"Well organized site and easy to navigate."
"New walker came without trim. Found what I needed with a good price. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you needed at a great price! Our wide selection is designed to help customers like you find the perfect products for your needs. We appreciate your support and hope your new walker makes a positive difference for you!”
"Easy to navigate online and products plus price is great!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that you love our products and prices! Your feedback truly motivates us to keep providing the best experience for our customers. We appreciate your support!”
"The website would not accept my credit card number. It wanted an unusual format."
“Thank you for your feedback! We're sorry to learn about the trouble you encountered while trying to place your order. We understand how important it is for transactions to go smoothly, and we appreciate you bringing this to our attention. If you need any assistance with your payment or have further questions, please don't hesitate to reach out. We're here to help! Your support means the world to us!”
"Super easy !!! Love it!!!"
“Thank you so much for your amazing review! We're thrilled to hear how easy you found our product and that you love it! Your satisfaction is our top priority, and your feedback inspires us to keep delivering great experiences. Keep enjoying Luchi's Love!”
"The customers service was very helpful and clearly answered all my questions! "
“Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to assist you and provide clear answers to your questions. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience!”
"Please include the UDS tracking on the order on the your website. If I lose the email, I won't know where to track my shipment. "
“Thank you for your feedback. We understand how important it is to have easy access to tracking information for your order. We appreciate your suggestion to include UDS tracking directly on our website, as it could enhance the overall customer experience. We will certainly look into this to make tracking shipments more convenient for our customers.”
"kind of hard to get more than one item in the cart without losing the other item"
“Thank you so much for your awesome 5-star review! We’re thrilled to hear you had a positive experience shopping with us. We appreciate your feedback about adding multiple items to the cart and will definitely look into improving that process. Your input helps us serve you better, and we can't wait to see you back for more great shopping!
”
"I had so many items to look at and read"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our wide selection of items. It's always our goal to provide a variety of products so you can find exactly what you need. Your feedback means a lot to us, and we can't wait to help you again in the future!”
"Loved that I did not have any issues with ordering exactly what I wanted and noting else! No pop ups asking to purchase extra products over and over! This truly was a breeze! "
“Thank you so much for your fantastic review! We're thrilled to hear that your ordering experience was smooth and hassle-free. It’s wonderful to know that you found exactly what you wanted without any distractions. Your satisfaction is our top priority, and your feedback truly makes our day! Happy shopping!”
"The leg bags are a excellent product."
“Thank you so much for your fantastic review! We're thrilled to hear that you're very satisfied with the leg bags. It's always our goal to provide excellent products that meet our customers' needs. Your feedback motivates us to keep delivering the best!”
"The product I was looking for (and purchased) was not described correctly."
“We're thrilled you found the product you were looking for, but we're sorry to hear it wasn't described correctly. Your input helps us improve and ensure a better experience for our future customers. We hope to serve you even better next time!”
"ordered #2150399 on Friday September 6, 2024.
Delivery says 5-7 business days
My needs changed over the week-end and I called Monday , September 9, 2024 to see if I could pay the upgrade in shipping sincethe order had not shipped.
I was told that this was not possible but the customer service rep said that he would call shipping and have them ship it priority and he would send me a tracking number.
I checked my e-mail today and no confirmation
I called back and was told by Manish that I would not get order this week, in fact,he did not know when I would get the order
So now, here we are, I need the order, and you cannot even tell me when it will ship..
And you want to know how my experience was
WHAT A JOKE !!!!!!!!"
“We are really sorry to hear about the difficulties you’ve experienced with your order and the communication surrounding it. It’s understandably frustrating when needs change and timely delivery is crucial. It seems like there was a miscommunication regarding the shipping upgrade and the tracking information. Your feedback is invaluable, and we’re here to help resolve this as quickly as possible.”
"Ordering the supplies I need is always hassle free with your company.
I also feel confident I will receive exactly what I ordered.
Thank you,
Christina "
“Wow, thank you so much for your amazing feedback, Christina! We're thrilled to hear that your ordering experience is hassle-free and that you can count on receiving exactly what you need. Your confidence in us means the world, and we’re excited to continue providing you with the best service possible!”
"Wanted to use website and was unable to remove unwanted items from my basket. Chat told me to clear cache and cookies, try again
Asked if it would wipe out basket. Reply no. It did and I couldn't remember what I had ordered and had to start research over.
Called customer service once I figured out for 2nd time what I wanted. Agent placed order but was very slooow."
“I’m sorry to hear about the difficulties you faced while using our website and the inconvenience it caused you. It can be frustrating when technical issues disrupt your shopping experience, especially after you’ve invested time in researching products. Your feedback about the chat support and the order placement process is important to us, and we will address these concerns with our team to enhance our service.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to navigate and that you're happy with the quality of our products. Your feedback motivates us to keep delivering the best experience possible. We appreciate your support!”