"I purchase regularly from Groupon and find that the results are mixed. The prices are usually decent (though never exceptional). However, the quality of goods is hit or miss. Some things are great and others are terrible, but their generous return policy compensates for that. I have two complaints - one is the lack of clear limitations on local deals and the other is the useless customer service. I have found the restrictions on local deals are not always clearly spelled out and in many cases the deals are for a particular branch of a franchise but the details are not always readily available. For example, I have purchased deals that were for a business in San Jose, but there are multiple locations in San Jose and the deal only applies to one.
Second, the customer service response is by rote. They quote you some party line that may or may not address your question. Repeated queries get the same response often followed by an email congratulating themselves on solving your problem - which they did not do. Most recently, they sent me a different item than the one I ordered. When requested to actually send the correct item they repeatedly sent me instructions on how to return the item but completely ignored my repeated requests for the correct item."

"I purchased a voucher for the wrong location of a franchise. Customer support says I am just out of luck. They can not give me a refund nor can they transfer the voucher over to the correct location. Obviously I would highly recommend not purchasing through groupon and I won't be. "

"Redeemed a voucher by mistake and customer service corrected the situation. Have never been disappointed in goods or services provided by Groupon"

"Ordered item contained multiple pieces, arrived with pieces missing, some others duplicated. Called Customer Service, not knowing then that they are a "re-seller," and was told, I think, by a non-English speaking rep that they could not send replacement pieces or re-ship the whole order, and that basically I had no recourse. I was not happy. I then e-mailed a supervisor who fairly quickly gave me a full refund of my payment. I asked about but was not sent a return-shipping label, so assume that the pieces I did received are mine to keep?"

"I inadvertently marked a voucher redeemed instead of printing it
Groupon to the rescue
Thanks for your really prompt attention!!"

"Two ceramic items were shipped in an oversized box with nothing but 2 loose, thin sheets of bubble wrap. The box has NOTHING on it indicating that there were fragile items inside. The package delivered with both items broken and shattered. There is no customer service. Takes 2-3 weeks to get a refund AFTER they receive the returned items, IF you can even get ahold of them."

"I would never recommend it."

"I've bought things like chiropractic treatment and massages in the past which I loved! I just bought $20 of shares on Stockpile for $10. There was a problem redeeming the voucher (technical) and customer service revolved it within 15 minutes. Very pleased with this company. "

"I was concerned about a dress that I purchased from Groupon and when it came it wasn't a fit, so I tried to return it with a return slip and there wasn't any so I wrote Groupon, they immediately gave me a refund and no questions asked, I love shopping at Groupon, it was so easy and helpful."

"Terrible company what’s the point of asking for a review when they didn’t even resolve the issue."

"Very happy with the results. "

"I have been Ill with serious illness and unable to renew the groupon and asked groupon to refresh the groupon sob that i can use the full value and they refused and seemed quite uncompassionate about it."

"It seems they try to solve issues immediately, without reading your actual question and therefore don’t solve it in the way You were hoping. Also, your original question is not included. Therefore when I emailed them twice in one day about two different issues, I had no idea which question they were referring to when they emailed me back. "

" Item came in a package that looks as if it was used before, no invoice. Charged it and would not work. Called technical support and they said it was a three-year-old item which on Groupon the information did not say that. They cannot refund for 2 to 3 weeks which is ridiculous when they can take my money immediately. Beware on Groupon because many items show value is being extremely high when in reality it’s not. You can buy the same items off of Amazon for the same price or sometimes even better than Groupons."

"I purchased a pair of pearl earrings for a Christmas present and they were very cheaply made. I contacted Groupon and received a full refund with no hassle.
I was very pleased with their response.
"