"Paid for expedited shipping, product never shipped. Was not notified by anyone that there was an issue. The order history still just says processing. I even spoke to the chat line, sent a faxed prescription, and an email at the same time as the order was being placed. Will never order from them again. "
"I have received my order quickly "
“We’re thrilled to hear that you consistently receive your orders quickly! Thank you so much for your wonderful feedback and for choosing us. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Prices are reasonable and you guys have the items that I need it"
“Wow, thank you so much for your incredible feedback! We're thrilled to hear that you find our prices unbeatable and that we have the items you need. Your support means the world to us, and we can't wait to continue serving you with great products at great prices!”
"Easy to navigate website."
“Thank you so much for your amazing review! We're thrilled to hear that you found our checkout process easy and quick. It's great to know our website’s navigation and reasonable prices made your shopping experience enjoyable. We appreciate your feedback and look forward to serving you again soon!”
"Had good array of products!"
“Thank you for your wonderful review! We're thrilled to hear you found our array of products to be good! Your feedback means a lot to us as we strive to offer the best selection for our customers. We can't wait to serve you again!”
"IF i return I will order by phone!!!"
“We are sorry to hear that your experience wasn't as smooth as it should have been. We understand how frustrating it can be to deal with hassles when ordering. If you choose to return, we recommend calling our customer service team, as they can provide personalized assistance to make the process easier for you. Your feedback is valuable, and we appreciate you letting us know how we can improve.”
"Website was easy to navigate and easy to find product using search bar."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that you had a smooth experience searching for products. Your feedback makes all our efforts worthwhile, and we can't wait to assist you again soon!”
"The website was easy to navigate, and locate the item I needed. All pertinent information was provided, and I received my order 1 week after ordering."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that you could quickly locate the item you needed. It's wonderful to know that your order arrived on time and that the size was just right for you! We truly appreciate your feedback and are excited to continue providing you with great service.”
"very good comunication a1"
“Thank you so much for your fantastic review! We're thrilled to hear that you experienced excellent communication with us. It's our goal to provide top-notch support, and your feedback inspires us to keep up the great work! We're here for you anytime!”
"easy ordering . great product. best price."
“Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying and found our ordering process easy and our prices unbeatable! Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"really GREAT NEED MORE SITES LIKE THIS "
“Wow, thank you so much for your amazing review! We’re thrilled to hear that you found our site easy to navigate and helpful. Your feedback motivates us to keep delivering the best experience possible. We appreciate your support and are excited to continue serving you!”
"Thankful you have a breast form for swimming. However, the shipping cost is daunting."
“We're thrilled to hear that you found our breast form for swimming helpful! It's wonderful to know it enhances your swimming experience. We truly appreciate your feedback regarding shipping costs, and we'll definitely take that into consideration as we strive to improve. Thank you for sharing your thoughts with us!”
"Its a shame that 1 company has a MONOPOLY on certain health products. If they have it, ,just buy it. Because you will not find it, any where else. "
“Wow, thank you for your fantastic review! We're thrilled to hear you feel that way about our products! We strive to provide a wide selection of health products, and it's great to know that you see us as a reliable source. Your support means everything to us, and we're excited to continue serving your health needs!”
"Don’t like being forced to put in a comment here"
“Thank you so much for sharing your feedback! We appreciate your thoughts and understand that not everyone prefers leaving a comment. You may skip the commenting part if you don't want to”
"very good to know you are there when health insurance fails and not alot of ostomy products carried in drugstores."
“Wow, thank you so much for your fantastic review! We’re thrilled to hear that you find our products helpful, especially when it comes to filling the gaps left by health insurance and local stores. We’re dedicated to providing the best selection of ostomy products to support your health needs. Your kind words truly motivate us to keep doing what we do!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I'm truly sorry to hear about your experience and the frustration it has caused you. It’s understandable to feel upset, especially after paying for expedited shipping and not receiving your order as expected. We strive to provide timely service and clear communication, and it seems we fell short in your case. I encourage you to reach out to our customer service team directly so we can investigate what went wrong with your order and ensure you receive the assistance you need. Your feedback is important to us, and we want to make things right.”