"I am familiar with the Grainger.com website and use it on a regular basis."

"This survey was not as enjoyable as it was finding the product and location."

"It is a daily irritation to have the various can we help you windows covering up the field in the middle of a search and procurement event. Is there a way to have chat invitations and such become noticeable from the sidebar? A small blinking light or flag as a notification. These help windows shouldn't be interrupting the online experience. Thank you."

"Jackie chatted with me and was exceptionally helpful. I will be making a purchase today - thanks!"

"Extremely poor. If I had another option available through my company I would have taken it."

"Grainger has great product selection, but the website is a jumble. Too much information is presented at once and all the pop-up screens make it too busy. Find an easier way to present the information I need in a clear concise visually un-distracting way."

"It is easy to navigate and most products are available the next day. Unfortunately my business may taper off because the local branch is closing and that will make the price too high when shipping is added."

"Grainger.com was ood. This survey however takes up too much time and asks the same questions repeatedly."

"Very easy to find what I needed."

"crap as always, no wonder i end up going to the brick and mortar"

"I had a much harder time getting through this questionair than my whole search for the product i wished to get specs on."

"Products & quality good. With chat with Jon K, was able to find what I needed. Generally search engine is not as good as brand X and requires more time to find items."

"Very precise and fast search by item identifier. :)"

"The website was easy to negotiate and the inventory was extensive. Great shopping experience."

"Worked fine and I did like the availability check for shipments. so I could purchase based on how quickly I needed something."