of a 14-day delivery, and we're sorry for any confusion or inconvenience caused by this miscommunication.
We appreciate your understanding and patience and are glad to hear that you are otherwise very happy with your purchase. Your feedback is invaluable as we strive to improve our services and communication.
Regards,
-Goggles4u”
"Made it very easy for me than the other times. "
"Helpful over the phone, easy to order"
"The mirror looked so real it was scary!"
"We all have a little slow husband well my husband was actually able to use this website without any issues . He really needed glasses for his dmv renewal & everywhere we went gave us a min 2 week wait so we were so excited when we saw that this website provides glasses within days . We still haven’t gotten them as we just placed the order but best believe I’ll be back to update my review depending on how good the glasses are . "
"I can’t wear them. I can’t see when I’m driving the the bifocal zone is too small so they don’t hall with reading. I just went back to my old pair. Total waste of money. "
“Hi Arian,
We are very sorry to hear that you are having trouble with your new glasses and that they are not meeting your needs, especially when driving and reading.
We understand how frustrating this must be, and we want to make things right for you. Our team will be reaching out to you shortly to discuss how we can best resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Regards,
-Goggles4u”
"Slow delivery, no support until delivered, nose supports are RED?"
“Hi John,
We apologize for the slow delivery and the lack of communication you experienced. We understand how important it is to receive timely updates and support throughout the process.
To offer the best possible prices, our glasses are produced overseas, which can result in longer delivery times. We appreciate your patience in this regard.
Regarding the issue with the nose pads, we are very sorry for this oversight. Our team will be reaching out to you via email shortly to resolve this matter to your satisfaction.
Thank you for bringing these issues to our attention, and we appreciate your understanding as we work to improve our service.
Regards,
-Goggles4u”
"Thank you for your discount. I am looking forward to seeing how they work"
"The frames are very durable and stylish. The lens correction is very accurate. Theses glasses are a good quality for a very good price."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Carla,
Thank you for your recent purchase and for taking the time to provide feedback. We sincerely apologize for the lack of communication following your order. We understand how important it is to receive timely updates, especially when waiting for an important item like glasses.
To offer the best possible prices to our customers, our glasses are produced overseas. Consequently, we provide two shipping methods:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
We see that you selected the Standard Shipping option, and according to our records, your glasses were delivered on the 17th working day. We apologize for any inconvenience caused by the wait and the limited communication during this period.
We appreciate your feedback about the product quality and are pleased to hear that you found them to be a good value for the price. Your input is invaluable as we continually strive to improve our service and customer experience.
Thank you again for your purchase and your feedback.
Regards,
-Goggles4u”