"Your shipping pricing needs a lot more work. Next you'll be requesting a pound of flesh with every order."
"I ordered a knee scooter one month before surgery. No scooter arrived. I called three days before surgery and was told it had not shipped yet. I cancelled the order. I ordered an identical scooter from Amazon and received it in 3 days. I try to spread my purchases to other vendors but it is difficult with poor service ."
“I'm really sorry to hear about your experience with the knee scooter order. It’s frustrating to face delays, especially when preparing for surgery. We strive to provide timely service, and it’s disappointing that we fell short in your case. Your feedback is invaluable, and we will take it into consideration to improve our processes.”
"This is the easiest way to get health care products when you needed them."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you've found it easy to get the health products you need. Providing a seamless experience for our customers is our top priority, and it's wonderful to know that we're hitting the mark! Your feedback truly motivates us to continue delivering the best service possible.”
"first time ordered, will see if get correct item"
“Thank you so much for sharing your experience with us! We're thrilled to have you as a first-time customer and can't wait for you to receive your order. We strive to ensure that every package is correct and meets your expectations. Your feedback is important, and we look forward to hearing how everything goes! Enjoy your shopping with us!”
"Hopefully this shopping experience will go better than the first one. I was unable to complete the last order because the item was backordered and there was an extended delivery date. I cancelled my order and I had to call Customer Service a second time to get my payment refunded."
“We're thrilled to hear you had a second shopping experience with us! We truly appreciate your patience during your previous order and are so sorry for the inconvenience caused by the backorder. Your feedback is invaluable as we continuously strive to improve. We're here to ensure everything goes smoothly this time around, and we can't wait to serve you again! Thank you for being a part of our journey!”
"I have not yet received the socks I ordered last month. Where are they?"
“I'm sorry to hear about the delay with your sock order. I understand how frustrating it can be not to receive your items on time. We are looking into the issue and trying to resolve it as soon as possible.”
"i needed to know or see a little more of the product I ordered. I couldn't tell what size I needed. I have a implant on my right side but it has been there for fifty years or more. I just need something to fill in for the weight that I have gained over the years. So I don't know what the difference would be. "
“Thank you so much for your feedback! It’s great to hear you're looking for the right size to meet your needs. We totally understand how important it is to find the perfect fit, especially with your unique situation. Our team is always here to help if you have more questions about sizing or need assistance with your order. With the right information, we’re confident we can help you find exactly what you’re looking for! Happy shopping!”
"Well saw on it on TV and would like to give it a try. I am getting old and would like to have my lungs working in good capacity."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our product helpful and that you decided to give it a try after seeing it on TV! It's wonderful to know you're taking proactive steps to support your lung health as you age. We're here for you on your journey to better wellness, and we can't wait for you to experience all the benefits our products have to offer!”
"Offers rewards and discounts for purchases."
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our customer service. It's wonderful to know that you appreciate our rewards and discounts too! Your support means the world to us, and we can't wait to continue providing you with the best service possible!”
"I was able to get what I was looking for"
“Thank you for sharing your feedback. We're glad to hear that you were able to find what you were looking for. If there’s anything specific that could have made your experience better or if you have any suggestions for us, we would love to hear them. Your input is valuable in helping us improve our service.”
"Needed gloves, bandages, and vashe.
Easy to find select and purchase.
Thank you"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found it easy to select and purchase the gloves, bandages, and Vashe you needed. Your feedback means the world to us, and we're so glad we could help! We appreciate your support and look forward to serving you again soon!”
"The guy did a great job but he was very hard to understand. But we made it through"
“Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with our team, even with the communication challenge. Your feedback is valuable, and we appreciate your understanding. We're always here to help make your reordering process as smooth as possible!”
"Takes way too long to get confirmation for my order"
“I'm sorry to hear about the delays you've experienced with your order and the lack of confirmation. We understand how frustrating that can be, and we appreciate your patience. We are thrilled to inform you that we have finally able to resolve the delay of your order.”
"Overall experience was good but i find supplies i order on a regular basis are pricy."
“Thank you for your great feedback! We're thrilled to hear that your overall experience was good. We understand that pricing can be a concern, and we appreciate your honesty. Your input helps us improve and find ways to make our products more accessible. If you have any suggestions or specific items you'd like us to consider for promotions or discounts, we'd love to hear them!”
"If I did not have the item number from a previous order, I would never have found the items I needed. "
“Thank you for your feedback. I understand how frustrating it can be to navigate our site and locate items without clear guidance. Your experience is important to us, and we'll work on improving our search functionality to make it easier for customers to find what they need.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I understand your frustration regarding our shipping pricing. We strive to provide fair and competitive rates, but I appreciate your feedback as it helps us to improve our services. If you have any specific suggestions or concerns, feel free to share them. Your experience is important to us, and we are committed to making your shopping experience better.”