"I have had only one complicated situation which was caused by my computer illiteracy. Groupon resolved the matter in my favor, and I am grateful. Great place to do business."

"I received a product from a vendor that was not the right product, so I went back to Groupon, to see what they could do about it. They rectified the problem quickly and courteously. Would not hesitate to use Groupon again. "

"Was unable to make the trip we booked because of a snow storm. While the cancelation window was 72 hours in advance which had passed Groupon helped negotiate with the resort to get us a refund. They not only have our business in the future but I will be sure to pass along to friends and family the confidence in using Groupon. What a pleasant experience."

"Otto was great in crediting back my groupon after my mix up. Thank you so much for fixing my problem!"

"Wasn’t able to take trip that i purchased. They were amazing in helping my fix my problem "

"I have made many purchases with Groupon and always happy to take advantage of their amazing deals. Recently I made a purchase and accidentally redeemed the voucher, I reached out to customer service through email and within 24 got a response. They were also very quick with providing a resolution which also had a turn around time of 24 hours. So far, I have not had any issues and hope to continue doing business with them."

"I bought a group on for the wrong city, I only realized on my way to the place. I contacted the support by email and in less than 30 min I got it reimbursed and I was able to buy one for the city I was intending to go to. It was the best support I ever got by email. I can compare it with the chat or phone. Of course it was all in the same day from buying it. "

"We had reserved a retreat away. Unfortunately my mate become very ill three days before our trip and ended up in the emergency room of our local Trauma Center. We were out of the cancellation period. We wrote to Groupon, cancelled our reservation, not expecting a refund. Groupon reached out to the resort, on our behalf. The resort gave us a full refund... Thanks to the Groupon and the resort."

"I bought a couple Groupons for a business that closed a few weeks after purchase. I didn’t catch it for quite some time as they were gifted to someone else. Contacted Groupon customer support via email and they promptly replied and gladly refunded my purchases; very friendly and understanding staff! Definitely brings confidence to the buyer.
Thanks Groupon!"

"The product fell apart after three uses & customer service issued me a refund. It's ashamed because it did dry the brush but after three uses the part kept falling off the spinner & the brush couldn't been spun around to be cleaned."

"I recently purchased a Groupon that I was planning on using right away. Unfortunately the business was closing for remodel and Groupon would expire before I could use. Customer support handled my questions and processed my refund right away. Thank you Groupon got making it easy. "

"Thank you so much I had not used a product I bought but some how it said I redeemed it. I notified Groupon customer service and they checked into and re posted it as not redeemed. Never had this happen!! Thank you great service thus far. Love Groupon"

"I just not be more satisfied with the customer service!!!!! Always there to help and resolve any issues. "

"I'm only posting this because Groupon asked me, in an email, to post about my customer service experience, and provided a link to this site in that email. Okay Groupon, you asked for this:

Joined Groupon for a specific offer I wanted, setup my account, and bought the offer. I was able to log into my account both on my computer and on the Android App, and I saw my purchased (at least I thought it was purchased) offer on both.

Several days later, as I was getting ready to use the purchased offer, I found I couldn't access my account, either on my computer or with the app. Contacted customer support on December 16. Over the course of several emails and days this was escalated to a higher level of support, which was handled strangely (first support level asked me questions posed by higher level before the higher level would communicate with me directly). No response for several days, then what seemed like runaround ("I've passed this issue along to my supervisor for further assistance. Either my supervisor or I will get back to you once we've looked into this.")

Next meaningful email told me they still couldn't get me into my account, but noted that I had not been charged for the offer that showed as purchased that first day.

Then they asked for the billing address associated with my PayPal account. Huh? No way! So I asked them to delete my account and any information they had saved about me in their server(s). They replied that they'd deleted my billing info, and wanted another chance to fix the problem. (Yeah, right.) So I replied, "To repeat and clarify my request: REMOVE ALL REFERENCES TO ME AND ANY INFORMATION ABOUT ME — INCLUDING MY NAME, USERNAME, EMAIL ADDRESS(ES), AND ANYTHING ELSE YOU HAVE ABOUT ME — FROM THE GROUPON SERVERS."

They replied that my billing information had been deleted, and "[s]ince you wish to keep the account deactivated I take this as issue resolved" – again not doing as I had asked. My reply pointed this out, and how each flub like this of theirs makes my opinion of them even more negative.

Finally on December 28 I received an email that they had done as I had asked.

Then on the 31st I received: "I'm sorry you were having trouble before, but glad to see it's all figured out now!" to which I replied: "Another example of your lack of understanding — the upbeat tone of your message is totally inappropriate for my situation. It's far from figured out, and your inability to figure out what was wrong with my account led me to totally leave your service."

Today (Jan 2) I received a reasonable apology email and was going to put this experience out of my mind, but then I received another totally tone-deaf email from them:

"We’re so glad we could resolve your issue today!

"We'd love to hear your feedback on Groupon services and products. You can write us a review by visiting ResellerRatings or Viewpoints.

"Thanks again for shopping Groupon!"

Thus this review.





"

"We purchased a Groupon but failed to note the "blackout dates" in the fine print. We tried to contact Groupon for a credit, oe something but found out they no longer have a live person that answers their phones. (Just a series of recorded messages.) But you can do live chat but the bottom line is no customer service. If you cannot use what you purchased, they just keep your money & tell you too bad.

We will drop our Groupon "membership" but be careful as their approach is your lose is our monetary gain.

There statement that "