"I wanted a different size of fitness pant. They were going to allow me to return the wrong size product. When I didn't receive the email with the link to download my return label, they simply processed the refund anyway. I had already gone aheady and purchased 2 more in the correct size, when I saw the refund. Such an easy process all by email!"

"I signed up for Groupon years ago, and used to get good offers on restaurants, for the most part. Now I get a few emails a day. I've found some of their "discount" offers attractive, but when I research a little, I find that I can get the item I'm interested for less on another web site. Last week I ordered "Premium Bamboo Sheets" because here was a deal that was actually a money-saver. They arrived over the weekend, but they were polyester instead. I contacted the seller and they offered a return and a refund, but not the bamboo sheets. I contacted Groupon and they said they couldn't do anything because it's a "third-party merchant." Meanwhile, the offer is still on Groupon, despite the fact that the merchant knows it's a fraudulent offer. And the price I paid for the sheets is, as usual, no deal for polyester sheets."

"Groupon customer service handled my situation quickly and very pleasantly! "

"Groupon assisted me and their customer service was the best ever!"

"I was not happy with the business that I paid for and Groupon refunded my money very quickly! Excellent customer service!"

"Didn’t have access to a computer. Couldn’t use my cell phone to process my return. I emailed customer support and had an answer early the next morning that my refund had already been processed. Extremely convenient and professional experience "

"Thank you Groupon for extending our expired dinner. We LOVE groupon and use you a lot."

"Yesterday i accidentally hit the 'redeem' button on the voucher and the Groupon customer service representative on instant chat was very helpful and quick to resolve my problem! Highly recommend this service! We saved 50,% on our pass to the science center :-)"

"I had booked a hotel in Boston with my wife through Groupon, and had to cancel only 24 hours prior to our arrival due to a health issue with my wife. Groupon worked with the hotel to give me a full refund. Because of this, I have already used Groupon again, and will use the same hotel in Boston also. "

"I had a situation where the cashier & the manager of a restaurant couldn't figure out how to apply the Groupon voucher.
I contacted Groupon and they were very good to me ~ settling the situation.
I appreciate it very much.
I'm a loyal shopper of the great options Groupon offers and have been pleased with my purchases.
Thank you Groupon."

"I bought a Groupon for $99 upon the suggestion of this particular restaurant business. They assured me that it was valid for NYE. I gave them the voucher number. The next day they called me and said it wasn't valid for NYE. Groupon gave me Groupon bucks back for the entire amount! Thank you Groupon!"

"Incredibly thorough, caring, and genuine Groupon staff!!"

"A few months back, I made a purchase on groupon.com for a health service from a local Wellness Spa. When I called the Wellness Spa to the schedule the service, I learned I had a health issue which would prevent me from receiving the service from the Spa. The Spa indicated I could receive a refund by contacting Groupon & explaning my situation, which I did. The refund was easy & was completed in less time than Groupon estimated. I'm grateful for Groupon's care and concern. Groupon's willingness to assist me with this issue makes me extremely happy that they value my health and well-being over their dollar. Because of that concern and integrity, I will continue to do business with Groupon and happily let my friends know about their great care and service.

I'm also grateful to the local Wellness Spa, as they were cautious and concerned about my health and well-being. The Spa actually helped me b/c I did not realize I had a health issue that needed attention. They told me they could not allow me to get the service b/c it would adversely impact my health even further and suggested I see a qualified medical doctor. I consider that in the highest regard.

"

"Always come to Groupon Customer Support if you’re not happy with the purchase. They usually reply within a day and assist you, or at least try to, the best they can. And trust me, you won’t be feeling disappointed!!!
P.S. They are real human beings, so treat them as such, meaning trying to explain the problem as detailed as possible, not starting yelling at them right away. That’s not gonna help anyone. Happy shopping!!!"

"I had an issue with having the same coupon redemption number for two purchases. The business that I desired their product could not give me the product for the two items, because of the single code.
I wrote to Groupon and received an answer back the same day. Basically they were looking into the issue. The next day the problem was resolved with satisfaction.
The representative Haritha M. did an excellent job.
Thank you."