"The only problem I had was trying to find out how the Drain Guard removes oil (there was a drawing of sediment collection but not oil) and what the filter sock removes (harmful substances is not descriptive - does this include oil?)"

"I feel that Anna Serna was professional and made it her task to help me get our quote together."

"Site was great. Pricing was still higher then expected."

"Prices for some products can be outrageous when compared to competitors, which has led me to make major purchases elsewhere. I still purchase some products from Grainger.com due to the ability to bill the account but pricing on certain items I have seen markups of 150% compared to competitors."

"Ms. Carol J was awesome, great customer service"

"The old site was much better, once you chose an item all the needed accessories, appeared on the same page, Example, a electrical device box, all the covers, attachments that fit that item all appeared on the bottom of the page, no need to search other pages, and locate items that may not fit due poor and inaccurate descriptions."

"better more detailed product descriptions, able to jump more pages"

"Customer service representative was very helpful. She greeted me with interest and concern and got me the help I needed."

"I'm very satisfied because they the order I made to a Grainger Branch location:):):)"

"One of the best web sites I have used. Don't change a thing."

"Had what I wanted and easy to sign in as a guess without having to create an account."

"site could have better explanation of products, maybe not such small print"

"the website is well designed and very user friendly"

"Tech support was lacking, if they don’t have any more information than what is being offered in the brief, and very general product descriptions, than why have them.And the second guy I was talking to, just stopped answering…"

"Way too many interruptions, too many questions. I was interrupted by a pop up before I could even finish logging on.... which aborted my logging on.... I especially do not like interruptions when I am adding things to my cart to place an order! If I am in the act of buying things, I want to be left alone."