"I’ve used Groupon for years and have always had a positive experience! Recently I purchased a Botox deal and then became very uncomfortable with going through with it due to reviews. Groupon fully refunded me and I cannot thank them enough! "

"Other companies should follow the high standards for service that Groupon gives to customers "

"I have been back and forth with them and whenI thought my problem was resoved, I get charged again for the same purchase.
this is not the easiest web to navigate to begin with. this was my first purchase and so far I am not happy at all.
they need better communication system."

"My experience with canceling my groupon because my family could not travel to the state where we purchased it was so simple and customer service emailed me back within 12 hours. They walked me through everything that needed to be done for my refund. They said it could take up to 10 days for my refund to hit my account. Very pleased with the overall experience. "

"I didn't realize I'd have to pay more after I bought a Groupon I emailed the customer support and they got on it right away and I got a refund!! Groupon rocks!!"

"Groupon deals are OK Groupon customer service is terrible. I was trying to use a Groupon deal and there was confusion. So I went to Groupon customer service and first went on the chat line. After the agent came online introduced himself. Asked me to describe my issue. I spent five minutes with a detailed text so my issue was clear. He responded hold on a second. And never came back. My next attempt was with a phone call. The agent called me back could not understand English and I could not understand them. After the fourth time of trying to describe the issue I hung up. If you really want to deliver good customer service hire some people who can understand English and can speak it well enough that they can be understood"

"Edwar was very helpful. Thank you. "

"I've purchased from Groupon for years, never had a bad experience until a four months ago (Oct 2, 2017) when I purchased a membership for SAM's Club. I've never received the $20 gift card. I've emailed Groupon and spoken to customer service with SAM's. My emails from Groupon are always the same, we are working with SAM's Club to resolve the issue, to give them 5 business days/ This has been going on for months. When I resend an email then I receive an email back saying.. we're glad to resolve your issue. MY RESPONSE IS "MY ISSUE ISN'T RESOLVED"! In the last 2 days I received this email 3 times!!! Come On Groupon, get it together!"

"I contacted customer service after I encountered an issue with using my Groupon they were great, handled my issue immediately."

"I agreed to purchase a deal for a set amount at checkout. (,I provided a screen shot of my checkout page.) However, I was charged more after checkout. I was not given any consideration for this issue. Finally they agreed to put the credit into my account without my approval. I wouldn't want to buy from them again since they will not honestly deal with me. Completely dishonest. "

"I contacted Groupon’s support team to inquire about an active Trade-In on a recently purchased deal. Instead of offering any type of resolution, the support team merely repeated the facts of my own question back to me. Accomplished nothing. Reaching out to these people is like spitting into the wind."

"I was surprised how fast and good they took care of my claim. Out standing"

"Amazing! The customer service was fast to resolve my problem and this was not the first time!
Tanya"

"After contacting customer service they get back to me in record time. They not only responded but they resolved my issue by refunding my money. Thank you! With such excellent service, I’ll be back. "

"I saw a live chat regarding refund of tickets and even though I thought I wouldn't get it after reading the fine print I got a very courteous employee who directed my inquiry to a department that would give me a answer within 72 hrs. Within 45 minutes I had a full refund to my credit card with only the original inquiry. No run around!!! You can't ask for better service than that!"