"I have been waiting on my order for over 2 weeks and a response to an email I sent for over 1 week asking for a status. I would like to discuss with someone a refund!"
"My first time cannot have references!"
“Wow, thank you so much for your amazing 5-star review! We’re thrilled to hear that you're having a great experience with us as a new customer! Your enthusiasm means the world to us, and we can’t wait to continue supporting you on your health journey. Keep enjoying our products!”
"great knowing and working with company. I recommend it"
“We're thrilled to hear about your excellent experience! Thank you for taking the time to share your positive feedback. It's fantastic to know that you found the process easy and enjoyable. Your recommendation means the world to us, and we can't wait to continue serving you!”
"I found it confusing when Program want extra information just to get shippment. Asking for my zip code? AGAIN. I have purchased here before, and never had this problem to check out."
“I understand how frustrating it can be to encounter error messages, especially when you're trying to complete a purchase smoothly. Your feedback about the checkout process is important, and it seems that the repeated requests for information are causing unnecessary confusion. I apologize for any inconvenience this has caused you, especially as a returning customer. We're constantly working to improve our systems and your input helps us to identify areas that need attention. This usually occurs when the Customer try placing the order without logging in, In that case we recommend to first login and then place the order.”
"Typed in coupon code happym and did not get my 10% discount! My total order came to$200.00 with shipping and tax. I'm disappointed. "
“We apologize for the difficulties you encountered while trying to place your order. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for choosing HealthProductsforyou! If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at 866.316.0162 or you can also use our Live chat option for any concerns in the future. HPFY would love to be your dedicated partner in your health and wellness journey”
"I think the price pf the tape it too high, and the shipping charge to very high also"
“Thank you for sharing your feedback! We're thrilled to hear from you and appreciate your thoughts on pricing and shipping. We always strive to balance quality with affordability, and your insights are invaluable to us. We’re constantly looking for ways to improve our service and offerings. Stay tuned for more updates, and we hope to earn that 5-star rating from you in the future!”
"I was excited to receive 50% off on my purchase"
“We are thrilled to hear that you took advantage of our 50% off offer! It's fantastic to know that you found such great savings on your purchase. Thank you for sharing your excitement with us—we love helping our customers find incredible deals! Enjoy your products!”
"Some products do not last and start to show wear ."
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Good help with assistance at check out."
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our products and service. Fast service and helpful assistance at checkout are exactly what we strive for! We truly appreciate your support and look forward to serving you again soon!”
"The price to ship is almost 3 times the cost of the product. TOO HIGH!"
“We understand your frustration regarding the shipping costs for the nasal cannulas. We strive to keep our product prices competitive, but shipping fees can sometimes feel excessive, especially compared to the product cost. Your feedback is valuable, and we'll take it into consideration as we continuously work to improve. If you have any further concerns or need assistance with your order, please let us know.”
"Very easy to find products I was looking for!"
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found our selection to be great and that it was easy for you to locate the products you needed. Your feedback means the world to us, and it motivates our team to continue providing an exceptional shopping experience. We can’t wait to help you again soon!”
"Shopping exp. was excellent."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your shopping experience was excellent! It means a lot to us to know that we're meeting your expectations. Your feedback motivates us to keep delivering top-notch service. We can’t wait to assist you again soon!”
"Great selection and reasonable prices."
“Thank you so much for your wonderful review! We're thrilled to hear you love our selection of Amoena Bras and find our prices reasonable. Your satisfaction means the world to us, and we're excited to continue providing great products for you!”
"I needed a mask for my nebulizer and I found it here."
“Thank you so much for your amazing review! We're thrilled to hear that you found the nebulizer mask you needed with us. Your satisfaction means the world to us, and we’re excited to support you in your health journey!”
"order was easy to place; price was much better than another quote I received"
“We're thrilled to hear about your fantastic experience! It's awesome that you found our ordering process easy and our prices competitive. Thank you for choosing us, and we can't wait to assist you again in the future!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I'm really sorry to hear about your experience with your order and the lack of communication. I understand how frustrating this must be, especially when you're waiting for something important. Please know that your concerns are important to us.
To help resolve this situation, I recommend reaching out to our customer service team directly via phone for a quicker response. They can provide you with the status of your order and assist you with your refund request. Your satisfaction is our priority, and we want to ensure that your issue is addressed as soon as possible. Thank you for your patience and understanding in this matter.”