"I've used GotPrint since 2009. I recently placed several orders for business cards and rack cards. I'm willing to accept a standard amount of shift (usually 1/16") in the cutting process. However, both the business cards and rack cards were delivered with unacceptable cuts.

When I contacted customer service, they told me that my business card file had incorrect specifications. This is the same design that I'd had printed at least four times previously without issue. The design has a border, and they claimed that my design was visibly short of the safe and trim lines. That is, they couldn't understand that there was a border on the design. I had to explain this three separate times, twice to customer service and once to quality control. It wasn't until I convinced quality control to review the actual file used for print (they kept referencing a screenshot of the online proof) that they admitted that the file met their own specifications.I had been asking them to review the file from the beginning. They did finally agree to reprint the business cards.

Rinse and repeat on the rack card. They claim that the design is faulty even though, again, I've had this same design printed several times with GotPrint in the past. In this case, it's not only the same design, it's the exact same file.

After extensive phone and email correspondence with customer service, I've concluded that GotPrint is no longer an acceptable option after 10 years."

"Great customer service and very helpful will buy from them again...4 thumbs up.."

"Post cards looked great, only thing is that you can still see some of the trim marks on the bottom of most of them. I am still very happy with this service though "

"I ordered business cards. The colors font etc matched the screen. Great print quality. Faster than estimated for delivery. 100%!"

"The automated tools to design and order printed products are great, but sometimes it seems that there is a little too much automation - how do we go about ordering custom goods? Shipping also seems very expensive."

"Good quality at a great price!"

"The support team at GotPrint was super helpful! I had some issues with the files I uploaded and they helped make sure my product looked its best before sending it through. I really appreciate them being thorough and helping my business look great!"

"Got print was easy to work with and my business cards look great. "

"Cards came out perfect! Chorus members were able to take a bunch and pass them out to friends. "

"There was a mix up with shipping part of the order, but they handled very well, and we did finally get the items we ordered. The items look exactly as I imagined they would when I designed them."

"Quick Turnaround and cards arrived perfectly."

"Very fast and easy to design "

"This was my first order wit you, and I received my beautiful matted business cards last week. Top quality, I love them and highly recommend others to do business with your company."

"The first order of business cards we received did have a printing issue (red spots on the black background on a good number of the cards). However, their customer service department responded quickly and remedied the issue. The replacement cards are beautiful - Vibrant colors and great quality. Everyone makes mistakes now and then; it's how those mistakes are handled that makes all the difference. 5 stars from us and we'll definitely use Got Print again."

"Got Print is fast, efficient and far more economical than many other printing services."