"ordered #2150399 on Friday September 6, 2024.
Delivery says 5-7 business days
My needs changed over the week-end and I called Monday , September 9, 2024 to see if I could pay the upgrade in shipping sincethe order had not shipped.
I was told that this was not possible but the customer service rep said that he would call shipping and have them ship it priority and he would send me a tracking number.
I checked my e-mail today and no confirmation
I called back and was told by Manish that I would not get order this week, in fact,he did not know when I would get the order
So now, here we are, I need the order, and you cannot even tell me when it will ship..
And you want to know how my experience was
WHAT A JOKE !!!!!!!!"
"Ordering the supplies I need is always hassle free with your company.
I also feel confident I will receive exactly what I ordered.
Thank you,
Christina "
“Wow, thank you so much for your amazing feedback, Christina! We're thrilled to hear that your ordering experience is hassle-free and that you can count on receiving exactly what you need. Your confidence in us means the world, and we’re excited to continue providing you with the best service possible!”
"Wanted to use website and was unable to remove unwanted items from my basket. Chat told me to clear cache and cookies, try again
Asked if it would wipe out basket. Reply no. It did and I couldn't remember what I had ordered and had to start research over.
Called customer service once I figured out for 2nd time what I wanted. Agent placed order but was very slooow."
“I’m sorry to hear about the difficulties you faced while using our website and the inconvenience it caused you. It can be frustrating when technical issues disrupt your shopping experience, especially after you’ve invested time in researching products. Your feedback about the chat support and the order placement process is important to us, and we will address these concerns with our team to enhance our service.”
"The final page about international shipping was unnecessary and confusing."
“Thank you for your feedback regarding the information on international shipping. We understand how important clarity is when making a purchase, and we apologize for any confusion it may have caused. Your input is valuable, and we will work to improve the information provided to enhance the overall shopping experience.”
"Nice, I'll try it so far I don't know"
“Thank you so much for your fantastic review! We're thrilled to hear that you're excited to try our product. Your positive feedback means a lot to us, and we're here to support you on your journey. If you have any questions or need assistance, just let us know. Happy to have you as part of our community!”
"Price was good, coupon code worked!"
“We're thrilled to hear you found a great price and that the coupon code worked for you! Thank you for taking the time to share your experience. We appreciate your support and can't wait to serve you again!”
"I only had to try to check out about 20 times before it finally went thriugh"
“I’m sorry to hear that you experienced difficulties during the checkout process. It can be incredibly frustrating to face such challenges, especially when you're trying to place an order. Your feedback is important, and we'll look into this issue to ensure a smoother experience for you and other customers in the future. We will make sure your future shopping experiences are more positive.”
"Salesperson was very helpful and recommended the product I ended up buying. "
“Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to assist you and guide you to the perfect product. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Happy shopping!”
"Excellent! Far better than dealing with local retailers."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service easy and excellent! It's our mission to provide a seamless experience, and we're glad we could exceed your expectations compared to local retailers. Your feedback means the world to us!”
"EASY TO USE WEBSITE W CHAT AVAILABLE. GREAT CUSTOMER SERVICE"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service and found our website easy to use. It’s wonderful to know that our chat feature was helpful for you! Your feedback means a lot to us, and we can't wait to serve you again!”
"got it done with little effort"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found everything to be so smooth and effortless. Your satisfaction means the world to us! We're here to help make your experience as easy as possible. Keep enjoying your products!”
"Same as normal. Just insurance will not cover the tracheostomy supplies that I require on a regular basis. So I have to wait till they are on sale or u have A good discount for total items."
“Thank you so much for your fantastic review! We're thrilled to hear that you're finding discounts on the hard-to-find items you need. Your support means the world to us, and we understand how important it is to have access to the supplies that make your life easier. We'll keep working hard to bring you the best deals possible!”
"Easy to do repeat orders "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you find our products affordable and that the repeat order process is easy for you. Your satisfaction means the world to us, and we can't wait to continue serving you with great products!”
"I had a hard time checking out. You had a card on file I did not want there."
“Thank you so much for your feedback! We're thrilled that you chose to shop with us. We're sorry to hear about the trouble you had during checkout, but we truly appreciate you bringing this to our attention. Your experience is important to us, and we're always looking for ways to improve. ”
"I'm not sure if they are just so busy but I've been having to wait longer for my daughters wound care products I order here.. It has been setting us back and I can't see tracking for my 2nd last order that I have ordered on the first of this month."
“I understand how frustrating it can be to experience shipping delays, especially when it comes to essential wound care products for your daughter. We strive to ensure that our customers receive their orders in a timely manner, and it's concerning to hear that you haven't been able to track your latest order. We have send the tracking information on your email, you can check that to track your order.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“We are really sorry to hear about the difficulties you’ve experienced with your order and the communication surrounding it. It’s understandably frustrating when needs change and timely delivery is crucial. It seems like there was a miscommunication regarding the shipping upgrade and the tracking information. Your feedback is invaluable, and we’re here to help resolve this as quickly as possible.”