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Product & services pricing
4.33/5
Chance of future purchase:
4.39/5
Shipping & packaging:
4.32/5
Customer service:
3.62/5
Return/Replacement policy:
3.88/5

Verified
5/5

2019-08-09

Great service and delivery

"First time using Got Print and I will be using them in the near future, Thanks again guys for a great job on my material."


Rep reply posted 2019-08-09
A rep from GotPrint, GotPrint, has responded:

“Hello Tony,
We are so glad you like the postcards and we look forward to working with you again.
Thank you”


Verified
5/5

2019-08-09

I've always had great success with GotPrint

"Having worked as a graphic designer directly in print shops for 15 years I was skeptical of trying online printing. But I have used GotPrint for large and small projects over the last few years and have always been impressed with the quality and speed as well as the customer service.

On the most recent job I did find it hard to get deeper technical information on an issue than the default customer service answer chart, but I imagine most folks aren't looking for that type of information. We were able to resolve everything though and the job turned out great!
"

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Rep reply posted 2019-08-09
A rep from GotPrint, GotPrint, has responded:

“Hello Ryan,
Thank you for your comments, we always welcome positive feedback.
Thank you”


Verified
5/5

2019-07-14

Great timing

"Great work great timing perfect"

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Rep reply posted 2019-07-15
A rep from GotPrint, GotPrint, has responded:

“Hello Richard,
We are glad you are happy with your order.
Thank you”


Verified
5/5

2019-07-11

Excellent service on a repeat order

"A client needed the same product he ordered six months ago. Just logged in, and pulled up previous order, hit re-order, uploaded the original file and order showed up just like the first one. Easy transaction."

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Rep reply posted 2019-07-11
A rep from GotPrint, GotPrint, has responded:

“Hello Tony,
We are glad that you had an easy time with the order.
Thank you”


Verified
5/5

2019-07-09

First Rate Products

"I have used GotPrint for several items in the last few months, and I am beyond pleased with the quality of the work. I love creating items and usually print my own items. Then, I wanted to print a larger size print and found GotPrint. The first time I used them I was astounded by the quality. Now I will use them for items big and small. The price is so low, but the quality is extremely high. I even had a little damage to an order I received which was no fault of GotPrint. They were quick to respond to the problem and rectify the situation."

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Rep reply posted 2019-07-09
A rep from GotPrint, GotPrint, has responded:

“Hello Libby,
We are glad you are happy with us and we look forward to working with you for years to come.
Thank you”


Verified
4/5

2019-06-27

Had a problem and it was resolved.

"Bent frames were finally credited as promised. They listened and acted."


Rep reply posted 2019-06-27
A rep from GotPrint, GotPrint, has responded:

“Hello Thomas,
I am glad we were able to resolve your issue.
Thank you”


Verified
1/5

2019-06-27

Unreliable, Uncooperative

"I've given this company a few chances with online printing (catalogs, postcards etc) and the customer service is terrible. There are so many professional cheap high-quality options now for online printing that I WOULD NOT ORDER FROM GOTPRINT ever again. "

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Rep reply posted 2019-06-27
A rep from GotPrint, GotPrint, has responded:

“I am sorry that you feel that way, please can you provide some information, such as an order number, so we can try to win your business back.
Thank you”


Verified
5/5

2019-06-24

Wonderful and would HIGHLY recommend

"Easy to order, has all the templates for you to download. Fast printing and fast shipping. Fantastic quality. Highly recommend!"

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Rep reply posted 2019-06-24
A rep from GotPrint, GotPrint, has responded:

“Hello,
Thank you for your positive feedback, we look forward to working with you again in the future.
Thank you


Verified
5/5

2019-06-23

Great cards, great price!!

"Fast, efficient, no problems."

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Verified
5/5

2019-06-13

Professional

"Excellent service - helpful in getting just what I wanted and even upgrading the shipping due to changes in my schedule."

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Rep reply posted 2019-06-17
A rep from GotPrint, GotPrint, has responded:

“Hello, Thank you for your positive feedback, we are glad we were able to work with you in making adjustments to your shipping method.
Thank you”


Verified
2/5

2019-06-13

Disappointed in high shipping cost

"Don’t mind paying shipping and handling, but when it pretty much doubles the cost, that’s ridiculous. "

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Rep reply posted 2019-06-13
A rep from GotPrint, GotPrint, has responded:

“Hello, thank you for your feedback. For this order, you selected the recycled card stock, which is only produced in our California facility. The system did calculate a shipping discount, and we are always looking at ways to reduce shipping costs.
Thank you”


Verified
5/5

2019-06-09

Flyer

"The expertise was perfect it came fast and they kept me updated which I love. "

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Rep reply posted 2019-06-10
A rep from GotPrint, GotPrint, has responded:

“Hello Tenin,
Thank you for the positive feedback, it is always great to hear.
Thank you”


Verified
1/5

2019-06-05

Will no longer use GotPrint after 10 years.

"I've used GotPrint since 2009. I recently placed several orders for business cards and rack cards. I'm willing to accept a standard amount of shift (usually 1/16") in the cutting process. However, both the business cards and rack cards were delivered with unacceptable cuts.

When I contacted customer service, they told me that my business card file had incorrect specifications. This is the same design that I'd had printed at least four times previously without issue. The design has a border, and they claimed that my design was visibly short of the safe and trim lines. That is, they couldn't understand that there was a border on the design. I had to explain this three separate times, twice to customer service and once to quality control. It wasn't until I convinced quality control to review the actual file used for print (they kept referencing a screenshot of the online proof) that they admitted that the file met their own specifications.I had been asking them to review the file from the beginning. They did finally agree to reprint the business cards.

Rinse and repeat on the rack card. They claim that the design is faulty even though, again, I've had this same design printed several times with GotPrint in the past. In this case, it's not only the same design, it's the exact same file.

After extensive phone and email correspondence with customer service, I've concluded that GotPrint is no longer an acceptable option after 10 years.
"

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Rep reply posted 2019-06-05
A rep from GotPrint, GotPrint, has responded:

“Hello Simon,
As we mentioned to you when you placed other reviews about this issue, we are unable to locate your account or the order details. We would like to try to resolve this issue to your satisfaction, to do that we would need further information.
Thank you”


Verified
5/5

2019-06-04

Very happy

"Great customer service and very helpful will buy from them again...4 thumbs up.."

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Rep reply posted 2019-06-04
A rep from GotPrint, GotPrint, has responded:

“Thank you for you feedback, it's always great to get a positive review.
Thank you”


Verified
4/5

2019-05-29

Very happy

"Post cards looked great, only thing is that you can still see some of the trim marks on the bottom of most of them. I am still very happy with this service though "

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Rep reply posted 2019-05-29
A rep from GotPrint, GotPrint, has responded:

“Hello Belleza, thank you for your feedback. I have passed on your comments about the trim marks to our Quality Control department and they will be in contact with you via email within 2 business days to see how we can get this resolved for you.
Thank you”