"The final page about international shipping was unnecessary and confusing."
"Nice, I'll try it so far I don't know"
“Thank you so much for your fantastic review! We're thrilled to hear that you're excited to try our product. Your positive feedback means a lot to us, and we're here to support you on your journey. If you have any questions or need assistance, just let us know. Happy to have you as part of our community!”
"Price was good, coupon code worked!"
“We're thrilled to hear you found a great price and that the coupon code worked for you! Thank you for taking the time to share your experience. We appreciate your support and can't wait to serve you again!”
"I only had to try to check out about 20 times before it finally went thriugh"
“I’m sorry to hear that you experienced difficulties during the checkout process. It can be incredibly frustrating to face such challenges, especially when you're trying to place an order. Your feedback is important, and we'll look into this issue to ensure a smoother experience for you and other customers in the future. We will make sure your future shopping experiences are more positive.”
"Salesperson was very helpful and recommended the product I ended up buying. "
“Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to assist you and guide you to the perfect product. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Happy shopping!”
"Excellent! Far better than dealing with local retailers."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service easy and excellent! It's our mission to provide a seamless experience, and we're glad we could exceed your expectations compared to local retailers. Your feedback means the world to us!”
"EASY TO USE WEBSITE W CHAT AVAILABLE. GREAT CUSTOMER SERVICE"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and found our website easy to use. It’s wonderful to know that our chat feature was helpful for you! Your feedback means a lot to us, and we can't wait to serve you again!”
"got it done with little effort"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found everything to be so smooth and effortless. Your satisfaction means the world to us! We're here to help make your experience as easy as possible. Keep enjoying your products!”
"Same as normal. Just insurance will not cover the tracheostomy supplies that I require on a regular basis. So I have to wait till they are on sale or u have A good discount for total items."
“Thank you so much for your fantastic review! We're thrilled to hear that you're finding discounts on the hard-to-find items you need. Your support means the world to us, and we understand how important it is to have access to the supplies that make your life easier. We'll keep working hard to bring you the best deals possible!”
"Easy to do repeat orders "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you find our products affordable and that the repeat order process is easy for you. Your satisfaction means the world to us, and we can't wait to continue serving you with great products!”
"I had a hard time checking out. You had a card on file I did not want there."
“Thank you so much for your feedback! We're thrilled that you chose to shop with us. We're sorry to hear about the trouble you had during checkout, but we truly appreciate you bringing this to our attention. Your experience is important to us, and we're always looking for ways to improve. ”
"I'm not sure if they are just so busy but I've been having to wait longer for my daughters wound care products I order here.. It has been setting us back and I can't see tracking for my 2nd last order that I have ordered on the first of this month."
“I understand how frustrating it can be to experience shipping delays, especially when it comes to essential wound care products for your daughter. We strive to ensure that our customers receive their orders in a timely manner, and it's concerning to hear that you haven't been able to track your latest order. We have send the tracking information on your email, you can check that to track your order.”
"Ordered my item on Aug 30 and as Sept 6, it won't be sent out until Sept 11. That is unacceptable. Possible 2+ weeks to get here. Don't even know how it will be shipped out, by which carrier. Arrival time could be another week. No thank you. Cancelled my order."
“I understand your frustration regarding the delays in processing your order. We strive to provide timely service, and it’s disappointing to hear that we did not meet your expectations this time. Your concerns about shipping times and carrier information are valid, and I apologize for any uncertainty this has caused. Your feedback is important to us, and we appreciate you bringing this to our attention.”
"Couldn't find where you could print off your own log book. wasted a lot of time trying to find this feature."
“Thank you so much for your feedback! We're thrilled to hear that you chose us for your purchase. We appreciate your honesty regarding the shipping costs and your experience finding the log book feature. We're always looking for ways to improve and streamline our services, and your input is invaluable. If you have any more suggestions or need assistance with anything else, don't hesitate to reach out!”
"Great price and discount just about paid for the shipping."
“Thank you so much for your fantastic review! We're thrilled to hear that you found great value with our prices and discounts. It’s wonderful to know that we could help make your shopping experience even better! Your satisfaction means the world to us!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you for your feedback regarding the information on international shipping. We understand how important clarity is when making a purchase, and we apologize for any confusion it may have caused. Your input is valuable, and we will work to improve the information provided to enhance the overall shopping experience.”